Richard J Snow

@rjsnowvr

VP & Global Research Director of Customer Engagement contact center in the cloud, CRM, WFO, VoC, customer analytics

London, England
ventanaresearch.com
Joined May 2009
84 Photos and videos Photos and videos

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  1. Retweeted
    Jun 13

    Finds innovates engagement

    3 retweets
  2. Retweeted
    Jun 13

    Finds advancing customer experience platform

    3 retweets 2 likes
  3. Jun 12

    "Customer Engagement Continues to Evolve; The Battle for Omnichannel" by on

    2 retweets 3 likes
  4. Jun 8

    Over two days at I saw that "gets" and has the products and services to help organisations reach their CX goals

    2 likes
  5. Jun 8

    Key technology takeaway from , use all the data you have, and analytics to identify what you need to change to optimise

    1 like
  6. Jun 8

    Key business takeaway from digitalisation means to meet customer expectations organisations need to change, NOW

    1 like
  7. Jun 8

    Wow, scary key note "technology vs humanity" seems we should not let the bots takeover, even if they could

    1 retweet
  8. Jun 8

    Impressed with story line at 3 products, 3 target markets, all delivering customer & employee engagement and bus improvement

    2 retweets 1 like
  9. Jun 7

    Day 2 of about to get under way, big question is "will the robots take over?"

    1 retweet 1 like
  10. Jun 7

    Agree with Genesys CMO , needs to cover the complete marketing, sales and service lifecycle not just channels

    1 reply 2 retweets 1 like
  11. Retweeted
    Jun 6

    Improve your people, processes, information, and technology; See how with Ventana Research Dynamic Insights!

    1 retweet 1 like
  12. Retweeted
    Jun 6

    provides a competitive advantage, are you leveraging it?

    5 retweets 3 likes
  13. Retweeted
    Jun 6

    Matt Darrow from providing the product roadmap insights - the year ahead looks good!

    3 retweets 5 likes
  14. Jun 6

    Thanks AR team for hosting me at event, learnt a lot and met some great people. Sorry I had to rush away.

    4 likes
  15. Jun 6

    Arrived Brussels, looking forward to catching up with everyone at the CX17 event

    2 likes
  16. Retweeted
    Jun 6

    A large amount of interest in Robotic Automation. Lecture room is overflowing.

    7 retweets 8 likes
  17. Jun 6

    Great morning session @ with NICE execs showing how it, plus inContact and Nexidia, is delivering a full platform

    1 reply 2 retweets 6 likes
  18. Jun 6

    UK Nice London event kicks off with message that companies need to reinvent customer service

    1 retweet 1 like
  19. Jun 5

    Read how innovates customer experience using multiple forms of video engagement

    1 retweet 3 likes
  20. Retweeted
    Jun 1

    Read about our new research platform: Ventana Research Dynamic Insights!

    2 retweets 1 like

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