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About Hotjar

  • What is Hotjar?
    • Hotjar vs the Alternatives
      • Will Hotjar Slow Down My Site?
        • Getting started
          • Contact us
            • Update to Hotjar’s Terms and Privacy Policy

              Installing Hotjar

              • Hotjar Tracking Code
                • Manual
                  • Drupal
                    • Google Tag Manager
                      • HubSpot
                        • Instapage
                          • Joomla
                            • LightCMS
                              • Magento
                                • Prestashop
                                  • Shopify
                                    • SquareSpace
                                      • Unbounce
                                        • Weebly
                                          • Wix
                                            • WordPress
                                              • QuickSilk
                                                • Smarty Templates
                                                  • Why is My Tracking Code Inactive?
                                                    • Verifying Installation
                                                      • Platforms and Frameworks not Compatible with Hotjar
                                                        • Adobe Dynamic Tag Manager

                                                          Using Hotjar

                                                          • Does Hotjar Record ALL my visitors?
                                                            • Excluding IPs From Recorded Data
                                                              • Hotjar on Staging / Testing Servers
                                                                • Hotjar on Secure (https) Pages
                                                                  • Tracking Multiple Domains
                                                                    • Tracking iframes
                                                                      • Page Targeting Explained
                                                                        • Using JavaScript Triggers
                                                                          • Using Regular Expressions
                                                                            • "Snapshots" Explained
                                                                              • Masking Elements (Heatmaps/Recordings)
                                                                                • Hotjar on Single Page Apps

                                                                                  Account

                                                                                  • Accounts, Organizations and Sites
                                                                                    • Using Hotjar for Clients
                                                                                      • Adding Sites to an Organization
                                                                                        • Adding Users to an Organization
                                                                                          • Removing Sites & Organizations
                                                                                            • How to Transfer Sites
                                                                                              • User Permissions
                                                                                                • Sampling in Hotjar
                                                                                                  • Referral Program
                                                                                                    • Account Preferences
                                                                                                      • Change Account Owner
                                                                                                        • Deleting Your Account

                                                                                                          Billing

                                                                                                          • Pricing Structure Update
                                                                                                            • Hotjar Plans (BASIC, PLUS, BUSINESS)
                                                                                                              • Upgrading Your Hotjar Account
                                                                                                                • Updating Invoice details
                                                                                                                  • Validating VAT Numbers
                                                                                                                    • Invoices
                                                                                                                      • Payment Methods
                                                                                                                        • VAT Information
                                                                                                                          • Hotjar for Non-Profits

                                                                                                                            Technical Information

                                                                                                                            • Data Safety, Privacy & Security
                                                                                                                              • Understanding the Tracking Code
                                                                                                                                • Hotjar Cookies
                                                                                                                                  • Hotjar Requests
                                                                                                                                    • Browser Support
                                                                                                                                      • Hotjar IPs
                                                                                                                                        • Planned Maintenance
                                                                                                                                          • Incident Response Plan
                                                                                                                                            • Content Security Policies
                                                                                                                                              • Data Retention
                                                                                                                                                • How Long Will It Take To See My Results?

                                                                                                                                                  Integrations

                                                                                                                                                  • Using Hotjar with Optimizely
                                                                                                                                                    • Using Hotjar with HubSpot
                                                                                                                                                      • Using Hotjar with Omniconvert
                                                                                                                                                        • Using Hotjar with Segment

                                                                                                                                                          Heatmaps

                                                                                                                                                          • How do Hotjar Heatmaps work?
                                                                                                                                                            • Creating Your First Heatmap Report
                                                                                                                                                              • Types of Heatmaps
                                                                                                                                                                • Sharing Heatmaps
                                                                                                                                                                  • Support for Responsive Designs
                                                                                                                                                                    • Screenshot page URL explained
                                                                                                                                                                      • Elements with Dynamic Attributes
                                                                                                                                                                        • Excluding Elements From Heatmaps
                                                                                                                                                                          • Using Heatmaps in Split Testing
                                                                                                                                                                            • Limitations (Heatmaps)
                                                                                                                                                                              • Using Javascript to Trigger Heatmaps
                                                                                                                                                                                • Troubleshooting (Heatmaps)

