Posted on Jul 17, 2017 in unified communications
Enterprise businesses have been known to have complex needs when it comes to their business communications. But, thanks to the cloud and specifically unified communications as a service (UCaaS), enterprise businesses are able to take advantage of more efficient and cost-effective methods to integrate their communications and respective applications.
Here are...
Read MorePosted on Jun 26, 2017 in video conferencing
Many businesses have conference room systems in place that are just sitting idle, collecting dust. Whether it’s a result of the high cost to manage them, the pricey dedicated circuits they rely on, or the complexity of their use, these systems are rarely utilized.
However, now you can modernize your...
Read MorePosted on Jun 13, 2017 in Mobility
The mobile revolution is steadily gaining momentum, with the increased use of smartphones and other popular devices continuing to transform how we communicate and work. Working outside of the office has become more than just a convenience, but rather a powerful business strategy. Beyond the increase in productivity derived from the...
Read MorePosted on May 25, 2017 in technology trends
Advancements in technology are transforming workplace productivity across the globe. Today’s workforce is operating more efficiently, relying on more intelligent technologies to streamline everyday workflows. And, technology is not only improving physical work environments. It has extended workplaces to a boundless virtual environment, creating endless opportunities for business to take place anytime, anywhere, and with anyone.
... Read MorePosted on May 18, 2017 in Security
Security threats have never been greater and the recent global cyber attack is an unfortunate reminder of just that. According to the New York Times, the WannaCry ransomware attack reportedly affected 200,000 computers in 150 countries. By all accounts, the real ransom payments and the soft costs of being down...
Read MorePosted on May 01, 2017 in small business
Happy Small Business Week! Many may not realize that large impact that small businesses have on our economy and our job market. According to the U.S. Small Business Administration (SBA), there are 28 million small businesses in America, accounting for 54 percent of all U.S. sales. While we may not initially...
Read MorePosted on Apr 25, 2017 in cloud-based phone system
Happy National Telephone Day! As business phone experts, we recognize how much telephone communications has transformed throughout time. If you take a look at our Evolution of the Telephone post from last year, it’s really remarkable to see the progress.
Communication technology has been a key driver in how businesses...
Read MorePosted on Apr 17, 2017 in business communications
Let’s face it, the companies that have successfully mastered rapid growth over the last several years have adopted a scalable business model. Efficiency has proven to be essential to modern growth success, with the recipe for scalable growth featuring the perfect combination of simultaneous revenue growth with minimal cost increases.
... Read MorePosted on Mar 24, 2017 in cloud-based phone system
Our choices in the modern business world can really make or break our business. One of the biggest decisions businesses today are faced with is, whether or not to adopt the cloud. Here is some honest information about how moving to a cloud telephone system can transform your company and your...
Read MorePosted on Mar 09, 2017 in Map
Washington D.C. has the fastest internet in the United States—is anyone surprised?
We dug into Akamai’s State of the Internet Report to bring you some interesting numbers, and believe it or not, an 11.9 Mbps difference separates the nation’s fastest and slowest internet connections (D.C. and Idaho).
[Click...
Read MorePosted on Mar 09, 2017 in Cordless Phones
Mobility in the office or your work environment can be just as instrumental for productivity as mobility outside of the office. We see this all the time with simple electronics like a wireless mouse or keyboard. The same holds true for your communications, especially in businesses where employees are required to...
Read MorePosted on Feb 21, 2017 in cloud UC
The business communications industry is seeing some of the greatest changes of its time. The leading driver being the steady adoption of the cloud, specifically unified communications (UC) and the delivery of these services, better referred to as unified communication as a service (UCaaS).
As we see in every space, products have...
Read MorePosted on Jan 23, 2017 in awards
We are excited to announce that Broadview has been named a finalist in the Customer Service Department of the Year category in the 2017 Stevie Awards for Sales & Customer Service, the nation’s premier business awards program.
At Broadview, we know that customer service begins from within the organization. Our dedication to the customer experience is engrained in...
Read MorePosted on Jan 20, 2017 in tech awards
Broadview Networks is honored to receive the Best Cloud Strategy Award at the SMB TechFest Quarterly Conference 2017 Q1!
The SMB TechFest conference is comprised of the best vendors in the technology industry. This award was determined by the participants of the event, so we could not be more pleased to be recognized...
