Microsoft Dynamics 365 for
Retail

Engage every shopper

Personalize customer engagement and increase employee productivity by creating an exceptional, insightful shopping experience that unifies digital, in-store, and back office operations.

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Create immersive shopping experiences

Elevate your brand and encourage buying behavior by engaging customers through cross-channel technology and personalized retail experiences.

Provide exceptional service

Help your employees deliver outstanding customer service by giving them the tools they need to succeed—from customer and inventory details to employee schedules.

Optimize retail operations through insights

Make smarter decisions based on data-driven insights to help optimize your business—from merchandising to inventory to fulfillment.

seamless inified commerce image for Dynamics 365

Unified commerce

Give customers a seamless shopping experience

Increase your revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience across channels.

Personalize customer experiences throughout stores, web, mobile, and call centers
Provide convenient, flexible ways to shop, such as in-store pickup or home delivery
Offer cross-channel incentives, such as loyalty programs, gift cards, and promotions

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Modern store experiences

Provide exceptional customer service

Manage your stores more efficiently, help increase sales, adapt to changing needs, and provide outstanding customer service by implementing the latest technology, tools, and innovation.

Deliver better service with by giving employees access to real-time product, customer, inventory, and order details
Offer more product selection and recommendations by blending the best of online and in-store shopping
Get more control over store operations through automation and advanced operational capabilities
Give customers the flexibility to buy in store, pick up in other locations, or have it delivered to their doorstep
Improve employee productivity thorough schedules, time clock, and manager dashboards

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Effective merchandising

Offer the right products in the right channels at the right prices

Improve your ROI and product demand by accessing a robust set of capabilities that help centrally manage your merchandising—including product information, categories, assortment, and pricing.

Simplify sales and promotional efforts by centrally managing your products and promotions
Attract more customers by managing your assortments by channel and personalized offers
Drive revenue by creating and targeting catalogs across channels, customers, and seasons

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Optimized operations

Streamline your business through intelligent insights

Reduce fulfilment costs, improve inventory utilization, and efficiently manage your business by making smarter decisions using customer and operational insights.

Optimize fulfillment and enable the right level of inventory at right locations
Get a centralized and cohesive view of your entire operations
Finish end-of-day activities faster using automated and streamlined workflows
Meet your changing business needs with a solution built for multi-company, multi-brand, and multi-channel global operations
Take advantage of the latest innovations and opportunities with continuous application updates

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Tailor and extend Dynamics 365 across your business

Add prebuilt applications

Do even more with Dynamics 365 for Retail using AppSource. Enhance your digital, in-store, and back office operations by integrating add-on applications from Microsoft and our partners.

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Customize your applications

Do more with your Dynamics 365 data. Easily create custom applications that connect with Dynamics 365 to solve your exact business needs—with little to no additional code development.

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