EllisLab Support
Expert technical support for web professionals from the very people who make ExpressionEngine. Whether you're stuck or need advice, EllisLab Support can save the day.
Package Pricing- All projects, unlimited help
- Included with first license
- Covers all current and legacy products
- Private correspondence
- Quick resolutions
Included with Your First Purchase
New to ExpressionEngine? You'll start off on the right foot. Three months of support is included with your first purchase.
Silver
- Covers the needs of most
- 1 urgent ticket per month
- Unlimited support tickets
- Unlimited sites covered
Gold
- Designed for small shops
- 2 urgent tickets per month
- Unlimited support tickets
- Unlimited sites covered
Platinum
- A plan for power users
- ∞ better than urgent tickets
- Unlimited support tickets
- Unlimited sites covered
Comes with all plans:
- $249 additional urgent
- Unlimited support tickets
- Unlimited sites covered
- Covers current and legacy products
All Your Projects, Unlimited Help
We back professionals. EllisLab Support is per account, not per site. Ask for help with as many ExpressionEngine projects as you have running, without worring about running out of tickets.
More About EllisLab Support
No More Tiers
No waiting for a ticket to get escalated to someone who really knows how to help you. We don't have support tiers, your issue is always addressed by someone who helps make ExpressionEngine.
Private Correspondence
EllisLab Support is handled securely with private tickets. This allows us to provide a quick solution without confusion or loss of privacy.
Quick Resolutions
Each support plan comes with a guarantee on the turnaround time from the moment you send in a request until we respond. Really urgent matter? No problem.
Details, Details
For the ins and outs on what we can support, when, and how, please see:
Helpful, Friendly Community
The ExpressionEngine community is full of friendly and helpful experts. Between official support from EllisLab and the great options from the community, you will be brimming with confidence.