Read MorePosted on Jan 17, 2017 in business technology
In business, time is money, especially for those who are responsible for producing and increasing sales. Salespeople by nature, are on the go and often under tight deadlines. Therefore, empowering these individuals with technology that allows them to work as efficiently as possible is key.
Here are 7 technologies that will help...
Read MorePosted on Jan 04, 2017 in business communications
A recent report from the National Bureau of Economic Research found that the average worker would take an eight percent pay cut in order to work from home. For some, that number is as high as 21 percent. With today’s workforce growing increasingly flexible and mobile, innovative mobile technologies are...
Read MorePosted on Dec 19, 2016 in unified communications
The holiday season is in full swing, leaving some employees finding it difficult to stay focused on work whether in the office or traveling. To keep employees connected and productive through the holidays – and throughout the year – many businesses are turning to cloud-based solutions. Cloud-based services, including cloud unified...
Read MorePosted on Dec 12, 2016 in Customer Portal
As businesses in the modern age, we are always looking to provide our employees with the latest and greatest technology to make their jobs easier. Communications, after all, is the heart of every business, so nothing is more beneficial than empowering your team with the best communication tools available.
...
Read MorePosted on Dec 08, 2016 in awards
We are honored to announce that Broadview has received the 2016 CRN® Enterprise App Award for its MyOfficeSuite mobile application in the Editor’s Choice category from The Channel Company. The awards recognize outstanding achievement by developers of enterprise mobile apps.
The MyOfficeSuite iOS and Android apps provide administrators...
Read MorePosted on Dec 07, 2016 in Map
When you think about the largest company in each state, total revenue, sales, or maybe even number of employees probably come to mind. Those of us who aren’t Wall Street insiders rarely delve into the finer points of a company’s worth. Just give us the biggest dollar amount you can find...
Read MorePosted on Nov 17, 2016 in Security
Security is not something that should be taken lightly in business, but especially for any business that is handling confidential, medical or financial information. When you think about the amount of sensitive information that can be stored on various company systems— desk and softphones, voicemail, call recordings, chat and collaboration...
Read MorePosted on Nov 08, 2016 in
Broadview is proud to announce the release of exciting new upgrades to its award-winning HD video, audio and web conferencing solution, OfficeSuite HD Meeting®. These new and advanced capabilities are designed to further enhance employee productivity and collaboration for all users.
The new upgrades unveiled today are available to all...
Read MorePosted on Nov 04, 2016 in Security
Unfortunately, headlines like we saw this week where an organization’s phone system was hacked and received a bill for $181,000 in fraudulent long distance calls is all too common of an occurrence. No matter what type of business you have, it’s imperative that you take the proper steps to protect...
Read MorePosted on Oct 07, 2016 in awards
Information is free and plentiful in today’s online business community—how does one cut through the noise to find truly valuable resources? Broadview Networks has been helping readers identify the most helpful blogs in technology, business and entrepreneurship since 2013, and we are finally gearing...
Read MorePosted on Oct 03, 2016 in Customer Service
This week is Customer Service Week, which is an international celebration of the importance of customer service, originally established by the International Customer Service Association (ICSA). In 1992, the U.S. Congress proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first full week in October.
At Broadview, we recognize...
Read MorePosted on Sep 30, 2016 in disaster avoidance
The National Centers for Environmental Information reported that as of July 2016, there have been eight weather and climate disaster events with losses exceeding $1 billion each across the United States. Every September, known as National Preparedness Month, we are reminded of the toll natural disasters like hurricanes and wild...
Read MorePosted on Sep 07, 2016 in disaster avoidance
Natural disasters can strike at anytime and have become more frequent and severe in recent years as a result of climate change. Over the past 60 years, there have been over 2,000 major disasters declared in the United States.
September is recognized as National Preparedness Month and a great reminder...
Read MorePosted on Jul 20, 2016 in video conferencing
This summer, don’t let the rise in the temperature outside lead to a decline of productivity amongst employees. The nice weather of the summer can lead to lower attendance with distracted employees left in the office. So, how can employers be sure to keep their office productivity soaring this summer...
Read MorePosted on Jun 30, 2016 in business communications
We'd like to congratulate Broadview’s sales leaders Sharma Montgomery, Director of Total Solution Sales, and Julie Hartnett Russell and Tina Brown, Senior Total Solutions Managers, for being selected as finalists in the 2016 Women in Sales Award (WISA). The WISA awards, presented by Zars Media...
