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@AskTSA

We look forward to answering your questions, 8am-10pm ET weekdays; 9am-7pm weekends/holidays. or 866-289-9673.

Joined May 2015

Tweets and replies

  • Tweets & replies, current page.
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  1. 5 hours ago
    Replying to

    2: You may file a claim for lost or damaged property that occurs during screening, pls visit:

  2. 5 hours ago
    Replying to

    1: We’re sorry to hear this. We leave a notice inside if we must open your bag for add’l screening.

  3. 5 hours ago
    Replying to

    Spreadable creams and pastes must comply with our liquids rule of 3.4oz or less in carry-on bags.

  4. 5 hours ago
    Replying to

    We'd be happy to look into this, Elizabeth. Pls click the link to DM your full name, KTN and airline confirmation number.

  5. 5 hours ago
    Replying to

    We’re sorry to hear about the damage to your property. Please visit this link to file a claim:

  6. 5 hours ago
    Replying to

    Yes, gel deodorant must be 3.4 oz or less & placed in a single quart-sized bag with other travel-sized liquids.

  7. 5 hours ago
    Replying to

    When departing the US, desktop PCs and monitors are allowed in carry-on bags. Pls place in a separate bin for X-ray screening.

  8. 6 hours ago
    Replying to

    We recognize your concern and are working w/ trans advocacy groups to improve training & protocol. See

  9. 6 hours ago
    Replying to

    Thanks for the feedback, Cali. For TSA Pre✓® lane availability at the largest US airports, pls visit:

  10. 7 hours ago
    Replying to

    That's music to our ears! We'll pass your kudos along to our team at ATL.

  11. 7 hours ago
    Replying to

    2: Pls click the link to DM us your full name, KTN, airline and confirmation number.

  12. 7 hours ago
    Replying to

    1: We can look at records for flights 72 hours before or after the flight.

  13. 7 hours ago
    Replying to

    We’ll happy to look into this. Pls DM us your full name, KTN, airline and confirmation number

  14. 8 hours ago
    Replying to

    Sorry for the confusion, Nica. We'll be happy to answer your question. Pls DM us or Tweet us.

  15. 8 hours ago
    Replying to

    For the purposes of our screening, an infant is defined as a child who must be carried by an adult. See:

  16. 8 hours ago
    Replying to

    We'll be happy to look into this for you, Matthew. Pls DM us your full name, PASS ID and airline confirmation number.

  17. 8 hours ago
    Replying to

    Sorry for the frustration. Entry into the US is managed by Customs and Border Protection. Their contact:

  18. 8 hours ago
    Replying to

    Usually, dog biscuits are allowed. However, our officers may prohibit items past the checkpoint due to security concerns or alarms.

  19. 9 hours ago
    Replying to

    Thanks for letting us know, Gary. We'll share your concerns with our management team.

  20. 9 hours ago
    Replying to

    Bug specimens are good to go in carry-on; however, pls check with your airline for their policies. Safe journeys!

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