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OVO Energy
@
OVOEnergy
Bristol, UK
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It's time to power your life differently. Need help? Tweet us or try the OVO forum: forum.ovoenergy.com
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42,566
推文
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4,891
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26,022
跟隨者
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OVO Energy
@OVOEnergy
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2 小時 |
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Hi Shauna, you shouldn't need to do anything. It won't affect your bills at all, we generate your bills based on the readings collected from your smart meters and the unit rates on your tariff on your account - we don't use information from the IHD. ^Nancy
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OVO Energy
@OVOEnergy
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2 小時 |
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Hi Walton, if you drop us a DM we can provide you with an email address to send your 90 second video. ^Nancy
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OVO Energy
@OVOEnergy
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3 小時 |
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Hi Shauna, this sounds like a known issue with some S2 meters and their IHD display units. If this is the case, it should be fixed very shortly with a software update we're rolling out. If I'm way off the mark or you don't have an S2 meter, drop us a DM. ^Nancy
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OVO Energy
@OVOEnergy
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4 小時 |
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Hi Mike, we can take a look into this for you. Please send us a DM with your account number, full name, DoB and the amount you'd like to change it to. ^Nancy
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OVO Energy
@OVOEnergy
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4 小時 |
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That's odd, Alice. Can you send us a DM with your account number, full name and DoB so we can look into this further? ^Nancy
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| OVO Energy 已轉推 | ||
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Tour of Britain 🇬🇧
@TourofBritain
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5 小時 |
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#MondayMotivation
Congratulations to @SwiftProCycling and @OfficialWIGGINS on qualifying for this year's @OVOEnergy Tour of Britain 🇬🇧!
They'll join @canyondhbbloor and @MadisonGenesis in representing the domestic racing scene in September's event 🙌
#OVOToB pic.twitter.com/XYXg1k7u0V
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OVO Energy
@OVOEnergy
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4 小時 |
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We can look into this for you, Matt. Please send us a DM with your account number (or address and postcode), full name and DoB. ^Nancy
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OVO Energy
@OVOEnergy
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5 小時 |
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What seems to be the issue you're encountering, Tobie? If you're getting an error message, can you DM it to us? We've not had any widespread reports of this page not working. ^Nancy
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OVO Energy
@OVOEnergy
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5 小時 |
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@alicef256 Hi Alice, sounds like there's a budget set on it. You can find out how to change this here: bit.ly/2NWiCOw. ^Nancy
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OVO Energy
@OVOEnergy
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23 小時 |
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I'm trying to help, Claire, if you'd like me to look into this, please confirm the details as advised. ^Amy
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OVO Energy
@OVOEnergy
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7月28日 |
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This isn't good to hear, Claire, please DM me, confirming your full name, DoB and full address, I'll take a look into what is causing the hold up. ^Amy
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OVO Energy
@OVOEnergy
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7月28日 |
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This doesn't sound right, Rafal, if you could please pop me a DM confirming your full name, DoB and full address, I'll check this over for you. ^Amy
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OVO Energy
@OVOEnergy
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7月28日 |
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@matthewdaly2 I think you may be referring to your In Home Display (IHD) unit, the handheld device that shows your usage. We'd normally advise using your online account if the IHD isn't in good communication with the meter, because the online account will be accurate. ^Amy
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OVO Energy
@OVOEnergy
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7月27日 |
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This doesn't sound right at all, Carol, please DM us confirming your full name, DoB and full address, I'll take a look into this. ^Amy
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OVO Energy
@OVOEnergy
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7月27日 |
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Ah in that case you'll contact our team, Becky, you can reach them on: 0330 303 5063 Our opening hours are 8am-6pm Monday to Friday, they'll get you all set up. ^Amy
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OVO Energy
@OVOEnergy
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7月27日 |
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Hey Becky, you'll need your email address or customer ID to log into your MyOVO account. You can log in here:my.ovoenergy.com/login. Hope this helps. ^Amy
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OVO Energy
@OVOEnergy
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7月27日 |
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Not that I'm aware of, Jo, pop me a DM confirming your full name, DoB and full address, I'll take a look into this. ^Amy
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OVO Energy
@OVOEnergy
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7月27日 |
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Hey @takeitev we're all good! How are you guys! 😊
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OVO Energy
@OVOEnergy
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7月27日 |
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That's odd, Jenny, please pop me a DM confirming your full name, DoB and full address, I'll take a look into this. ^Amy
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OVO Energy
@OVOEnergy
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7月27日 |
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I'm really sorry to hear this, please send us a DM confirming your full name, DoB and full address, I'll do my best to help here. ^Amy
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