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Case Studies
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"With Avaya, we are well positioned to continue to serve our customers in new and exciting ways."
Case Study Quick View: City Beach Australia
Topic : Team EfficiencyLargeTeam EngagementTeam engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
“The Avaya solution was far and away the best on the market. Its mixture of features, flexibility and performance was a natural fit for our growing requirements.”
– Rhian Greenway, Chief Information Officer, City Beach Australia
City Beach Australia
City Beach is an Australian street fashion retailer that offers a range of well-known clothing and accessories brands. It serves customers through a national network of 65 stores and an online shopfront. With a disjointed communications infrastructure as a result of organic business growth, staff found it difficult to collaborate over the phone and properly serve their customers. The need for one, comprehensive solution was critical.
Partnering with Avaya allowed City Beach to resolve immediate issues and be prepared for continued business growth. By utilizing a Team Engagement solution company-wide, staff can communicate efficiently and deliver an elevated customer experience.
Benefits
Enhanced CollaborationIncreased Productivity - Rhian Greenway
- City Beach Australia
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“It was probably one of the smoothest cutovers ever. People were shocked at how smoothly it went.”
Case Study Quick View: Ballantyne Strong
Topic : Team Efficiency, Unified CommunicationsMidsizeCustomer EngagementToday’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
Team EngagementTeam engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
“You want a company that is looking at research and development going forward that can be provided to the end customer – Avaya is always making sure they’re there.”
– Andrew Harris, Director of IT, Ballantyne Strong
Ballantyne Strong
Ballantyne Strong, a specialist lighting firm, handles the custom-designed beacon lighting on New York's Freedom Tower; the iconic beam on top of the Luxor Pyramid in Las Vegas; the custom lighting for NASAs Space Shuttle; and architectural accent lighting on the Burj al Arab Hotel in Dubai, the world's fourth tallest hotel.
Recently, Ballantyne Strong decided to update its team engagment and customer engagement systems with Avaya, resulting in significant improvements and cost savings.Benefits
Enhanced CollaborationIncreased ProductivityImproved Customer Service - Andrew Harris
- Ballantyne Strong
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“With Avaya, our stadium will stay on the forefront of technology for many years to come.”
Case Study Quick View: San Jose Earthquakes
SmallCustomer EngagementToday’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
Fabric NetworkingBuild a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.Team EngagementTeam engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
“Avaya really has a fresh approach. We share innovation, curiosity and an ability to attack problems in creative ways.”
– Dave Kaval, President, San Jose Earthquakes
San Jose Earthquakes
When the management of the San Jose’s Major League Soccer club, the Earthquakes, were planning for their new stadium, they asked themselves, “How do we build a stadium that can still be at the forefront of technology in three years, five years or ten years?”
The question led the Quakes to Avaya. Together, the two have created the first cloud-enabled sports venue in the MLS, which the Quakes are utilizing to continually develop new opportunities for fan engagement.
“What we found in all the studies is that fans that are more avid and have a stronger connection to the brand will go to the website more, research the players and come to more games,” says Dave Kaval, President of the San Jose Earthquakes. “They actually become brand evangelists and get others on board. Their lifetime value is higher.”Benefits
Enhanced CollaborationIncreased ProductivityReduce Cost - Dave Kaval
- San Jose Earthquakes
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“There are many capabilities in Aura Conferencing that can make our employees’ jobs easier.”
Case Study Quick View: Sun Life Financial
Topic : Team Efficiency, Unified CommunicationsLargeCustomer EngagementToday’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
“There are many capabilities in Aura Conferencing that can make our EMPLOYEES’ JOBS EASIER.”
– Robert Miller, AVP of Interaction and Call Center Technologies, Sun Life Financial
Sun Life Financial
Sun Life Financial was outsourcing conference calls to a third-party provider with technology that didn’t meet the company’s changing business communication requirements.
To meet expanding global business needs, increase the quality of global conference calls and minimize expenses, the company turned to Avaya for a world-class collaboration solution in Avaya Aura® Conferencing. Sun Life Financial now enjoys an affordable, efficient and intuitive conferencing system that allows employees to seamlessly engage across its global offices.Benefits
Enhanced CollaborationIncreased ProductivityReduce Cost - Robert Miller
- Sun Life Financial
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“Teachers always had a plan B for if the network had a problem. Now with Avaya, they can run with plan A.”
Case Study Quick View: Holland Hall School
MidsizeFabric NetworkingBuild a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.“Technology should be just another tool like a pencil or book, to work seamlessly. That was the kind of system we got from Avaya.”
– Henry Finch, Director of IT, Holland Hall School
Holland Hall School
Oklahoma-based Holland Hall School was looking to invest in Wi-Fi and a video surveillance solution for its 162-acre campus.