Posted on Jun 08, 2016 in business communications
According to the US Department of Labor, there are more than seven million businesses nationwide that employ approximately 135 million part-time and seasonal workers. In addition to increased staffing needs for retailers during the holiday season, the summer is...
Read MorePosted on May 23, 2016 in business communications
Remember last year’s map of the fastest growing companies in each state? We liked it so much that we decided to update it based on Inc. Magazine’s 2015 Inc. 5000 list. This...
Read MorePosted on May 18, 2016 in business technology
Millennials became the largest generation in the U.S. workforce in 2015. By 2025, they will account for more than 75 percent of the U.S. labor pool. The millennial workers bring immense value to a team, including...
Read MorePosted on May 11, 2016 in unified communications
We are excited to announce that Broadview’s MyOfficeSuite portal has been named a winner in the Favorite New Telecom Service category in the 2016 American Business Awards, the nation’s premier business awards program.
MyOfficeSuite is a revolutionary online portal that centralizes all of our customer’s communications...
Read MorePosted on May 03, 2016 in Uncategorized
Happy Small Business Week! National Small Business Week has been celebrated every year since 1963 and recognizes the key contributions of America’s entrepreneurs and small business owners. More than half of Americans either own or work for a small business, and they generate about two...
Read MorePosted on Apr 20, 2016 in unified communications
We are proud to announce that Broadview’s MyOfficeSuite portal has won TMC’s Unified Communications Product of the Year Award for the second consecutive year. MyOfficeSuite, launched in January of 2015, has since revolutionized the marketplace, setting new standards for unified communications (UC) portals.
MyOfficeSuite...
Read MorePosted on Apr 13, 2016 in hd meeting
Hiring top talent is critical to the growth and success of every organization. Each company has its own process. Even after your human resources department, or recruiting agency narrows down hundreds of applicants for each job...
Read MorePosted on Apr 06, 2016 in business communications
Since unified communications (UC) solutions are cloud-based, the actual brains behind the systems are in the backend online management platforms or, as most refer to them as, online portals. When it comes to your ability to remain agile, mobile and...
Read MorePosted on Mar 30, 2016 in Big Data
Over the last several years, the approach to data management has changed significantly. Corporations with large internal data centers requiring hundreds of servers are drastically reducing the amount of equipment needed due to innovations...
Read MorePosted on Mar 23, 2016 in business communications
In business, your call history can really tell you a great deal. Having insight into your entire company’s communications can be beneficial to improving various areas of your operations.
As managers, reviewing call activity gives visibility into employee performance...
Read MorePosted on Mar 16, 2016 in business technology
Luck is in the air, or is it? St. Patrick’s Day may be around the corner, but relying on luck in business can be...
Read MorePosted on Mar 09, 2016 in business communications
No matter what type of business or size business you have, the one aspect that you cannot afford to neglect is the communications you have with your customers. Businesses today are reaping the benefits of adopting one reliable solution for all of their communication...
Read MorePosted on Mar 02, 2016 in Advice and How To
Did you know that the number one reason that employees leave their jobs is because they don’t feel appreciated? As a boss, it’s not just your job to make sure that goals are being met and rules are being followed. It’s...
Read MorePosted on Feb 24, 2016 in business communications
Broadview is excited to announce that a new business intelligence tool is now available for our OfficeSuite® Phone customers through our award-winning customer portal, MyOfficeSuite.
We have further expanded the technology of our Call History feature to include more comprehensive reporting...
Read MorePosted on Dec 23, 2015 in hd meeting
At most companies, face-to-face meetings are preferred. But as technology gets more sophisticated, more and more people are working remotely, and that means video conference meetings are becoming increasingly popular. Even more nerve-wracking? The video conference...
Posted on Dec 21, 2015 in business technology
Can you believe it’s the end of the year already? Along with holiday parties, time off, potential snowfall, and spending time with family, one of the most exciting things about the end...
Posted on Dec 17, 2015 in business technology
Broadview is proud to announce our award-winning OfficeSuite® Phone system now seamlessly integrates with Microsoft Skype® for Business an industry-leading collaboration platform.
The new integration will enable Skype® for Business and Microsoft Lync® 2013 customers to seamlessly integrate...
Read MorePosted on Dec 14, 2015 in technology
With the holidays approaching, you’re probably crossing off the items on your holiday shopping list, ensuring that your friends and family are getting all that they hope for. But what about your office? It’s the season of giving, and it’s likely...
Posted on Dec 10, 2015 in employee gifts
Companies of all sizes give gifts to their employees around the holidays to show their appreciation. However, budget can sometimes be a challenge. Here are some great employee gift ideas...