                                                                                                                                                                                  Recordings

                                                                                                                                                                                  • How Does Hotjar Record Visitors?
                                                                                                                                                                                    • Starting To Record Visitors
                                                                                                                                                                                      • Tagging Recordings
                                                                                                                                                                                        • Recording Filters Explained
                                                                                                                                                                                          • Start Recording on Specific Pages
                                                                                                                                                                                            • Edit and Stop Recordings
                                                                                                                                                                                              • Recording User Input
                                                                                                                                                                                                • Sharing Recordings
                                                                                                                                                                                                  • Making Recording Notes
                                                                                                                                                                                                    • User ID Explained
                                                                                                                                                                                                      • Delete Recordings
                                                                                                                                                                                                        • Troubleshooting (Recordings)

                                                                                                                                                                                                          Funnels

                                                                                                                                                                                                          • How do Hotjar Funnels Work?
                                                                                                                                                                                                            • Creating Your First Funnel Report
                                                                                                                                                                                                              • Tracking Virtual Page Views
                                                                                                                                                                                                                • Limitations (Funnels)
                                                                                                                                                                                                                  • Troubleshooting (Funnels)

                                                                                                                                                                                                                    Forms

                                                                                                                                                                                                                    • Creating Your First Form Report
                                                                                                                                                                                                                      • Understanding the Form Report
                                                                                                                                                                                                                        • Track Submissions With JavaScript
                                                                                                                                                                                                                          • Troubleshooting (Forms)

                                                                                                                                                                                                                            Incoming Feedback

                                                                                                                                                                                                                            • How does Hotjar Incoming Feedback Work?
                                                                                                                                                                                                                              • Starting to use Incoming Feedback
                                                                                                                                                                                                                                • View your Incoming Feedback
                                                                                                                                                                                                                                  • Mobile Experience for Incoming Feedback

                                                                                                                                                                                                                                    Polls

                                                                                                                                                                                                                                    • How do Hotjar Polls Work?
                                                                                                                                                                                                                                      • Creating Your First Poll
                                                                                                                                                                                                                                        • Poll Question Logic

                                                                                                                                                                                                                                          Surveys

                                                                                                                                                                                                                                          • How do Hotjar Surveys Work?
                                                                                                                                                                                                                                            • Creating Your First Survey

                                                                                                                                                                                                                                              Recruiters

                                                                                                                                                                                                                                              • How do Hotjar Recruiters Work?
                                                                                                                                                                                                                                                • Creating Your First Recruiters Widget

                                                                                                                                                                                                                                                  Using Hotjar Widgets

                                                                                                                                                                                                                                                  • Showing a Widget on Every Page of Your Site
                                                                                                                                                                                                                                                    • Behavior Triggers Explained
                                                                                                                                                                                                                                                      • Persistence Behavior Explained
                                                                                                                                                                                                                                                        • Supported Languages
                                                                                                                                                                                                                                                          • Exporting Responses
                                                                                                                                                                                                                                                            • Disabling Placeholder Polyfill
                                                                                                                                                                                                                                                              • Excluding Pages from Targeting
                                                                                                                                                                                                                                                                • Troubleshooting (Feedback Widgets)
                                                                                                                                                                                                                                                                  • Widget Cookie Set

                                                                                                                                                                                                                                                                    Support

                                                                                                                                                                                                                                                                    Only admins can see thisEnable it for everyone

                                                                                                                                                                                                                                                                    Using Hotjar

                                                                                                                                                                                                                                                                    • Does Hotjar Record ALL my visitors?
                                                                                                                                                                                                                                                                      • Excluding IPs From Recorded Data
                                                                                                                                                                                                                                                                        • Hotjar on Secure (https) Pages
                                                                                                                                                                                                                                                                          • Tracking Multiple Domains
                                                                                                                                                                                                                                                                            • Tracking iframes
                                                                                                                                                                                                                                                                              • Hotjar on Single Page Apps
                                                                                                                                                                                                                                                                                • Page Targeting Explained
                                                                                                                                                                                                                                                                                  • Using JavaScript Triggers
                                                                                                                                                                                                                                                                                    • Using Regular Expressions
                                                                                                                                                                                                                                                                                      • "Snapshots" Explained
                                                                                                                                                                                                                                                                                        • Masking Elements (Heatmaps/Recordings)

                                                                                                                                                                                                                                                                                          Recent Posts

                                                                                                                                                                                                                                                                                          • Product Update - 21st August 2017
                                                                                                                                                                                                                                                                                          • Product Update - 31st July 2017
                                                                                                                                                                                                                                                                                          • Product Update - 26th June 2017
                                                                                                                                                                                                                                                                                          • Product Update - 2nd June 2017
                                                                                                                                                                                                                                                                                          • Product Update - 1st June 2017

