Support

Service Status Per Region
Europe
America
Asia Pacific
  • Good
  • Degraded
  • Outage
  • Information
Service Outage/Degradation
No known issues: Power BI is running smoothly

Awareness

For Power BI Embedded service status, click here.

Top issues and questions

  1. What if my data isn't up to date?

    If your dashboards or reports aren't showing your latest data, here are some things to check.

    • Make sure you've set up refresh.
      Follow these instructions to set up scheduled refresh or start a one-time "refresh now".

    • Is your data stored in OneDrive?
      Power BI checks OneDrive for changes to your data once an hour. If you need the data sooner, you can click "REFRESH NOW", but only once every five minutes. Learn more about refresh for data in OneDrive.

    • Are your tiles out of date?
      Tiles for direct query data sources are refreshed once every ten minutes.

  2. The AS Connector won't install or I can't connect to data.

    Please read the Analysis Services Connector troubleshooting guide.

  3. I get an error refreshing data with the Power BI Personal Gateway.

    Please take a look at our Personal Gateway troubleshooting guide for more information.

  4. I need help signing up for Power BI.

    If you get an error message when signing up for Power BI, please consult these common errors and workarounds.

Support options

Guided learning Follow our courses of videos and articles that walk you through how to accomplish common tasks.
Samples Review examples of dashboards, reports, and desktop files. See how our partners put Power BI to use.
Documentation View in-depth articles for all of Power BI's tools and features, from getting started to advanced techniques.
Ask the Community Visit the Power BI community to get answers and tips directly from other Power BI users.
Submit an idea Do you have a great idea that will make Power BI even better? We’d love to hear from you!
Report an issue Found a bug? Let us know with as much detail as possible, so we can fix it in future Power BI updates.

Still having issues?

Pro users get free support. Fill out a support ticket and we’ll get back to you soon.

Create support ticket

Become a Pro user to get free support

National clouds

If you are a national clouds customer, please see your options on our national clouds page or search for answers and tips in the Power BI community.

Get support

It's free!

Sign up for free or become a Pro User for even more storage and BI tools.

Ready to get started?

Try new features of Power BI today by signing up and learn more about our powerful suite of apps.

By clicking Use it free, you agree to the Power BI Terms of Service
Request demo