Dynamics 365, Renault Sport Formula One Discuss Digital Transformation at Gartner Summit

According to an MIT Sloan Management Review and Deloitte University Press report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3,700 business executives, managers and business...

Tricia Morris

What Every CEO Should Know About Customer Service and the Customer Experience

According to Forrester Research , more than two-thirds of brands now aim to differentiate based on customer experience. Confirming this, the 2016 Dimension Data Global Contact Centre Benchmarking Report...

Tricia Morris

The Path to Dynamics 365

On November 1 , we announced the availability of Microsoft Dynamics 365, our next generation of intelligent business applications. Feedback from customers, partners, and the industry as a whole has been...

Angela Bandlow

Why Culture Comes First in Digital Transformation

According to IDC FutureScape predictions , by the end of 2017, two-thirds of the CEOs of Global 2000 companies will have digital transformation at the center of their corporate strategy. Getting everyone...

Tricia Morris

This just in, “Everything-as-a-Service”

Originally published on spiresearch.com/spiglass by: R. David Hofferberth, PE Organizations in every market must focus on operating at peak levels of efficiency, while providing high-quality products...

Matt Kresch

How Digital Transformation is Impacting Finance and IT

The exponential pace of disruptive innovation is fundamentally changing the way we do business. For brands and organizations, digital transformation - defined by Constellation Research as the methodology...

Tricia Morris

Best of both worlds: On-premises and Cloud

Earlier this year we talked about enabling business continuity for organizations across on-premises and cloud deployments. At Summit ’16, our annual user group conference, we shared details about...

Sri Srinivasan

How Digital Transformation Is Impacting Sales, Service & Marketing

Breakthroughs in and the exponential pace of disruptive innovation are fundamentally changing the way we do business. Brands and organizations are looking to digital transformation as the key to innovation...

Tricia Morris

13 Haunting Customer Service Statistics

It’s frightening how much expectations for customer service have grown over the past few years. With more and more technology at their fingertips (and more amazing consumer experiences being presented...

Tricia Morris