Stories

Count Me In
July 2017

Many of the messages we receive are requests to change or remove information on the projects. However, some people want to add information to Wikipedia. One emailer was very keen to have an article created about themselves. They sent a message in five different major languages, to us, to the volunteer contributors of several different Wikipedias, and even to a handful of Wikimedia chapters. The email stated that they are an accomplished philosopher and scientist. If they meet the Notability requirements for an article, maybe one of the volunteer editors will create one.

Political Discussions
July 2017

In July, we received a message from a government communications office. The emailer was concerned that the English Wikipedia article about a high-level government official had become the site of a battle between opposing political sides. They had not edited the page, but sought advice on how to keep it neutral. We commended them for noting the Conflict of interest policy and not editing the page, and explained that they should feel free to engage with volunteer contributors on the article’s talk page, while disclosing their position and interest.

Room for Improvement
September 2017

A representative for an eccentric filmmaker repeatedly contacted volunteer editors, demanding changes be made to the filmmaker’s biography on English Wikipedia. They wanted to correct information about the filmmaker's name and national origin, claiming that the information currently on Wikipedia was stigmatizing. An experienced volunteer investigated the claim, and found that the information in the article was well-sourced. They suggested that the requester contact the news website cited to support the challenged information. In subsequent interviews reported in multiple news sources, the filmmaker provided additional information about their background, leading Wikipedia editors to modify the article.



Quantity over Quality
December 2017

In December, we received several emails from multiple email addresses under different names, all writing about the same few articles on English Wikipedia and English Wikivoyage. The sender claimed that the articles, and some maps contained in them, violated their copyright, and sent us links to another website as proof. When we looked into it, however, we found that their articles and maps were different from those on the projects. Even stranger, the sender’s articles acknowledged that they were adapted from Wikipedia. We encourage people to reuse content from the Wikimedia projects, but they should understand that the originals will remain a common resource for everyone.

Spoiler Alert
September 2017

Most DMCA notices we receive relate to photographs, although other types of information can of course be copyrighted. In September, a production company located in the Middle East emailed us to request the removal of written content on English Wikipedia that related to a television show. The information concerned an upcoming season of the show, and may have given away important events before the program aired. We evaluated the request, and investigated whether or not the information in question was copyrightable and covered by the DMCA. However, before we completed our review, the article was examined by volunteers, who chose to remove the information.

Fair to Share
September 2017

Volunteer contributors work hard to ensure that all content on the Wikimedia projects is appropriately licensed. However, we do receive a handful of legitimate DMCA notices. In September 2017, a photographer contacted us about a picture of a musician on Wikimedia Commons. We determined the request was valid, and removed the image. The following month, the same photographer contacted us again about a picture of an author on English Wikipedia. As the author was deceased and the photo cannot be easily replaced, the image bore a fair use tag. We agreed with this conclusion, and the picture remains on the projects.



Unreliable Source
May 2017

People who contact the Wikimedia Foundation or experienced project volunteers to request changes to the Wikimedia projects are encouraged to provide evidence or cite reliable sources to support their views. In one recent case, a European performer asked that their birth date be changed in an article on French Wikipedia. However, there were two problems with the identification they provided as evidence: it was a primary and not a secondary source, and it appeared to be fake. In a later email, the requester indicated that it was actually a movie or television prop. The original information and sources remain in the article.

Jury Trial
February and March 2017

We received two requests from lawyers representing clients awaiting trial, asking that we remove information from English Wikipedia that could allegedly impact the outcome of the cases. We explained that the user community would be unlikely to remove well-sourced information, but that they could discuss their concerns with experienced volunteers. Jury integrity is a serious issue, and countries balance the rights of the accused and the free expression rights of the public differently. We believe that the public’s right to access accurate information need not be so restricted. If a court is concerned about information available to jurors, a better remedy is careful instruction or sequestration.