Read MorePosted on Dec 07, 2015 in
Good customer service can go a long way, but since so many businesses are beginning to outsource their customer service departments, noteworthy customer service experiences are becoming less and less common. There’s something about a personal touch – about a company...
Posted on Dec 03, 2015 in hd meeting
The holidays are right around the corner and for many businesses, this can be an extremely busy time with increased call volumes, sales and varying staffing needs, availability and business hours.
Here are some of the key ways...
Read MorePosted on Nov 30, 2015 in Security
We all use computers for something in our lives, but for businesses that rely on them, National Computer Security Day is a great reminder to review the security measures you have in place. We’ve discussed in several posts how important...
Posted on Nov 19, 2015 in data center
Remember how cool it was when the floppy disk was invented? You could take your files anywhere you went. Back then, you probably weren’t thinking about what was next – it would have been hard to conceive...
Read MorePosted on Nov 16, 2015 in cloud technology
For entrepreneurs, thinking long-term is key to guaranteeing the health and future success of any growing business. Whether you’re just starting out on a new endeavor, or are looking to ramp up already-instituted processes, you’re...
Read MorePosted on Nov 10, 2015 in business communications
Internal chat apps have quickly become a must-have communication tool for businesses. If your business communications are still centered on email, or your team is using personal Skype, Google Hangouts or social media...
Read MorePosted on Nov 09, 2015 in Uncategorized
Trying to decide what email solution is best for you? Is your business growing, or do you want to have a more professional email tool, versus the generic free options out there?
Two of the most powerful email solutions available...
Read MorePosted on Nov 04, 2015 in business technology
It’s hard not to associate mobile apps with absolute distraction, since some of the most popular are social media apps like Instagram and games like Candy Crush. That being said, apps can and do...
Posted on Nov 02, 2015 in business technology
The email platform you select is one of the most important decisions you can make for your business. You and your team need efficient access to email, calendars, attachments, contacts, and more—no matter...
Read MorePosted on Oct 28, 2015 in business technology
Communications and collaboration are two of the most important aspects of any business. That being said, there are many email solutions available, but not all of them offer the reliability, security and functionality that your business demands.
Broadview’s...
Read MorePosted on Oct 22, 2015 in cloud technology
One of the arguments most frequently made for switching to the cloud is the fact that it is secure. And, while this is true, nothing is perfect. You’d always rather be safe than sorry. Especially for retailers...
Posted on Oct 19, 2015 in Uncategorized
At a recent Dreamforce conference, analyst Tad Travis stated his estimate that 40% of sales organizations would begin automating their sales operations with technology. In today’s landscape, we’re already close to that 40%.
Another interesting tidbit he released...
Read MorePosted on Oct 15, 2015 in unified communications
Broadview is proud to announce the launch of our new MyOfficeSuite™ desktop app. MyOfficeSuite™, our award-winning customer portal now offers customers the flexibility to utilize our free desktop app to manage their entire OfficeSuite® Phone system and collaborate with co-workers...
Read MorePosted on Oct 13, 2015 in Advice and How To
We’ve all been that customer who impatiently waits on hold for assistance, listening to the “Please hold, your call is valuable to us” message over and over again as the theoretically calming symphony music plays in...
Read MorePosted on Oct 08, 2015 in Industry News
The Bradley Angle House, based in Portland, Oregon has been serving those affected by domestic violence for over forty years by providing services of safety, education, empowerment and...
Read MorePosted on Oct 07, 2015 in video conferencing
Working for Home (WFH) or telecommuting is on the rise and here to stay. In honor of National Work from Home week, we thought we’d delve deeper into this increasingly more common workplace practice.
... Read MorePosted on Oct 05, 2015 in technology
Every week is customer service week at Broadview, but this week, we are especially proud to celebrate it with the rest of the country in honor of National Customer Service Week.
Customer service is the foundation of...
Read MorePosted on Oct 01, 2015 in voip
Let’s face it, the word “love” isn’t typically the first word you hear people use to describe their VoIP phone service, but with the advanced functionality that...
Read MorePosted on Sep 28, 2015 in Advice and How To
The culture of a business plays an intricate part in its success. Company culture has been defined as the personality of an organization from the employee perspective, and includes the company’s mission, expectations and work atmosphere. Company...
