Acquia Global Support

Support Stories: Sticking with a Problem until it’s Solved

Unparalleled Support

Let us assist you when need us 24x7x365. We’re ready to respond to critical issues with staffing across four continents. We’re happy to help with Drupal questions and assist with diagnostics of custom code issues. Channels include:

Help Center Requests

Our online Help Center allows Support tickets to be initiated anytime, and each ticket will be responded to according to the contracted service level agreement.
Access the Help Center
Phone

For our various support regions, we offer a spectrum of business hours; emergency response always included. Add us to your speed dial!
Give us a ring
Proactive Notifications

We watch and act. From monitoring with real-time diagnostics to technology updates, we’re committed to communicating with you.
Here's how

Advisory Support

Advisory Support is a unique offering featuring focused, scheduled discussions with our Support personnel on key issues your team is tackling. Receive best practice consultations that are customized to your needs.
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Remote Administration

Let us administer routine tasks on your behalf to keep your Acquia-hosted sites updated, allowing your staff to dedicate more time on the projects at hand. Whether you have seasoned administrators or no allocated resources, we can assist with security updates, incremental patches and adding new modules and functionality.
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Knowledge base and Documentation Library

Online content open to everyone, there are technical articles, best practices, and troubleshooting tutorials.
Access Content

Variety of Offerings to Meet Different Needs

Our team has defined what it means to support Drupal for the enterprise. Hired and vetted with the expertise you would expect, our engineers have exposure to the most industries, use cases, and problem sets. Our Support Users Guide has in-depth details and subscription levels for current customers and prospects.

We now have peace of mind to know that we are deploying a supported solution with a strong developer community behind it.

Kiel Frost, Team Leader of Digital Solutions, Flight Centre Travel Group
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