For Official Use
May 2017

A photographer contacted us about removing from Wikimedia Commons a photograph of Donald Trump. They claimed the photograph was licensed only for the presidential transition team and U.S. government to use. However, the photo has been adopted by the White House for several official uses, and the whitehouse.gov copyright policy places the photo under a Creative Commons license. Due to the confusion about the copyright status of the photograph, experienced Commons volunteers decided to remove the image for now. We encourage governments everywhere to make official portraits and documents freely available to the public, and to be clear about their licensing policies.



A Dark Matter
March 2017

A photographer submitted a DMCA notice for a photo of an astronomical phenomenon that was used to illustrate an article on English Wikiversity. They also demanded that we pay them a fine, which they argued was required by the laws of their country. We examined their claims, evaluating the photo’s appearance on Wikiversity and the project’s content and fair use policies. After some research and consideration, we decided to grant the DMCA. However, we refused to acquiesce to their erroneous demands for money.

Deletion Discussion
February 2017

The Wikimedia community works hard to ensure that all material on the projects is properly licensed. In February, a photographer sent us a DMCA notice requesting the removal of a photo they claimed had been taken from their website. It turned out that the photo was already at the center of an ongoing deletion discussion. We notified them of the discussion, and let them know they could submit a complete DMCA if they wished. But just a few days later, the community decided to delete that photo and a few others that failed to comply with Wikimedia Commons’ licensing policy.

Missing Piece
March 2017

DMCA notices must include certain information. When we receive a notice that is lacking, we ask the requester to provide the missing details. In March, we got a partial DMCA notice from someone who claimed that a picture on Wikimedia Commons had previously appeared on their website. We asked them for the missing information. They replied, but still omitted something important: evidence to demonstrate that they held copyright in the photo. We explained that once they had provided this, we could evaluate their DMCA. They did not respond, and the photo remains on the projects.



Disputed Territory
October and November 2016

The Wikimedia projects exist to provide everyone with free knowledge. Sometimes, people disagree about whether certain information should be available. In October and November, we received two separate emails complaining about the existence of an English Wikipedia article on a historically disputed region. The article adheres to Wikipedia’s rules of neutrality and accuracy, and covers an important historical subject. These emailers are welcome to discuss potential changes on the article talk page. We support the community’s prerogative to present neutral, accurate information about sometimes controversial topics on the projects.

Dial W for Wiki
September 2016

Most people contact us by email to ask for changes to project content, but we occasionally get phone calls, too. In September, someone left a lengthy voicemail, sharing a complicated tale about political corruption and violence in small-town North America. It seems that they wanted us to update the English Wikipedia article about a specific city and county to include some of the information in the story. Of course, we don’t update the projects, but if they have reliable and neutral sources, they are welcome to edit the page themselves or contact the volunteer editors.

Trademark Tag
July 2016

A major North American transit authority emailed us in July, requesting that we remove their logo from Wikimedia Commons because it was trademarked. We explained that this does not violate trademark law; it is not a commercial use, and there is no chance of confusing viewers. This is an example of nominative fair use, as the image is used to illustrate Wikipedia articles about the authority. However, we offered to forward their concerns to experienced Commons volunteers, who chose to to put a note on the page mentioning that the image is trademarked.



License to Share
August 2016

Most content on the Wikimedia projects is within the public domain or freely licensed, often under a Creative Commons license. We encourage everyone to read and understand these licenses before contributing. A photographer sent us a DMCA notice in August. They had uploaded their work to Dutch Wikipedia under a Creative Commons Attribution-ShareAlike license, but became concerned when the images were reused elsewhere. We explained that the license’s terms encourage reuse, as long as the attribution and ShareAlike rules are followed. They understood, and we hope they continue to contribute to the projects.

Grave Questions
October 2016

Whenever we receive a DMCA, we investigate the content and carefully evaluate the copyright claim. In October, an artist submitted a DMCA notice for a photo on Wikimedia Commons. The photo showed a tombstone, which bore an allegedly copyrighted art design. Since the cemetery was quite old, we wanted to ensure that it was an original design, and not merely a similar pattern from over 100 years ago, which would now be in the public domain. After an interesting research detour through the world of 19th-century cemeteries and traditional memorial art, we granted the DMCA.

