PLANS
Find a solution that fits
Shippable Continuous Delivery platform is available both as a hosted service and a server product.
Hosted
Server
Support
Free
Premium
FAQ
What is included in the free plan?
Shippable is a freemium service and most features are available to all free users. You can run 1 build at a time and you get unlimited builds for open source projects. Private projects are limited to 150 builds a calendar month. Free plans also restrict API access and the ability to run builds on your own infrastructure. All these limits are removed for paid plans.
Why do I need a paid plan?
Free plans are limited to run 1 build at a time. If you need to run things in parallel, then you need to buy additional build minions. If you are building private projects, free plans have a limit of 150 builds per calendar month. With any paid plan, you get unlimited builds for even private projects. Plus, you get unlimited access to our REST API and the ability to run builds on your own infrastructure (BYON).
How do you count builds?
A build is a single job that is executed. If you run matrix builds, each unit of the matrix will be counted as 1 build. For e.g. if you have a CI job with 5 matrix jobs, you get 30 individual runs every month. If you run just 1 job per run, you get 150 runs a month. If you are using CD pipelines with a private sync repository, then all pipeline jobs are counted against your private build limit.
What are build minions?
Build minions are the containers that run your builds. The number of parallel you can run depends on the number of minions in your plan since one minion can run one build at a time. If you find that your builds are queued an waiting for minions, it's time to upgrade your plan!
Small teams
Growing teams
Contact Sales
FAQ
How is Shippable Server licensed?
Shippable Server lcenses are sold on a yearly subscription basis, so you will need to renew your license yearly in order to keep using Shippable Server. Our commercial license entitles you to:
- Deploy a single instance of Shippable Server in a production environment accessible by the number of users licensed
- Shippable Server use for the duration of the license term
- Software maintenance for the duration of the license term — including all updates and online support
What happens after my first year Shippable Server license expires?
Licenses are sold on a yearly subscription basis, so you will need to renew your license yearly in order to keep using Shippable Server. All server licenses include software maintenance – access to new software releases/enhancements, critical bug fixes, and security patches. Standard support tier is also included.
If you choose not to renew your license, you should stop using Shippable Server as soon as your current license expires.
What is software maintenance?
Software maintenance gives you the following benefits:
- Security patches
- Critical bug fixes
- New features & enhancements
- Standard support tier for technical troubleshooting
- Developer license keys (lets you test the upgrades before committing!)
- Potential to enroll to Beta Programs
Software maintenance is included in your yearly Shippable Server subscription and is not sold separately.
How can I get further information?
Contact our sales team or submit the Contact form above to get more information.
Support Model*
| Basic | Standard | Premium | ||
|---|---|---|---|---|
| Support Channel | Github Repo | Support portal | Support portal | |
| Coverage (Business hours) |
M-F 10AM-5PM PST, 9PM-5AM PST 24/7 for Sev 1 issues |
M-F 10AM-5PM PST, 9PM-5AM PST 24/7 for Sev 1 issues |
M-F 10AM-5PM PST, 9PM-5AM PST 24/7 for Sev 1 issues |
|
| Number of issues | Unlimited | Unlimited | Unlimited | |
| Issue severity | Initial/Ongoing responses** | Initial/Ongoing responses** | Initial Response** | Ongoing Response** |
| Sev 1 | 4 bh | 1 h | 1 h | 1 h or as agreed |
| Sev 2 | 2 bd | 8 bh | 4 bh | 4 h or as agreed |
| Sev 3 | 3 bd | 1 bd | 8 bh | 8 bh or as agreed |
| Sev 4 | 5 bd | 2 bd | 1 bd | 1 bd or as agreed |
* Please note that the support SLA is for bugs only, not feature requests.
** h: hours, bh: business hours, bd: business days
FAQ
What level of support is included with my plan?
Your tier of support depends on your plan and upgrades. Basic support is included with all Free Hosted plans.
Standard supportis included with all Server plans and for Paid Hosted subscriptions with more than 5 minions.
Premium supportis available for purchase as an addon to any Hosted or Server plans.
For Premium support pricing, contact our Sales team.
What is the advantage of buying Premium support?
All customers with Premium support have a personal account manager who acts as their champion with the Shippable team. The account manager will make sure we meet the tighter SLA requirements of Premium support and escalate your bug reports and feature requests with the right team. Customers with Premium support also get priority access to our engineers for help with config issues/questions you might run into.
