Certification FAQs

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Download a PDF of all the FAQs for Creative Cloud changes.

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You should have extensive experience for all listed exam topics. The topics for each exam are listed in the exam guide. Review the recommended materials listed in the relevant exam guide to see if you're ready to take the certification exam.

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Attending training courses gives you hands-on experience and in-depth expertise in Adobe products. However, training courses are not prerequisites for a certification exam.

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Adobe Certified Expert exams are administered by Pearson VUE, an independent third-party testing company. The tests are offered at over 5,000 authorized testing centers in over 100 countries. Visit the Pearson VUE website to register for a certification exam.

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You can pay for a certification exam by using a credit card, or you may request to be invoiced through your salesperson. Those paying through an invoice will receive a voucher number to use as payment.

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We are unable to offer refunds for failed exams.

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Certifications on Adobe Digital Marketing Suite products are valid for 12 months. All other product certifications do not expire, although ACE exams are continually evaluated and updated to ensure the content remains relevant. Maintaining your certification status endorses your knowledge and skills as a valued and competent professional.

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Results for exams that only consist of only multiple choice questions will be provided immediately upon completion. Exams with both multiple choice and short answer questions will have results delivered in two parts: The multiple-choice portion is scored immediately upon completion and the short answer portion is scored within five business days. You will receive your score by email.

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You may register for the exam again 14 days after a failed attempt. You are allowed up to three exam attempts for any exam annually. Each exam instance will incur a separate exam fee.

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Question answers are not disclosed. Adobe strives to maintain the highest standards to protect the integrity of the certifications you earn.

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Adobe is focused on the integrity of the ACE certifications and ensuring the accreditations remain meaningful. If you have a grievance with a question, please send a description of the question and your complaint to [email protected].

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All certifications offer an e-certificate and use of the ACE logo, which will be emailed to you following receipt of your signed ACE Agreement.

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You can view your certification status, history, results, etc. by logging into the Adobe Certified Portal

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Candidates must be certified on the previous version of the product in order to have their recertification exam results apply to the current version

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Follow the directions below to get your name added to our Adobe Certified Expert Finder. The ACE Finder is only applicable to individuals holding a Digital Media or Document Cloud certification.

1. Log in to the Adobe Certified Portal. If you need assistance with your credentials, please contact [email protected].
2. