Atlanta, GA Chicago, IL Dallas, TX Denver, CO Houston, TX Los Angeles, CA Montreal, QC New York, NY Seattle, WA Tampa, FL Toronto, ON London
Dialing Rules
011 international prefix 00 international prefix E.164 / Direct Country Code USA/Canada 1, 001 or 10 digits
Call Termination
USA Rates
Premium Route: $0.01 (1¢) per minute Toll-Free Numbers Value Route: Free Toll-Free Numbers Premium Route: $0.0106 (1.06¢) per minute e411: $0.99 per call. Must be activated by customer in settings Route can be switched to premium by the customer in the Settings section of the customer portal. By default, new accounts are setup to use the value route.
Canada Rates
Value Route: Depends on Location, starting at $0.0052 (1/2¢) Premium route: $0.01 (1¢) per minute Route can be switched to premium by the customer in the Settings section of the customer portal. By default, new accounts are setup to use the value route. Rates for all Canada destinations are listed in the rate section
International Rates
List available in the rates section. Rate Update date: 2nd day of each month at 7:00PM EST. Rate update frequency: Rare. Sometimes we'll lower or raise the rate on some destinations if needed.
Billing Increments
USA and Canada: 6 seconds increment International: 6 seconds increment Mexico: 60 seconds initial / 60 seconds increment
Downloading Rates - Available formats
Excel Spreadsheet CSV File (Customizable) SQL File (Customizable) XML file XML API
Extras
Excel Spreadsheet CSV File (Customizable) SQL File (Customizable) XML file XML API
Call Origination (DID Numbers)
Domestic DID numbers availability
49 states of the USA 7 Provinces of Canada
Domestic DID per minute pricing
Monthly Fee: USA: $0.99 to $1.49 Canada: $0.99 to $1.99 Per minute inbound: $0.01 to $0.0149 One time setup fee: $0.50 (50¢) Billing Increment: 6 seconds Channels: High Channel-Capacity
Domestic DID flat monthly rate
Monthly Fee: USA: $4.95 to 6.95 Canada: $4.95 to $5.95 Per minute inbound: free, up to 3500 minutes monthly Channels: 2
Domestic DID numbers order delivery time
Listed as Available: Real time order processing for numbers listed Listed as Backorder: Usually 1-3 business days, up to 10 days for rural areas for backorder DIDs. There are some exceptions. Orders can take up to 30 days to complete in some cases.
Toll-Free DID numbers pricing
Monthly Fee: $0.99 Per minute inbound:
USA / $0.019 (1.9¢)
CANADA (On demand only, locked by default) / $0.08 (8¢) Billing Increment: 6 seconds Channels: 25 (Increase on request)
Toll-Free DID order delivery time
Real time order processing for numbers listed
International DID availability
Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Chile, Croatia, Cyprus, Czech Republic, Denmark, El Salvador, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom
International DID pricing
Pricing per country is available on the International DID's page
International DID order delivery time
30 to 120 minutes on business hours
International DID billing
Monthly Flat Rate Unlimited inbound calls Channels: 2 Setup fee paid when DID is ordered Monthly fee billed on the 1st of each monthU
Extras
e911/911 $1.50 per month CNAM Caller name Lookup - 0.8 cent per query Unlimited voicemail accounts
Port
Price per Canadian number ported to voip.ms: $10 Price per American number ported to voip.ms: Free for limited time Port completion time: 2-4 weeks
Support
By Email
Email: Support Voip.ms Attended: 7 days from 9am to 10pm EST
By Live Chat
Attended:
Monday to friday: from 9am to 10pm EST
Saturday: 9m to 5pm EST
Sunday: closed
By Phone
Attended:
Monday to friday: from 9am to 5pm EST
Saturday: closed
Sunday: closed
USA/Canada local DID numbers availability Check Pricing Real Time DID order Order backorder DIDs
Order Toll Free DIDs
Toll Free DID numbers availability Check Pricing Real Time DID order
International DIDs
International DID numbers availability Check Pricing Order DID
Manage DIDs
Change routing protocol Change device type Enable/Disable CNAM Change DID routing destination Modify Failover destination Change Dial Time
Voicemail
Create new mailbox Modify existing mailbox Delete mailbox
Create sub account
Create a new subaccount
Manage sub account
Listing of your subaccouts Delete a subaccount
Sub Accounts Report
Account usage per subaccount
Edit Information
Modify account information
Configuration Samples
Configuration samples for Asterisk, Trixbox, Sipura/Linksys ATAs, Voxalot and generic SIP devices
Call Detail Records
Date, Destination, Description, Duration, Rate, Total
Detailed Printable CDR
Date, Destination, Description, Caller ID, Duration, Rate, Total, in a printable format
CSV/XLS/SQL/XML CDR
Customizable CDR reports available in SQL Format, Excel, CSV and XML.
Graphical Usage Report
Top 10 destinations by minutes: Pie chart Top 10 destinations by calls: Pie chart Daily Spendings: Vertical Bars Calls / Minutes: Lines Daily Calls Status: Lines Call Status Total: Pie chart