SysAid

@sysaid

SysAid is an all-in-one IT service management tool that integrates all essentials directly into ONE service desk and asset management platform.

SysAid.com
Liittynyt toukokuu 2009
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@sysaid on estetty

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  1. 13 minuuttia sitten

    Do you have a poor understanding of the difference between incidents + problems? This might help.

  2. 2 tuntia sitten

    When it comes to reporting the important thing is to ensure you include info that your stakeholders need.

  3. 3 tuntia sitten

    "A great proactively communicates with their users to help keep them informed" –

  4. 4 tuntia sitten

    Do you even know how your users actually feel about the services you deliver?

  5. 4 tuntia sitten

    You may know and understand your SLAs, but what about your customers?

  6. 5 tuntia sitten

    When you tear up everything up + tell ppl to start working differently, you’re bound to stir up opposition.

    1 tykkäys
  7. 6 tuntia sitten

    The largest of companies need to have formalized teams , but what about smaller teams?

  8. 7 tuntia sitten

    Top tip from : Ensure that each + every one of your KPIs can be measured.

  9. 19 tuntia sitten

    In unexpected circumstances a good will need to break the rules.

  10. 20 tuntia sitten

    "You need to pay attention to the business impact of whatever it is you're working on" –

  11. 21 tuntia sitten

    The ’s fundamental responsibilities don’t end when you put the phone down after a call.

  12. 22 tuntia sitten

    Don't forget: a conversation is worth a thousand statistics.

  13. 22 tuntia sitten

    In this blog we explain how to get the most out of limited resource.

  14. 22 tuntia sitten

    If you want to know what isn’t working properly + how to fix it, ask the people doing the job.

  15. 23 tuntia sitten

    Tip to better meet customer expectations: Understand what people expect

  16. 24 tuntia sitten

    Here are some examples of KPIs a could use to indicate whether they're achieving the objectives.

  17. 24 tuntia sitten

    "While the roles are different between the incident + problem teams, it doesn’t mean the people have to be."

  18. 9. helmikuuta

    3 tips for building a ecosystem that keeps your end users satisfied.

  19. 9. helmikuuta

    Have you considered gamifying your metrics to help motivate your team to hit their KPIs?

    1 uudelleentwiittaus 1 tykkäys
  20. 9. helmikuuta

    Do you know what the role of the ECAB is when it comes to change management? explains.

    1 uudelleentwiittaus 1 tykkäys

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