Oracle CX—Customer Experience Solutions

• Complete
• Connected
• Data-Driven
• Modern
• Industry-Tailored

• 20%

  estimated annual revenue loss for businesses not offering a positive customer experience

  (Source: Global Insights on Succeeding in the Customer Experience Era, Oracle, 2013)

• Oracle's comprehensive solution suite for marketing, e-commerce, sales, service, and social media helps you deliver superior customer experiences that foster advocacy and revenue growth.

  • Analyst report: Ovum: Oracle's CX Is a Model for Next Gen of Service Delivery Platforms

• However and wherever your customers interact with your business, Oracle connects those interactions with your brand—supporting all customer-centric functions—to improve the customer experience.

  • Video: Avaya Simplifies Business Processes with Oracle Cloud (2:00)
  • Video: Customer Experience Journey Mapping with Oracle CX (1:24)

• Predictive analytics, social media knowledge and real-time recommendations can give you collective insights that help you lower costs, grow revenue, and sustain brand value.

  • Article: Fairmont Hotels uses customer data to burnish its reputation for consummate customer engagement
  • Video: D&M Group Manages Its Business with Oracle Cloud Solutions (2:01)

• Modernize your business with native mobile, social, and analytic technologies. Best-in-class, integrated applications help you beat the competition.

  • Video: CEO Mark Hurd shares CX vision at Modern CX 2016
  • Video: Cummins Integrates Technologies for Market Intelligence (2:02)

• Your industry faces unique challenges. Customer Experience Industry Solutions are tailor-made to address your company's needs.

  • CX for Banking, CX for Communications, CX for Retail
  • See all Industries

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