VTEX Status

All Systems Operational

WebStore Operational

Checkout Operational

Payment System Operational

Administrative Environment Operational

Cache Service Operational

Search Service Operational

DNS and Routes Operational

Databases Operational

Webservices and Integrations Operational

Internal Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 26, 2017

No incidents reported today.

Jun 25, 2017

No incidents reported.

Jun 24, 2017

No incidents reported.

Jun 23, 2017

Elevated Errors

Resolved - Between 07:26 PM and 08:01 PM UTC-3 (Brasilia), We experienced delays when using some resources of our platform. The service has recovered and is operating normally.
Jun 23, 08:54 BRT

Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Jun 22, 20:02 BRT

Identified - We are now recovering from the increased error rates. We continue to work towards full recovery.
Jun 22, 20:00 BRT

Investigating - We are investigating increased error rates in our platform.
Jun 22, 19:42 BRT

Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.

Jun 19, 2017

No incidents reported.

Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017

Maintenance Scheduled

Completed - The scheduled maintenance has been completed.
Jun 15, 07:00 BRT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 02:00 BRT

Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Jun 12, 12:30 BRT

Jun 14, 2017

Elevated Errors

Resolved - Between 10:32 AM and 10:53 AM UTC-3 (Brasilia), We experienced delays when using some resources of our platform. The service has recovered and is operating normally.
Jun 14, 11:09 BRT

Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Jun 14, 10:56 BRT

Investigating - We are investigating increased error rates in our platform.
Jun 14, 10:49 BRT

Jun 13, 2017

No incidents reported.

Jun 12, 2017

No incidents reported.