Read MorePosted on Sep 24, 2015 in business technology
There are lots of things that people employ to reduce screen time, whether it’s taking intermittent walks around the office while at work or committing to reading before bed rather than watching TV. Doing yoga, going camping in a reception deadzone...
Read MorePosted on Sep 22, 2015 in Mobility
Broadview just released an even more enhanced version of the MyOfficeSuite™ portal this week. The launch of MyOfficeSuite™ 2.0 includes advanced technology and features to further improve company-wide communications, visibility, control and mobile usage of the award-winning customer portal.
Company-wide ChatCompany-wide...
Read MorePosted on Sep 15, 2015 in Agents
Broadview announced today the release of its new, online portal, MyOfficeSuite Agent™, designed specifically for the agent channel. MyOfficeSuite Agent™ is a hosted, unified portal that enables agents with the ability to access and manage all of their...
Read MorePosted on Sep 14, 2015 in Uncategorized
In the modern world, a highly capable IT team is the lifeblood of your company. In all businesses, big or small, across all industries, having an IT team that is well-trained is crucial to keeping business afloat...
Read MorePosted on Sep 09, 2015 in
For a lot of companies, summer is definitely not the most productive time of the year. With at least one person out on vacation at a time, people taking three-day weekends and thinking about them all week long, and...
Read MorePosted on Sep 08, 2015 in technology trends
With the anniversary of one of our country’s most tragic recent events growing near, it’s a good opportunity to honor and remember those we lost. It’s also a good time to...
Read MorePosted on Sep 03, 2015 in Mobility
Broadview’s MyOfficeSuite™ portal has been awarded the 2015 People’s Choice Stevie® award for Favorite New Product by the American Business Awards, the nation’s premier business awards.
MyOfficeSuite™, released earlier this year, is a revolutionary customer portal that centralizes...
Read MorePosted on Aug 31, 2015 in disaster avoidance
September is National Preparedness Month, the perfect time to evaluate how prepared your business is for the unexpected. As we all know, disasters can strike at any time and...
Read MorePosted on Aug 27, 2015 in cloud technology
It wasn’t very long ago that those who lauded the cloud as the “Next Big Thing for Business” were ridiculed by those who were perfectly content with their current business technology. Whether you know it or not, those cloud-worshipers...
Read MorePosted on Aug 20, 2015 in business technology
Small businesses have the advantage of portraying a much larger image than ever before thanks to advances in technology. In the past, the number of employees, your budget and the number of locations were indicators of how large your business’s presence and...
Read MorePosted on Aug 12, 2015 in Map
You may have seen the Largest Companies by Revenue 2015 map we put together in June. Well we’re back with an updated version using the latest Market Cap data. Last year’s map and last month’s map created so much buzz and...
Read MorePosted on Aug 10, 2015 in Advice and How To
Lying on the beach, lounging on the porch, sitting by the pool – many of your favorite summer activities present the perfect opportunity to catch up on some summer reading. And if you’re interested in becoming smarter...
Read MorePosted on Aug 06, 2015 in business communications
Broadview’s 100 percent cloud-based unified communications system OfficeSuite® Phone recently won the 2015 Unified Communications TMC Lab’s Innovation Award. The TMC Labs Innovation Award recognizes products that have demonstrated innovation, unique features, and noteworthy developments toward improving communications technology. TMC...
Read MorePosted on Aug 03, 2015 in technology trends
With technology and devices enhancing our personal and professional lives, we’ve become so accustomed to the new always-on mentality, that it can be challenging for many to unplug, even on vacation.
The landscape and expectations of work have changed...
Read MorePosted on Jul 30, 2015 in Security
Common headlines these days are exposing the countless threats of Internet hackers. Businesses that utilize cloud-based phone systems operated via the web are often concerned with security and fraud protection.
... Read MorePosted on Jul 27, 2015 in awards
We are pleased to announce that Broadview’s MyOfficeSuite™ portal has been named a finalist in the Favorite New Telecom Service category in the 2015 People's Choice Stevie Awards program through the American Business Awards- the nation’s...
Read MorePosted on Jul 24, 2015 in Big Data
With today’s technology, there is a lot of data sources and, therefore, a lot of data. There is suddenly an urgent need to find the best way to govern ‘big data,’ which means that the methods we...
Read MorePosted on Jul 16, 2015 in Infographic
While infographics on sharing platforms are at max saturation, how many of them can we consider to have truly groundbreaking – or even reliable – content? When data visuals were born, they put information on display in a way we’d never seen before...
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