Square

Legal

Licenses

Jurisdiction Regulatory Agency
Alabama Alabama Securities Commission
Alaska Alaska Department of Commerce, Community, and Economic Development
Arizona Arizona State Banking Department
Arkansas Arkansas Securities Department
California California Department of Financial Institutions
Colorado Colorado Division of Banking
Connecticut Connecticut Department of Banking
Delaware Delaware Office of the State Bank Commissioner
District of Columbia District of Columbia Department of Consumer and Regulatory Affairs
Florida Florida Office of Financial Regulation
Georgia Georgia Department of Banking and Finance
Idaho Idaho Department of Finance
Illinois Illinois Department of Financial and Professional Regulation
Iowa Iowa Division of Banking
Kansas Kansas Office of the State Bank Commissioner
Kentucky Kentucky Office of Financial Institutions
Louisiana Louisiana Office of Financial Institutions
Maine Maine Office of Consumer and Credit Regulation
Maryland Maryland State Bank Commissioner
Michigan Department of Insurance and Financial Services
Minnesota Minnesota Department of Commerce
Mississippi Mississippi Department of Banking and Consumer Finance
Missouri Missouri Division of Finance
Nebraska Nebraska Department of Banking and Finance
Nevada Nevada Department of Business And Industry
New Hampshire New Hampshire Banking Department
New Jersey New Jersey Department of Banking and Insurance
New York New York Department of Financial Services
North Carolina North Carolina Banking Commission
North Dakota North Dakota Department of Financial Institutions
Ohio Ohio Department of Commerce
Oklahoma Oklahoma Banking Department
Oregon Oregon Department of Insurance and Finance
Pennsylvania Pennsylvania Department of Banking and Securities
Rhode Island Rhode Island Department of Business Regulation
South Dakota South Dakota Division of Banking
Texas * Texas Department of Banking
Utah Utah Department of Financial Institutions
Tennessee Tennessee Department of Financial Institutions
Vermont Vermont Department of Banking, Insurance, Securities and Health Care Administration
Virginia Virginia Bureau of Financial Institutions
Washington Washington Department of Financial Institutions
West Virginia West Virginia Division of Banking
Wyoming Wyoming Department of Audit - Division of Banking

* Texas customers click here for information about filing complaints about our money transmission product or service.

Alaska

Alaska Department of Commerce, Community, and Economic Development

For complaints and other concerns about money services provided by Square:

Alaska Department of Commerce, Community and Economic Development
Division of Banking and Securities
Money Service Businesses
550 W. 7th Avenue, Suite 1940
Anchorage, AK 99501

Tel: (907) 269-4594
Fax: (907) 269-1066
Email: [email protected]

California

California Department of Financial Institutions

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight:

Department of Business Oversight Consumer Services
1515 K Street, Suite 200
Sacramento, CA 95814
Tel: 1-800-622-0620
Email: [email protected]

Colorado

Colorado Division of Banking

CUSTOMER NOTICE

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT:

  • You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
  • If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY:

All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email: [email protected]
Website: www.dora.colorado.gov/dob

Florida

Florida Office of Financial Regulation

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376
Tel: 1-800-848-3792

Illinois

Illinois Department of Financial and Professional Regulation

For consumer complaints, please contact:

Illinois Department of Financial and Professional Regulation
Division of Financial Institutions
320 W. Washington
Springfield, IL 62786
Tel: 1-888-473-4858

New York

New York Department of Financial Services

Square, Inc. is licensed and regulated as a money transmitter by the New York State Department of Financial Services. New York customers can direct unresolved complaints to:

Consumer Assistance Unit
NYS Department of Financial Services
One Commerce Plaza
Albany, NY 12257
Tel: 1-877-BANK-NYS (1-877-226-5697)
Website: http://www.dfs.ny.gov/consumer/fileacomplaint.htm

Maryland

Maryland State Bank Commissioner

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Square, Inc., at:

500 North Calvert Street, Suite 402, Baltimore, MD 21202 or at 1-888-784-0136.

Texas

Texas Department of Banking

After first contacting Square, Inc. either online or by phone at 1-888-727-0227, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
Tel: 1-877-276-5554
Website: http://www.dob.texas.gov/

Payroll Receipt Information

Florida

For assistance, visit the Square Support Center or contact Square at 1-888-727-0227.

Illinois

For assistance, visit the Square Support Center or contact Square at 1-888-727-0227.

Right to Refund: You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Square, Inc. does not forward the money received from you within 3 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 3 days of the date of the receipt of funds from you unless otherwise instructed by you. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have the right to a refund of your money. If you want a refund, you must mail your written request to Square, Inc. at: Finance Department, 1455 Market Street, Suite 600, San Francisco, CA 94103.

Minnesota

For assistance, visit the Square Support Center or contact Square at 1-888-727-0227. Always be on the lookout for fraud. Please contact Square to report fraud or suspected fraud.

New York

For assistance, visit the Square Support Center or contact Square at 1-888-727-0227. Square is a licensed money transmitter in New York.

Right to Refund: You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Square, Inc. does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted you have a right to a refund of your money. If you want a refund, you must mail your written request to Square, Inc. at Finance Department, at 1455 Market Street, Suite 600, San Francisco, CA 94103.

Texas

For assistance, visit the Square Support Center or contact Square at 1-888-727-0227.

Washington

For assistance, visit the Square Support Center or contact Square at 1-888-727-0227.