Tito Documentation
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Setting Things Up
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Promoting Your Event
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Managing Your Event
- Re-sending the confirmation email
- Printing the invoice
- Update name and email
- Order Details
- Exporting Order Details
Order / Registration Management
Registrations, or orders, represent single orders for one or many tickets.
Every registration for your event gets a unique, four character reference code. eg. 1QAX. Each reference also has a unique secure long id, _eg. oiu23hoi3iou2hro
Hit Orders to access the orders list.
This view gives you a summary of each order and the tickets that were ordered. You can search and filter this view.
Clicking in to an individual order gives you several options and visibility on various aspects of the order.
Re-sending the confirmation email
To re-send a confirmation email, just hit the email icon. You can review the contents of the email, then press “Send” to send the email.
Printing the invoice
You can use this view to print the invoice that the customer would have received as a PDF. Just hit the printer icon.
Update name and email
You can edit the name and email of the order, and choose whether to apply those changes by hitting “Edit”
Order Details
This view also gives you a full overview of the order details:
- Ordered on is the date that the order was created
- Paid with is the payment option used to make the payment. This doesn’t apply for orders that were free.
- Discount Code shows the discount code used
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Secret Customer Link This is the page that the customer can access to make changes to their order, see their tickets, and access their invoice.
- Order Summary is a brief overview of what the customer ordered
- Receipts Shows a list of receipts and refunds against this order
- Attendees Shows a list of the tickets attached to this order
Exporting Order Details
You can export a list of orders as CSV. Go to Orders and click Export CSV