The Missing Link
October 2016

We received an incomplete DMCA notice in October, claiming that a picture on English Wikipedia was a still image from a copyrighted film. The photo itself purported to show a famous cryptid (appropriately, we received the message on Halloween). We asked the requester to resubmit the notice with all the information required under the DMCA. They did not do so, and the photo remains on the projects. As for the creature, we’re not sure if it’s been spotted again—but if it is, we’re sure you’ll be able to read about it on Wikipedia.



By Any Other Name
April 2016

Sometimes, public figures are upset that Wikipedia articles contain the most basic information: for example, their name. An author with a pen name; a famous comedian who performs pseudonymously; and a musical group that uses stage names—all contacted us earlier this year to have their names removed from Wikipedia articles. Decisions about what well-sourced information should be on the projects belong to the Wikimedia communities. We directed them to the editors of Galician, English, and French Wikipedia, who can evaluate the sources provided for these names and determine whether or not to remove them.

Dictating Content
April 2016

We occasionally receive requests from governments to remove content that those governments may find offensive—even content that is perfectly legal elsewhere. In April, we received an email from the Information and Communication Technologies Authority of the Turkish government, claiming that the Turkish Wikipedia article on Müşfik diktatörlük (benevolent dictatorship) violated Turkish law. We rejected the request, and offered to pass the message on to Turkish Wikipedia volunteers. The projects belong to the contributors, readers, and other members of the Wikimedia communities, and we believe that where possible they should decide what content belongs on the projects.

Happy Hour
June 2016

Occasionally, businesses will claim that Wikipedia articles about their products are unlawful—or, in this case, “illicit”. This happened in June, when an alcoholic beverage organization emailed us, arguing that an international treaty restricted English Wikipedia editors from referring to the organization’s region-specific alcoholic beverage by a generic name. We rejected the request and informed the organization that neither trademark law nor international treaties prevent Wikimedia communities from discussing that product or similar products. We also informed them that they were welcome to work with the volunteers to discuss the proper labeling of their favored drink.



Feel the Bern
January 2016

In January, we received a DMCA from the campaign of Bernie Sanders, a U.S. presidential primary candidate. They asked us to remove campaign logos from Wikimedia Commons. We cautioned them that the notice would be posted to Lumen, which could trigger a Streisand effect. They refused to withdraw the DMCA, so we removed the logos. The next day, Ars Technica wrote about the takedown, and we received a counter-notice from a Wikimedia user. We spoke with the Sanders campaign about the counter-notice, and were happy to hear they had decided to rescind their DMCA. The logos have been restored.

DMCA Poster Child
February 2016

It’s not unusual to see movie posters or billboards long before a film is released, or for an upcoming movie to have a Wikipedia article written about it. Before a recent action movie hit theatres, Russian Wikipedia editors created an article about it, which included an image of one of the film’s posters. The studio behind the film contacted us in February with a DMCA notice requesting that the poster be removed from the site. However, we analyzed the request and refused it. The poster had been widely distributed to promote the movie, and it was fair use for editors to feature its image in an article informing readers about the film.

Reuse Ruse
June 2016

We encourage the public to reuse Wikimedia content under our many free licenses. However, we ask that reusers respect those licenses and refrain from claiming copyright ownership of that content. This is what happened in June, when we received a DMCA notice from an Asian newspaper claiming that English Wikipedia had copied content from one of its articles. When we investigated, it turned out to be the opposite: the newspaper had copied the content from Wikipedia. We rejected the DMCA and provided a link to one of the community’s many guides on properly reusing Wikipedia content.