                                                                                                                                                                                                                                                                                          Archive

                                                                                                                                                                                                                                                                                          • September 2017 (3)
                                                                                                                                                                                                                                                                                          • June 2017 (3)
                                                                                                                                                                                                                                                                                          • May 2017 (3)
                                                                                                                                                                                                                                                                                          • March 2017 (1)
                                                                                                                                                                                                                                                                                          • February 2017 (5)
                                                                                                                                                                                                                                                                                          • January 2017 (2)
                                                                                                                                                                                                                                                                                          • December 2016 (1)
                                                                                                                                                                                                                                                                                          • November 2016 (5)
                                                                                                                                                                                                                                                                                          • October 2016 (1)
                                                                                                                                                                                                                                                                                          • September 2016 (2)
                                                                                                                                                                                                                                                                                          • August 2016 (1)
                                                                                                                                                                                                                                                                                          • July 2016 (5)
                                                                                                                                                                                                                                                                                          • June 2016 (3)
                                                                                                                                                                                                                                                                                          • May 2016 (4)
                                                                                                                                                                                                                                                                                          • April 2016 (4)
                                                                                                                                                                                                                                                                                          • March 2016 (3)
                                                                                                                                                                                                                                                                                          • January 2016 (4)
                                                                                                                                                                                                                                                                                          • December 2015 (3)
                                                                                                                                                                                                                                                                                          • November 2015 (3)
                                                                                                                                                                                                                                                                                          • October 2015 (3)
                                                                                                                                                                                                                                                                                          • September 2015 (4)
                                                                                                                                                                                                                                                                                          • August 2015 (4)
                                                                                                                                                                                                                                                                                          • July 2015 (5)
                                                                                                                                                                                                                                                                                          • June 2015 (4)
                                                                                                                                                                                                                                                                                          • May 2015 (3)
                                                                                                                                                                                                                                                                                          • April 2015 (4)
                                                                                                                                                                                                                                                                                          About Hotjar
                                                                                                                                                                                                                                                                                          Installing Hotjar
                                                                                                                                                                                                                                                                                          Account
                                                                                                                                                                                                                                                                                          Billing
                                                                                                                                                                                                                                                                                          Technical Info
                                                                                                                                                                                                                                                                                          Using Hotjar
                                                                                                                                                                                                                                                                                          Heatmaps
                                                                                                                                                                                                                                                                                          Recordings
                                                                                                                                                                                                                                                                                          Funnels
                                                                                                                                                                                                                                                                                          Forms
                                                                                                                                                                                                                                                                                          Incoming Feedback
                                                                                                                                                                                                                                                                                          Surveys
                                                                                                                                                                                                                                                                                          Polls
                                                                                                                                                                                                                                                                                          Recruiters
                                                                                                                                                                                                                                                                                          Using Polls / Survey Invites / Recruiters widgets

                                                                                                                                                                                                                                                                                          Frequently Asked Questions:

                                                                                                                                                                                                                                                                                          • What is Hotjar?
                                                                                                                                                                                                                                                                                          • Will Hotjar slow down my site?
                                                                                                                                                                                                                                                                                          • Is my data safe with Hotjar?
                                                                                                                                                                                                                                                                                          • What is "Sampling" and how does it work?
                                                                                                                                                                                                                                                                                          • Does Hotjar work on both http and https?
                                                                                                                                                                                                                                                                                          • Does Hotjar work on single-page apps?
                                                                                                                                                                                                                                                                                          • Why isn't Hotjar recording all my visitors?
                                                                                                                                                                                                                                                                                          • What are Hotjar's pricing plans?
                                                                                                                                                                                                                                                                                          • How can I show a Feedback widget on all my site?
                                                                                                                                                                                                                                                                                          • What are "Snapshots"?

                                                                                                                                                                                                                                                                                          I want to:

                                                                                                                                                                                                                                                                                          • Install Hotjar on my site
                                                                                                                                                                                                                                                                                          • Install Hotjar using Google Tag Manager
                                                                                                                                                                                                                                                                                          • Install Hotjar on multiple sites
                                                                                                                                                                                                                                                                                          • Use Hotjar for my clients
                                                                                                                                                                                                                                                                                          • Understand how Page Targeting works
                                                                                                                                                                                                                                                                                          • Understand how to use Regular Expressions

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