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Issue 5944: Bug: Scroll wheel does not work in IE 11
67 people starred this issue and may be notified of changes. Back to list
Status:  Fixed
Owner:  [email protected]
Closed:  Apr 2014


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Reported by [email protected], Oct 20, 2013
On this page http://gmaps-samples.googlecode.com/svn/trunk/scrollzoom/scrollzoom.htm using the scroll wheel to zoom does not work with IE 11.  Previous versions of IE work as does Chrome.
Oct 24, 2013
#1 [email protected]
Same on my page.
Nov 7, 2013
#2 [email protected]
It works if in IE11's developer tools (F12) you set User Agent string as "IE10".
-Open link (http://gmaps-samples.googlecode.com/svn/trunk/scrollzoom/scrollzoom.htm)
-Attempt to zoom in/out with scroll wheel (doesn't work).
-Open developer tools (F12)
-Switch to "Emulation tab"
-Change User Agent string as "IE10" (page refreshes)
-Attempt to zoom in/out with scroll wheel (works).
Nov 20, 2013
Project Member #4 [email protected]
 Issue 6071  has been merged into this issue.
Nov 20, 2013
Project Member #5 [email protected]
(No comment was entered for this change.)
Status: Confirmed
Owner: [email protected]
Labels: Internal-11216019
Nov 22, 2013
#8 [email protected]
Same thing is happening to us as well.
Dec 11, 2013
#10 [email protected]
 Issue 6151  has been merged into this issue.
Dec 12, 2013
#11 [email protected]
This issue is also affecting us. This needs resolving urgently!
Dec 15, 2013
#12 [email protected]
when will this be fixed? IE11 is being widely pushed now with the win 8.1 free update
Dec 17, 2013
#13 [email protected]
Its not working in IE11 on Win 7 as well.
Jan 9, 2014
#14 [email protected]
Any fix? The same problem here, I have page for my client, and it must works fine, but still no any fix.
Jan 10, 2014
#15 [email protected]
Same question from my side. Is there a plan or a date when this issue might get fixed ?
Jan 19, 2014
#16 [email protected]
Same thing is happening to us as well.
Jan 22, 2014
#17 [email protected]
I'm running into the same problem. Is there a date for the fix?
Jan 22, 2014
#18 [email protected]
This is affecting us too. Is there an ETA for the fix?
Jan 22, 2014
#19 [email protected]
At the company I work for we have the same problem.
Since we have an Enterprise account I opened a ticket with them and here below is what they had to say.

While I would expect such an answer from a small start-up, it seems weird and troubling that a colossus the size of Google can't spare a single engineer to maintain released (and paid for, at least in our case) major/key products like Google Maps.
I do hope they get their act together and soon.


---------------------

The reason for the delay in response is that the Engineering team has been focusing on a project right now and has had very little time to focus on fixing bugs. Having said that, we recognize that the impact of this issue is becoming higher every day (already 51 people stared in on the issue tracker) so we have raised the priority of this issue report to P1 and asked the Eng team to follow up, and I will update you once we have a response. 

Unfortunately there does not appear to be any known workaround for this at the moment, but hopefully this issue will be fixed soon enough, so there will be no need to try to develop one. 

Jan 27, 2014
#20 adam.kuffel
I have added 
<meta http-equiv="X-UA-Compatible" content="IE=10" />
to the head of my page. This forces the IE11 to behave as an IE 10. 
It is just a workaround.
Jan 27, 2014
#21 [email protected]
And a terrible one at that. Is Google angry that IE has been getting more standards compliant in versions 9, 10, and 11... and thus want to force users into old document modes?

Okay it's probably not malicious, but I don't understand why this works on maps.google.com but not on anything built with the API.
Jan 27, 2014
#22 [email protected]
Thanks, that works fine!
To prevent undesired side-effects on older IE versions I would add some server-side code to only add (or change) that meta tag if the user agent is from IE 11 (contains "Trident/7.0; rv:11.0").
Some paranoid check cannot hurt.

Jan 28, 2014
#24 [email protected]
@adam.kuffel Thank you for the quick fix. I tried it out, but it did not work. It only "works" if I manually set the IE11 (Edge) with the console to IE10. Is there anything I can try or need to take care of to make this quick fix work?
Jan 30, 2014
#25 [email protected]
Update from enterprise support portal:

The fix for this issue has been implemented and is now code complete.

A new experimental version of the JavaScript API (3.16) will be rolled out soon and include this fix. Please let us know if you observe this issue using version 3.16.

For more details about the upcoming release, please see the "Retirement of the Google Maps Javascript API 3.13" announcement in the Support Portal.
Jan 30, 2014
#26 [email protected]
Nice, I just can't wait to switch our production sites over to an "experimental" version of Google Maps... (sorry for the sarcasm, but, WTF Google!)
Jan 30, 2014
#27 [email protected]
A small but important correction is required here.  The good news is that this fix will soon be published into the existing 3.15 experimental release.  This release is due to graduate to the Release version in the following weeks.
Feb 11, 2014
#28 [email protected]
Any news?
Feb 11, 2014
Project Member #29 [email protected]
Are you still seeing the issue on the experimental version of the API? If so, please provide a link to a demo.
Feb 13, 2014
#30 [email protected]
We cant use experimental version of api on production. We must use stable version.
Feb 13, 2014
Project Member #31 [email protected]
3.15 will become the release version next week.
Apr 1, 2014
#32 [email protected]
(No comment was entered for this change.)
Status: Fixed
Apr 2, 2014
#33 [email protected]
Thank you!
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