“Avaya stood out for its flexibility and the tools for managing the network,” says Henry Finch, Director of IT. “We had great confidence that the same technology that was used in the Sochi Olympics would meet our needs. If it worked on the far east side of Russia, it will work in Tulsa.”Benefits
Enhanced CollaborationNetwork Scalability - Henry Finch
- Holland Hall School
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Glamorgan County Cricket Club
Case Study Quick View: Glamorgan County Cricket Club
MidsizeFabric NetworkingBuild a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.“Within seconds of taking a photo, photographers can upload it using our Avaya WiFi and send it directly to their offices, rather than having to relocate for access.”
– Dan Cherry, Head of Operations , Glamorgan County Cricket Club
Glamorgan County Cricket Club
Learning it would host the most anticipated event in its sport, the Glamorgan County Cricket Club organisers immediately started strategic planning to prepare for the fans and the hundreds of global media guests that would attend the event. After extensive research, they were very impressed with Avaya and the success of its customers with sports venues, so they choose to build a fabric networking infrastructure.
With their Avaya solutions in place throughout the stadium, the event went off without a hitch. “We received a lot of positive messages regarding the speed of our infrastructure, from photographers especially,” recalls Dan Cherry, Head of Operations for Glamorgan County Cricket Club. “It was the best they had experienced from a cricket stadium in this country.Benefits
Improved Customer ServiceNetwork ScalabilityLearning it would host the most anticipated event in its sport, the Glamorgan County...
Ballantyne Strong
Case Study Quick View: Ballantyne Strong
Topic : Team Efficiency, Unified CommunicationsMidsizeCustomer EngagementToday’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
Team EngagementTeam engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
“You want a company that is looking at research and development going forward that can be provided to the end customer – Avaya is always making sure they’re there.”
– Andrew Harris, Director of IT, Ballantyne Strong
Ballantyne Strong
Ballantyne Strong, a specialist lighting firm, handles the custom-designed beacon lighting on New York's Freedom Tower; the iconic beam on top of the Luxor Pyramid in Las Vegas; the custom lighting for NASAs Space Shuttle; and architectural accent lighting on the Burj al Arab Hotel in Dubai, the world's fourth tallest hotel.
Recently, Ballantyne Strong decided to update its team engagment and customer engagement systems with Avaya, resulting in significant improvements and cost savings.Benefits
Enhanced CollaborationIncreased ProductivityImproved Customer ServiceBallantyne Strong, a specialist lighting firm, handles the custom-designed beacon...
Blue Springs School District
Case Study Quick View: Blue Springs School District
Topic : Smart CampusLargeFabric NetworkingBuild a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.Missouri-based Blue Springs School District has implemented a 'smart campus' using Avaya Fabric Connect along with Nutanix appliances, to create a data center delivery model that has reduced complexity, eliminated cost, and positioned BSSD to provide educational services without the headaches of a previous distributed model.
Benefits
Network ScalabilityReduce CostMissouri-based Blue Springs School District has implemented a 'smart campus' using Avaya...
Breakthrough Urban Ministries
Case Study Quick View: Breakthrough Urban Ministries
SmallFabric NetworkingBuild a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.Team EngagementTeam engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
“Avaya is helping us partner with those affected by poverty to build connections, develop skills and open doors of opportunity.”
– Arloa Sutter, Founder, Breakthrough Urban Ministries
Breakthrough Urban Ministries
Breakthrough Urban Ministries has a mission: combat homelessness and poverty in the west side of Chicago, through transitional housing, mental health care, employment training, housing search assistance and placement, healthy meals, childcare, medical care, and educational and recreational opportunities for all ages.
Breakthrough surrounds youth and adults in the community with a supportive network to facilitate their growth and expand their opportunities.Benefits
Enhanced CollaborationIncreased ProductivityReduce CostBreakthrough Urban Ministries has a mission: combat homelessness and poverty in the...
Black Oak Casino
Case Study Quick View: Black Oak Casino
Topic : Regulatory Compliance, Video SurveillanceMidsizeFabric NetworkingBuild a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.“With our Avaya network, I feel a big weight lifted off my shoulders. I no longer go to bed at night worried about a possible violation or a phone call at 2 am.”
– Edewaa Foster, Gaming Commissioner, Tuolumne Me-Wuk TGA
Black Oak Casino
Black Oak Casino has over 700 surveillance cameras to ensure guest safety, casino security, and compliance with state and federal regulations. The casino's previous network was plagued with instability. The new Avaya network that replaced it has surpassed the customer's expectations.
“The reliability and performance difference between the two networks was like night and day,” says Edewaa Foster, Gaming Commissioner, Tuolumne Me-Wuk TGA. “We went from a system that sent us in the zone to fear the worst to something that is not only stable but surpassed my expectations. The way the network performs is amazing.”
Benefits
Network ScalabilityBlack Oak Casino has over 700 surveillance cameras to ensure guest safety, casino...
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Wind River
“Avaya really understands our business and how we can be successful, while also bringing solutions to the table….”
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— Scott Fenton, Chief Information Officer
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