Connected Field Service solution
This solution enables the detection, troubleshooting, and resolution of issues remotely so a technician is dispatched only when necessary. Allow manufacturers to join industries of the future by leveraging the Internet of Things and smart devices.
Solution benefits for Connected Field Service
Detect anomalies with Internet of Things
Leveraging IoT enables you to detect, troubleshoot, and resolve an anomaly remotely—before the customer is aware of it.
Deploy predictive maintenance
This solution helps you transform from a preventative maintenance schedule to predictive maintenance processes—and repair, clean, or replace parts only when needed.
Automate work order creation
When self-healing steps don’t resolve the problem, you can automate work order creation. Automatically dispatch the best technician and efficiently resolve issues.
Rolls-Royce is using the Microsoft Azure platform to fundamentally transform how it uses data to better serve its customers.
Learn more
Climatec chose a Microsoft solution for field service, to help it organize and automate business processes while also equipping employees with the data they need to deliver exceptional customer service.
Learn moreHow it works
The Connected Field Service solution allows manufacturers to know about problems before the customer does and solve them at the smallest cost to the organization.
In a simple scenario, where an abnormality is detected, a sensor sends an alert off to an Azure IoT Hub. This triggers a configurable workflow process within Dynamics 365 for Field Service.
A field technician is dispatched then arrives onsite to resolve the problem, ensuring a first-time fix.
This proactive approach improves customer satisfaction and resource productivity by catching issues and troubleshooting them remotely—before they significantly impact your business.
Next steps
Try or buy apps, connect with Microsoft partners, and meet with Microsoft architects and technology strategists for customer workshops.
Connect with a partner to leverage this solution for your organization
Contact a Microsoft Technology Center
Get in touch with a local MTC near you. Our architects can deliver a customer workshop to address your specific business needs.
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