Dance Off
November 2015

It’s not uncommon for bands to break up or change members. It is uncommon for previous band members to contact us about what other members are writing on Wikipedia. We received an email from purported former members of a dance group, seeking to control the English Wikipedia article about the group. They argued that edits made by other members infringed their trademark. We explained that writing an article about a notable topic is not infringement, and suggested that they work with the Wikipedia editor community if they’d like to improve the article.

Copywrong
October 2015

Owning a copy of a photograph is not the same thing as owning the copyright to that photograph. This is an important principle of copyright law. We received a handful of requests to remove photos from the projects in which the requesting parties argued that because they owned a photo, they owned the copyright. For example, one request concerned a photo of an American author. Since that picture is in the public domain, it could be freely posted. We explained this to the requester, and the image remains on the Wikimedia projects.

Hello, My Name Is…
October 2015

An online rights agent representing an international pop star contacted us regarding the Romanian Wikipedia article about their client. They claimed that a reporter had published inaccurate information about the musician’s birth name, which had made its way into reputable secondary sources, and eventually onto Wikipedia. The agent asked us to change the article directly. We told them that the Foundation does not write or edit the projects, and explained they could provide our volunteer editors with reliable sources that included the correct name.



Precautionary Principle
October 2015

Wikimedia editors work hard to ensure that media is uploaded to the projects under the appropriate license, even going beyond the requirements of copyright law in some cases. Due to their efforts, we receive relatively few DMCA notices, and we carefully evaluate the notices we do get. When we received a DMCA from a design group concerning a photo of one of their products on Wikimedia Commons, we denied it, because the request didn’t meet the law’s stringent standards. However, the community had concerns about the license, and decided on its own to remove the photo.

Let It Go
December 2015

Sometimes a requester won’t take no for an answer, even when the law isn’t on their side. Last year, we received an email from a public relations firm that wanted us to remove an image of a rapper on Wikimedia Commons. Not terribly unusual—except that in September 2014, we had already explained to the same requester that the photo was properly licensed (see the story “No Take Backsies”, which originally appeared in our January 2015 Transparency Report). We denied this second request on the same grounds.

Bedtime Story
December 2015

Thanks to the diligence of the Wikimedia community, the Wikimedia Foundation receives a relatively small number of DMCA takedown notices. Most of these notices tend to concern photographs; however, on occasion, some allege that copyrighted text has appeared on the projects. We received a DMCA notice from a publishing company stating that text from one of its classic children’s books—the complete text of the book, in fact—had been posted on English Wikipedia. When we confirmed that the entire book had been improperly copied onto the projects, we removed the copyrighted text.



The Right Way
March and April 2015

We carefully evaluate every DMCA notice we receive, but the job is easier when the requester provides all of the necessary information. Recently, we complied with two DMCA notices from a stock photo agency. One concerned a photo of a red fox, the other a Nepalese mountain. They also requested a third photo be removed, but as is often the case, the community noticed the improper copyright permissions and proactively removed it before we got the chance to. In each case, the agency had followed the template for DMCA requests, facilitating our review and consequently the removal of their content.

Home-Made Barnstar
March 2015

The Wikimedia community is large and diverse, but has many things in common: for example, who doesn’t like getting a barnstar to recognize their good work on the Projects? Unfortunately, we recently received a DMCA request about one of the many barnstar images available across Wikimedia projects. Someone had uploaded a unique 'Home-Made Barnstar' from an arts and crafts site without permission to use the star. We evaluated the request, and removed the image. Don’t worry, though: you can still get a homemade barnstar. There are freely licensed barnstars, like this one, just waiting to be discovered and awarded.

Mistaken Identity
January, March, and May 2015

Sometimes, we get takedown requests for websites that we do not operate. In most cases, we explain to the requester that they’ve contacted the wrong party, and don’t hear from them again. But recently, a company sent us three separate DMCA requests, asking that we remove certain allegedly proprietary content from our sites. The problem? Wikimedia is not associated with any of the sites in question. The company apparently thought that all sites that include the word 'wiki' in the URL or use MediaWiki software are Wikimedia projects. We explained that isn't the case, but they continued to send us DMCA notices.



