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Request a Refund

Shipping Services

  1. Priority Mail Express

    Priority Mail Express Postage

    • Priority Mail Express® service comes with a money-back guarantee, subject to the standards for this service.
    • You must request a postage (and Sunday or holiday premium fee and/or the 10:30 am delivery fee, as applicable) refund within 30 days of purchase.
    • You must make your request at your local Post Office™.

    Find a Post Office
  2. Priority Mail Express International (PMEI)

    Priority Mail Express International Postage

    • Priority Mail Express International® service comes with a money-back guarantee.
    • You must complete an inquiry process within 90 days of purchase before you can file for a postage refund by calling the Customer Care Center at 1-800-222-1811.


    The Postal Service® will refund postage only when:

    • The inquiry process confirms that there is loss, damage, or missing contents.
    • Inquiry was initiated within the 90-day filing period.
    • You have received PS Form 3533: Application and Voucher for Refund of Postage, Fees, and Service.

    For more information, see these resources:

    Priority Mail Express International Inquiry Process
    Inquiries, Indemnities, and Refunds
  3. PMEI with Guarantee Service

    Priority Mail Express International with Guarantee Service

    • If your shipment did not arrive on the guaranteed delivery date, you can request a refund.
    • You must make your inquiry within 30 days of the mailing date.
    • Call the Customer Care Center at 1-800-222-1811.

    The Postal Service® will refund postage only when:

    • Your inquiry was initiated within 30-days of the mailing date.
    • The Customer Care Center receives confirmation from the foreign postal administration that the shipment did not arrive on the guaranteed delivery date.
    • You have received PS Form 3533-GE: Application and Voucher for Refund of Postage and Fees - Priority Mail Express International with Guarantee Service.
  4. Global Express Guaranteed

    Global Express Guaranteed® Postage

    • Global Express Guaranteed (GXG®) comes with a money-back guarantee.
    • You must request a refund within 30 days of the mailing date.
    • Call the Customer Care Center at 1-800-222-1811 for details on filing a refund request.
    • The original receipt of the Air Waybill (shipping label) is required when filing a refund request. Some restrictions apply.
      • GXG Service Guide
  5. Unused Click-N-Ship Labels

    Click-N-Ship® labels are eligible for refunds within 30 days of the print date (the label transaction date).

    To request a refund, log in to Click-N-Ship and view your Shipping History.

    Labels are eligible for refunds if:

    • A barcode scan event does not show up in our system
    • A refund has not been previously requested or processed for the label
    If it has been more than 30 days from the transaction date, but less than 60 days, you can initiate a refund by e-mailing the Click-N-Ship Help Desk at [email protected].

    Include the following information in your e-mail:

    • User Name
    • Click-N-Ship account number
    • Label number
    • Transaction number and date
  6. File A Claim

    Lost, damaged, or delayed items? You can file a domestic claim for insured, registered, or COD shipments or submit an inquiry for international shipments.

    Learn More

Other Services

  1. PO Boxes

    PO Boxes™ Online

    • If you already have the keys to a PO Box, apply for a refund of any applicable fees at the Post Office where the PO Box is located.
    • The amount of your refund will be pro-rated depending on the time remaining in the Post Office Box service period.
    • If you applied online, do not have the keys, and have not started using the PO Box, you can request a refund online. Make your request within 60 days of the original payment date.

    Contact:

    Internet Customer Care Center (ICCC)
    [email protected]
    1-800-344-7779
  2. Premium Forwarding Service Residential

    Premium Forwarding Service Residential®

    To request a refund for Premium Forward Service Residential® (PFS-Residential®), you must provide, at a minimum:

    • the Order Number for the weekly shipment(s) you wish to refund
    • the reason for the refund request

    If you set up PFS-Residential service online, you may be eligible to request a refund online. If your PFS-Residential request was made at a Post Office™, please return to the Post Office to submit a request for a refund.

    Your request will be processed in 2-3 business days. Once your request is processed, you will be notified via email if it was approved or denied. Processing may take longer if additional information is needed. If approved, please allow up to 2 billing cycles from notification for a refund to appear on the credit card associated with the account.

    Submit a Request   Questions About A Refund?

    The following are not eligible for a refund:

    • Enrollment fee
    • Weekly shipping fees, unless pre-paid and unused
    • Delayed shipments
    PFS-Residential Terms & Conditions
  3. Change of Address Online Authorization Fee

    Change of Address Online Authorization Fee

    • You authorize a nominal charge ($1.05) to your credit card when you enter a change of address request.
    • Refunds are considered on a case-by-case basis.
    • If approved, the refund is made to the credit card originally charged.
    • To request a refund, call 1-800-238-3150.
  4. Postal Store

    Postal Store Returns & Exchanges

    If you're not entirely satisfied with your purchase from The Postal Store®, learn about returning products. Find out if you qualify for a refund or exchange.

    Postal Store Returns & Exchanges