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The support team is here to help

Our average response time was over the last day.

Happy day from all of us at Basecamp support!

Carrie

Chase

Chris

Elizabeth

Esther

James

Janice

Jayne

Jim

Joan

Kristin

Merissa

Natalie

Sylvia

Tony

How can we help you?

If you're the self-service type, check out our learning center or help guides.
Or ask us on Twitter to get a near-instant reply.

Need more detailed help? File a ticket:

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Example: https://basecamp.com/8675309

We're holding a support team meetup between February 27th and March 3rd. We'll be answering you between 7am and 5pm PST. Sorry about the delays!