06:55 CET / 09:55 PST

Search on our Help Center is currently not working, we are investigating the issue with our provider. We hope to have it running again soon.

09:17 CET /12:17 PST

This issue has now been resolved. Thank you all for your patience and cooperation. 

02:10 CET / 17:10 PST

Paypal processing is back to normal. Any failed transactions will be retried tomorrow. Thank you for your patience and understanding.

00:29 CET / 15:29 PST
 
Our payments service provider is currently experiencing an issue where all PayPal transactions are being refused, including subscription payments for SoundCloud Go and Pro. Their team is currently working on a fix for this. 

19:17 CET / 10:17 PST

We are experiencing degraded services at the moment where reposts, follows, and uploads are affected. We will provide an update as soon as possible. Thank you for your patience.

19:55 CET /10:55 PST

This issue has been resolved. Thank you all for your cooperation and patience. 

00:44 CET / 15:44 PST

The issue has now been resolved with saving track metadata and you can update your purchase links now. Changes done in the past few hours may not have persisted, so we encourage you to re-update your links. Thanks for your cooperation and patience.

22:47 CET / 13:47 PST

We are experiencing issues with saving track metadata, including custom Buy/Download links. Our engineers are investigating. We appreciate your patience and cooperation.

23:39 CET / 15:39 PST

This issue has now been resolved with track playback and stream loading as well as subscription statuses being restored. Thank you all for your cooperation and patience as our engineers worked on this fix. 

23:05 CET / 15:05 PST

We are aware that subscription status is showing up incorrectly, which is affecting Pro and SoundCloud Go users. If you are unable to play SoundCloud Go content or use your Pro/Pro Unlimited features, this is due to this downtime. 

22:53 CET / 14:53 PST

We’re currently experiencing issues with track playback and the stream not loading on web. Engineers are investigating the cause. 

14:35 CET / 06:35 PST

Hey everyone,

We’re currently experiencing issues with our sign in system. When signing in the system is logging you out straight away. We’re investigating the issue and hope to have this fixed ASAP. Thanks for your understanding.

14:52 CET / 06:52 PST

Sign in issues are now resolved and we’re back to normal now.

20:20 CET / 12:20 PST

We are currently experiencing an outage due to an issue at our third-party vendor (DynDNS). We will provide updates here as soon as we have more information. We appreciate your patience in the meantime.

22:06 CET / 14:06 PST

This issue has now been resolved. Thank you all for your cooperation and patience. 

14:45 CET/ 5:45 PST

We’re currently seeing playback issues on iOS. Engineers are investigating the cause. Thanks for your patience while we’re looking into this.

15:45 CET/ 6:45 PST

The issue was located and has now been resolved - thanks for your patience!

18:10 CET/ 09:10 PST

A vendor issue is causing certificate warning messages on web. There’s no vulnerability threat to SoundCloud, and this will hopefully be resolved soon. We’re following along with their downtime on their Twitter account and will update this space as we hear more details:

https://twitter.com/globalsign/status/786505261842247680

00:47 CET/ 15:47 PST

This vendor issue is now resolved. If you are still experiencing this behavior - 

Try clearing your browser’s cache first, then quit and reopen it. If this hasn’t resolved the issue, please follow these steps:

1: Reboot and make sure no apps are running, especially your browser(s).

2. Follow their troubleshooting steps here: https://support.globalsign.com/customer/portal/articles/1353318. 

3. Reboot your computer and visit SoundCloud again.

Thank you all for your kind patience and cooperation with this issue today, this vendor downtime unfortunately impacted many different sites across the web.

16:01 CET/ 07:01 PST

Hey everyone, we’re seeing issues across the website, iOS and Android apps that is resulting in tracks being unable to play.

We’re investigating the issue and we’re hoping to get this resolved quickly.

Bonjour, nous traversons actuellement des problèmes techniques rendant la lecture des titres impossible sur toutes plateformes (iOS, Android et le site web).

Nous cherchons encore la cause du désagrément et espérons trouver une solution au plus vite.

16:58 CET/ 07:58 PST

We’re still experiencing issues with playback across all platforms (website, iOS and Android). It’s also possible some users might experience issues with uploading. Unfortunately, the issues are proving more difficult to resolve than first thought. 

We’re continuing to investigate and will provide updates as things develop.

Les problèmes techniques rendant la lecture de titres impossible sur le site, iOS et Android n’ont pas encore été résolus. Il est également possible que certains utilisateurs rencontrent certains problèmes pour uploader de nouveaux titres.
Ce soucis est malheureusement plus difficile à identifier que prévu - nous espérons pouvoir le résoudre le plus rapidement possible.

Nous vons tenons informés de la progressions des choses.

17:26 CET/ 08:26 PST

Hey everyone, the issues effecting playback and uploading have now been resolved and normal service has resumed.

Thanks for your patience.

Bonjour, nous avons trouvé la cause du problème technique qui a maintenant été résolu - les titres peuvent à nouveau être joués sur toutes plateformes.

Merci pour votre patience.