Copyrighting Facts
May 2015

A user contacted us to express concern about an English Wikipedia article on a famous work of art. They wanted to remove a single sentence, on the grounds that the sentence infringed their claimed copyright in a theory they had published some years ago. We explained to them that it is impossible to copyright an idea or a short statement of fact. They could copyright their article, but not the theories contained within. If the community thought the idea was interesting or notable and complied with Wikipedia’s policies, it was free to include it in the article.

Citation Needed
January 2015

A self-identified religious group wrote us, requesting that we remove multiple English Wikipedia articles. As support for their request, they cited a self-publication declaring that the founder of their tradition is the ruler of the universe. We explained that the Wikimedia Foundation does not edit or curate content on Wikipedia, and that if they were concerned about inaccuracies, they could consult Wikipedia's experienced volunteer editors. We also directed them to Wikipedia’s policy on verifiability and guide to identifying reliable sources, so that they could better understand the standards applied to Wikipedia articles and permissible sources to cite in those articles.

Political Points
March 2015

A lawyer reached out to us on behalf of a lesser-known North American political party that was unhappy with edits to English Wikipedia articles about the party and one of its leaders. Her clients apparently wanted previous, more promotional versions of the articles restored in place of the later versions. To better engage in discussions with the community, we encouraged them to familiarize themselves with Wikipedia's recommendations on style and tone and the policy restricting use of promotional language. We also advised that one of the best ways to resolve their concerns is to engage with the community directly.



Grounds for Removal
July 2014

A nutritional supplement company requested the removal of all references to the term “coffee berries” from the English Wikipedia article on coffee, claiming both inaccuracy and infringement of their trademark, COFFEEBERRY®. We responded that the community of editors felt that “coffee berry” was an acceptable term to refer to the fruit of the coffee plant. We also explained that trademarking a pre-existing word cannot prevent others from using the word for its original meaning. Trademark rights simply don’t give companies total control over everyday words.

Unredacted
August 2014

When a blogger included a photo of his visa to visit Burma/Myanmar on his website, he had scrubbed his personal details from the image. He never expected the same picture to show up on English Wikipedia in an article about the country's visa policy -- with the redactions removed and his information exposed. He wrote to us, asking to remove the photo. Given the nature of the information and the circumstances of how it was exposed, we took the image down.

A Murky Future
October 2014

A law firm representing an astrologer asked that we remove a French Wikipedia article that chronicled her history of allegedly false predictions. Unusually, they cited Wikipedia’s own policy on biographies of living persons as a source of the article’s problems. We explained that the Wikimedia Foundation does not write or edit Wikipedia articles. We asked that they engage with the French Wikipedia community of volunteer editors and follow Wikipedia policies to address any issues of alleged inaccuracies with the community.



Doubling Down on DMCA
December 2014

Takedown notices play an important role in guarding against copyright infringement. However, there must be transparency surrounding the use of takedown notices, which is why we post the notices we receive on a dedicated page and report them to Chilling Effects. In a totally absurd twist, we received a DMCA takedown notice to remove a previously filed DMCA takedown notice from the same individual. The sender also claimed that the second DMCA notice itself was subject to copyright and could not be posted. We declined the request and posted it as we would any other DMCA takedown notice.

No Take Backsies
September 2014

A public relations company demanded that we remove an image of a rapper. However, the photo had been freely licensed under Wikimedia Commons policy apparently by the artist and claimed holder of the copyright. Therefore, we declined to remove it. The PR company initially alleged that the portrayed musician was someone different from the rapper. They later appeared to suggest that the rapper had never intended to give his permission. As the story seemed to change, the community examined, and then re-examined, the original permission. In the end the community found that the image should be kept.

