The Buying/Merchandising team consists of entrepreneurially minded individuals who build and execute tactical road maps for our rapidly growing businesses. By adhering to a formula of strategic analysis, idea generation, and creative presentation, we propel Wayfair forward as a key innovator in ecommerce. Buyers move with a sense of urgency and autonomy to manage category verticals and accompanying supplier portfolios, and exemplify style, creativity, and analytic ability. Merchandisers oversee the look and feel of products, understand and guide consumer behavior, and build customized, hand-curated landing pages to create a one-of-a-kind shopping experience.

The Analytics team collects, analyzes, and reports data to give the whole company insight into the big picture. Our goal is to empower everyone at Wayfair with timely, accurate, and actionable information. We love SQL and Python, work with the best massively-parallel-processing databases to speed analyses, and think critically to tackle complex challenges. Whether through Business Intelligence, Data Science, Operations Research, or Pricing, we have broad exposure to the workings of Wayfair and use our expertise in big data to facilitate business decisions. When other Wayfair teams need to know about customer, clickstream, product, financial, or other data, they count on Analytics.

From Furniture to Home Improvement, the Category Management team handles a wide range of responsibilities. We drive category growth by developing merchandising strategies and conducting in-depth operational analyses to build supplier relationships. We are results-driven, proactive, and enthusiastic leaders in spearheading the growth of Wayfair's core business.

As one of the largest in-house creative teams in Boston, Creative and UX creates innovative, visually striking designs that enhance and promote the Wayfair brand. Consisting of a multi-disciplinary group of art directors, visual designers, UX designers, video editors, photographers, stylists, and copywriters, we collaborate cross-functionally to develop inspired solutions that secure Wayfair's position as a leader in the home industry.

The Customer Service team is passionate about guaranteeing an exceptional experience for our shoppers. We work directly with customers to ensure that their questions are answered and their needs are met, and make Wayfair an easy and fun place to shop. We are energetic and enthusiastic problem solvers who enjoy building meaningful relationships with our customers.

The Engineering team consists of talented and insightful individuals with experience in IT operations and software engineering, and a passion for solving complex business problems through software innovation. Our broad product diversity and dynamic business model pushes the limits of software innovation in the retail industry.

The Finance team consists of detail-oriented, highly organized individuals who oversee the company's financial well-being while supporting operational and general business planning. We solve challenging accounting problems and provide financial analyses to determine key operational decisions within a growing and diversifying organization. We are dedicated to meeting new challenges head on at each milestone in Wayfair's development and can adapt to changes within a dynamic, fast-paced environment.

The General & Administrative function includes a variety of teams essential to the success of Wayfair, including administrative support, legal, facilities, and operational support teams.

The Marketing team is comprised of a bunch of quantitative and creative folks, all who get excited to try new and innovative ways to help our customers know and love Wayfair. We bring Wayfair to life for our customers, bringing more customers to Wayfair and keeping existing customers coming back. The group includes our Brand, Social Media, and PR teams who focus on upstream marketing activities to drive awareness, our Customer Acquisition team who works on multi-channel direct response marketing, and our Customer Loyalty team who ensures we communicate relevantly with existing customers. Our work spans every product category, five countries, and every customer segment. We are continually experimenting and improving to find the best way to communicate and deliver the best customer experience with Wayfair.

The Wayfair Media Solutions teams consist of individuals who are exceptionally versatile, acting as consultants, product developers, and marketers on a daily basis. We deliver unique and innovative media products that drive our partners' businesses, and work cross-functionally to kick-start and perfect new entrepreneurial ventures that keep Wayfair on the cutting edge of ecommerce.

The Operations group focuses on providing world-class order fulfillment and service with end-to-end order tracking and outstanding customer care. Consisting of CastleGate, Distribution, EU Operations, Logistics, Merchandising, Sales & Service, and Supplier Operations, we work with our suppliers, carriers, and internal departments to ship products fast and on-time, all while continuously improving the end experience for customers.

Operations Product Innovation, an internal consulting team, uses technology to make the business run more efficiently. By analyzing daily operations (Customer Service, Outbound Sales, Product Catalog Management, Fulfillment, and Warehousing), we find opportunities to improve the customer experience and reduce costs—while collaborating with Engineering to bring our solutions to life.

Product management teams are responsible for differentiating Wayfair from its competition across all aspects of e-commerce, from traffic acquisition to storefront to supply chain to financial reconciliation to customer service. Our product managers work closely with marketing, content, engineering, and design teams to conceive and implement solutions. We conceive ideas, harness ideas by collaborating with rest of the organization, write requirements, work with engineering and design to get the ideas implemented, monitor the performance of the ideas and optimize them. If you are a leader and bring a blend of technical, business and customer focus, we want to hear from you.

• Mobile Apps: We focus on iOS and Android phone and tablet usage across all Wayfair brands, both in the U.S. and internationally.
• Frequency: We focus on 90-day repurchase, and experiences that continue to inspire our shoppers to choose Wayfair.
• Find: We focus on high-intent shopping, including Search, as well as item verticals and compare tools.
• Trust and Conversion: We focus on the mid- and bottom-funnel customer experience driving conversion.
• H/C/M: We focus on mobile and desktop homepage and navigation experiences.
• International: We focus on transforming data into insights and strategy to achieve international business goals.
• B2B: We focus on Wayfair Business and Trade Services.

The Sales team consists of talented and energetic consultants who work directly with customers ranging from direct consumers, business owners, trade experts, and design professionals. We ensure that Wayfair is the go-to place for customers to find products that meet their diverse needs. We strive to build relationships with our customers in a fast-paced, commision-driven, and competitive environment.

The Talent Operations team provides support for every Wayfair team member, from recruitment and onboarding to learning/development and career management. We empower employees to achieve their goals and help the company build the talented team it needs to meet objectives. We are the group who makes sure the fun, hardworking, and innovative culture of Wayfair is constant in the lives of everyone who works here.

Our team consists of three strategic groups:

• Learning & Development: We encourage learning and serve as a resource for all employees by handling New Hire Orientation, onboarding, learning and development courses, performance reviews, and management training programs.
• Talent Acquisition: We partner closely with business leaders and hiring managers, and interview teams to identify, source, and obtain the best talent in the market. We are responsible for filling all open positions across the company, from university-level interns to experienced senior directors and VPs.
• Talent Management: We are responsible for supporting our employees, who are the biggest factors in Wayfair’s success. From benefits administration, to recognition and engagement programs, we make sure that all employees globally have the resources and support they need to be successful.