Microsoft Partner Support Offerings

Microsoft is committed to helping you continue your growth momentum and provide the best service to your customers. To assist with this, we offer multiple, flexible support options aligned to your organization’s specific needs and capabilities.

Select the best support option for your business

Microsoft Partner Network Technical Benefits

Foundational support for partners establishing their business.

Learn more

Microsoft Advanced Support for Partners

Advanced support for partners who are growing their business.

Learn more

Microsoft Premier Support for Partners

Most comprehensive level of support for partners with growing and established business.

Learn more

Feature Comparison

Support Plans

Microsoft Partner Network Technical Benefits

Microsoft Advanced Support for Partners

Microsoft Premier Support for Partners

Microsoft Products & Services Supported

Cloud
Hybrid
On-premises

Cloud
Options* for Hybrid & On-premises

Cloud
Hybrid
On-premises

Support Delivery Method

Remote

Remote, On-site

Submit Support Tickets On Behalf of End Customer

✔

24x7 Technical Support

✔

Case Severity & Target Initial Response Times

Severity A: 2 hours
Severity B: 4 hours
Severity C: 8 hours

Severity A: 1 hours
Severity B: 2 hours
Severity C: 4 hours

24x7 Critical Situation Support

✔

Support Account Management

Pooled

Designated

Escalation Services

✔

Advisory “How To” Services

✔

Technical Presales Assistance

✔

Available with MPN subscription

Cloud Solution Provider API Support

Self-guided and Packaged

Packaged

Customizable for you and your customers

Proactive Support Services

Self-guided and Packaged

Packaged

Customizable for you and your customers

Developer Mentoring & Coaching

Optional*

Designated Support Engineering

Optional*

Minimum Price (USD)**

Included in MPN Competency or MAPS subscription

$1,250/mo

$28K/yr

Microsoft Products & Services Supported

Microsoft Partner Network Technical Benefits

Cloud
Hybrid
On-premises

Microsoft Advanced Support for Partners

Cloud
Options* for Hybrid & On-premises

Microsoft Premier Support for Partners

Cloud
Hybrid
On-premises

Support Delivery Method

Microsoft Partner Network Technical Benefits

Remote

Microsoft Advanced Support for Partners

Remote

Microsoft Premier Support for Partners

Remote, On-site

Submit Support Tickets On Behalf of End Customer

Microsoft Partner Network Technical Benefits

✔

Microsoft Advanced Support for Partners

✔

Microsoft Premier Support for Partners

✔

24x7 Technical Support

Microsoft Partner Network Technical Benefits

✔

Microsoft Advanced Support for Partners

✔

Microsoft Premier Support for Partners

✔

Case Severity & Target Initial Response Times

Microsoft Partner Network Technical Benefits

Severity A: 2 hours
Severity B: 4 hours
Severity C: 8 hours

Microsoft Advanced Support for Partners

Severity A: 1 hours
Severity B: 2 hours
Severity C: 4 hours

Microsoft Premier Support for Partners

Severity A: 1 hours
Severity B: 2 hours
Severity C: 4 hours

24x7 Critical Situation Support

Microsoft Partner Network Technical Benefits

Microsoft Advanced Support for Partners

Microsoft Premier Support for Partners

✔

Support Account Management

Microsoft Partner Network Technical Benefits

Microsoft Advanced Support for Partners

Pooled

Microsoft Premier Support for Partners

Designated

Escalation Services

Microsoft Partner Network Technical Benefits

Microsoft Advanced Support for Partners

✔

Microsoft Premier Support for Partners

✔

Advisory “How To” Services

Microsoft Partner Network Technical Benefits

✔

Microsoft Advanced Support for Partners

✔

Microsoft Premier Support for Partners

✔

Technical Presales Assistance

Microsoft Partner Network Technical Benefits

✔

Microsoft Advanced Support for Partners

Available with MPN subscription

Microsoft Premier Support for Partners

Available with MPN subscription

Cloud Solution Provider API Support

Microsoft Partner Network Technical Benefits

Self-guided and Packaged

Microsoft Advanced Support for Partners

Packaged

Microsoft Premier Support for Partners

Customizable for you and your customers

Proactive Support Services

Microsoft Partner Network Technical Benefits

Self-guided and Packaged

Microsoft Advanced Support for Partners

Packaged

Microsoft Premier Support for Partners

Customizable for you and your customers

Developer Mentoring & Coaching

Microsoft Partner Network Technical Benefits

Microsoft Advanced Support for Partners

Microsoft Premier Support for Partners

Optional*

Designated Support Engineering

Microsoft Partner Network Technical Benefits

Microsoft Advanced Support for Partners

Microsoft Premier Support for Partners

Optional*

Minimum Price (USD)**

Microsoft Partner Network Technical Benefits

Included in MPN Competency or MAPS subscription

Microsoft Advanced Support for Partners

$1,250/mo

Microsoft Premier Support for Partners

$28K/yr

^{* Available for an additional fee} Back to top

^{** Price listed is in USD. Local prices may vary}

Additional Support Options

In addition to the support offerings listed above, there are a variety of self-help and community support options available to partners on both Microsoft’s online service portals and at partner.microsoft.com/support. Connect with Microsoft professionals and other partners to solve problems quickly at no cost through the Partner Support Community. TechNet is also available for IT professionals, and developers can access resources on MSDN. A full list of benefits available through your Microsoft Partner Network membership can be found here.