A Common(s) Mistake
July 2014

When a photographer uploaded his photograph to Flickr, he knew that he was making it available for public view, but he didn’t intend for anyone to be able to copy it, and he didn’t license it for reuse. When he found it on Wikimedia Commons, he sent us a DMCA takedown notice letting us know that it had been uploaded to Commons without his permission. After investigating, we determined that he really did own the image and had not licensed it for reuse on Flickr or elsewhere. We therefore removed the image.



A Deadly Threat

The community shares threats with the Foundation when they find them. When an anonymous poster made an alleged bomb threat, we found that the edit was made from an IP address that was near the apparent threat location. As permitted by our Privacy Policy, we alerted local police, passing on the IP address and details we had about the threat. The police informed us they had located and arrested the person in question, who allegedly had weapons available and reportedly confessed.

Revealing Presidential Threats

On rare occasions we discover threats against public figures. This is uncommon, but something that happens on large websites. An individual had made specific, graphic threats against then-President Barack Obama. This is contrary to our policies, and against U.S. law. In cases of potential serious harm to a person, our Privacy Policy allows us to disclose relevant information. We immediately took action, reporting the user’s IP address, user agent information, and email address to the United States Secret Service.

Dealing with Suicide

Authorities advise contacting emergency services when a loved one threatens suicide. When someone shared what appeared to be a credible intent to commit suicide, we notified their local police department. The person was able to get medical help, and later let us know they were okay. If you are considering suicide, please seek out a mental health professional immediately. You can also contact emergency services; visit an emergency room or psychiatric walk-in clinic; or call a suicide prevention hotline.



Unreliable Source
March 2013

A French intelligence agency summoned a Wikipedia user to its offices, and threatened him with severe criminal penalties if he did not use his administrative rights to delete information about a military base from French Wikipedia that the agency deemed classified. The supposedly classified information was actually publicly available because the military had provided interviews and a tour of the base to local reporters. We defended the user involved and fought to keep the content up on Wikipedia. Read more...

Monkey Selfie
January 2014

A photographer left his camera unattended in a national park in North Sulawesi, Indonesia. A female crested black macaque monkey got ahold of the camera and took a series of pictures, including some self-portraits. The pictures were featured in an online newspaper article and eventually posted to Commons. We received a takedown request from the photographer, claiming that he owned the copyright to the photographs. We didn't agree, so we denied the request.

Aboriginal Language
July 2012

A Tasmanian aboriginal language center demanded the removal of the English Wikipedia article on 'palawa kani', claiming copyright over the entirety of the language. We refused to remove the article because copyright law simply cannot be used to stop people from using an entire language or to prevent general discussion about the language. Such a broad claim would have chilled free speech and negatively impacted research, education, and public discourse—activities that Wikimedia serves to promote.



Babe Ruth's Called Shot
March 2014

A film shot by Matt Kandle at the 1932 World Series provides evidence of Babe Ruth's famous “called shot,” in which he gestured to center field before hitting a home run to the same location. The copyright owner sent us a DMCA takedown request regarding a still image from the film used on English Wikipedia. We declined to remove the image on the basis of fair use, citing its extraordinary value in illustrating the famous moment and the educational purpose it serves.

Obama & Mandela Meet
December 2013

We received a takedown notice for a photo on Commons of then-Senator Barack Obama’s first meeting with Nelson Mandela. Because the photographer David Katz was a federal employee at the time, the photo was believed to be in the public domain. Katz argued the photo was not taken as part of his “official duties” and thus not in the public domain. After an exhaustive factual investigation, we could not find sufficient evidence that photography was one of Katz’s official duties and therefore removed the image. Read more...

The Classics
November 2013

A publishing company sent us a takedown request concerning four famous works on Wikisource: French translations of Jane Austen's Pride and Prejudice and Persuasion, a French translation of Arthur Conan Doyle's The Adventures of Sherlock Holmes, and Jean de la Fontaine’s Fables. We immediately noticed the peculiarity with the request: all four original works (and likely their French translations as well) were old enough to have fallen into the public domain. When we alerted the company to this point, it rescinded the takedown notice.