Field Service News

Annick Perry @ByNoventum explains the increasing importance of #transparency, #diversity, #individualisation and #FreedomOfChoice as well as demand for meaning and connectedness for #Manufacturers http://fs-ne.ws/uWna30iLZyU pic.twitter.com/IOt2Zs3Ynj

2018 will focus on not the adoption of #AI but the implementation of it in real use cases - Manuel Grenacher @Coresystems http://fs-ne.ws/aRhT30iLZu6 pic.twitter.com/BwnvIdOxhE

Technology is undoubtedly playing a more dominant role in our industry, but there are certain maxim’s that hold true... once again we see the importance of adopting an #OutsideIn viewpoint when it comes to delivering high levels of #CustomerSatisfaction http://fs-ne.ws/XhAr30iLZnc pic.twitter.com/sKNPa5TJoX

The ubiquity of #mobile means giving real-time information to customers about the location, and the likely arrival time, of the #ServiceProfessional—increasing #ServiceSatisfaction - Paul Whitelam @ClickSoftware http://fs-ne.ws/XbTX30iLZhf pic.twitter.com/xpqIZrNSrC

Manuel Grenacher @Coresystems explains how #AI is set to automate the #FieldService technician’s workflow http://fs-ne.ws/Frwx30iM1qx pic.twitter.com/95ET48H9Gy

Using historical data about #ServiceDelivery and the outcomes of previous engagements enables organisations to build models that are increasingly precise explains Paul Whitelam @ClickSoftware http://fs-ne.ws/BHl630iM1mp pic.twitter.com/xEhsnbwI8i

Our research with @ServiceMax reveals 73% of #FieldService companies identify an ageing workforce as a major threat to their #ServiceOperations http://fs-ne.ws/bYOV30iM1hY pic.twitter.com/Rx4SaXM9Qc

#EuropeanCommission award @wirayasolutions €2M to develop #CustomerService focused #ArtificialIntelligence http://fs-ne.ws/PDwc30iM1dH pic.twitter.com/E8wJ56bwrI

Annick Perry @ByNoventum raises the issue of how an ageing society and the increasing importance of healthy living and lifestyle may impact #fieldservice http://fs-ne.ws/xbpe30iM19y pic.twitter.com/zgunx7Am2z

The #FieldService sector as a whole is moving into 2018 with a swagger, #ServiceDelivery is more important than ever before and ours is an industry that is now reaping the rewards for embracing emerging technologies http://fs-ne.ws/Ctcm30iM0X0 pic.twitter.com/xD7ch9bgW1

No longer constrained by infrastructure limitations #FieldService companies are positioned to now take full advantage of #MachineLearning #Mobility and #DataManagement writes Paul Whitelam @ClickSoftware http://fs-ne.ws/PELz30iM0Pd pic.twitter.com/zGj3PQIUs3

In part one of a series of webcast excerpts Kris Oldland and @KieranNotter @ServiceMax discuss both the challenges and opportunities of an ageing workforce within the #FieldService sector http://fs-ne.ws/OYvK30iM0JC pic.twitter.com/1LNw2oRvJK

Swedish firm @wirayasolutions who develop a #ManagedMobileCustomerActivation software, has been awarded €2 million in innovation grants by the #EuropeanCommission, for the development of #WirayaActivationIntelligence http://fs-ne.ws/ofSl30iM0yG pic.twitter.com/tBY11Xaro4

In an insightful articleAnnick Perry @ByNoventum highlights the increasing consciousness of #manufacturers when providing products and services to fulfil human development and at the same time take care of the natural system http://fs-ne.ws/qHEe30iM0rb pic.twitter.com/F58YlSoqVL

One industry that stands to greatly benefit from #AI is #CustomerService particularly #FieldService writes Manuel Grenacher @Coresystems http://fs-ne.ws/yNoW30iM0hU pic.twitter.com/t2cwriWzYf

Both Nick Frank @Si2Partners and Jan Van Veen @more_momentum raise the importance of understanding the customers wants needs and desires in the latest issue of #FieldService News http://fs-ne.ws/6JTR30iM0aT pic.twitter.com/0WPvc1RW8u

As more #FieldService organisations move to cloud-based solutions they have the ability to leverage massive elastic computing power to rapidly process mind-boggling amounts of data into #AutomatedScheduling decisions explains Paul Whitelam @ClickSoftware http://fs-ne.ws/FEdj30iM03Y pic.twitter.com/yYq8ZSM5pz

We begin a new series of excerpts from our latest webcast ft. @KieranNotter @ServiceMax exploring our research on the changing face of the #FieldService engineer http://fs-ne.ws/nZhU30iLZW3 pic.twitter.com/gX8qfHtXyf

#EuropeanCommission awards @wirayasolutions €2m to stimulate #ArtificialIntelligence innovation in Europe http://fs-ne.ws/55GE30iLZKS pic.twitter.com/uLuZh7uVsj

Annick Perry @ByNoventum explains the increasing importance of #transparency, #diversity, #individualisation and #FreedomOfChoice as well as demand for meaning and connectedness for #Manufacturers http://fs-ne.ws/uWna30iLZyU pic.twitter.com/Yt1KcwNdHr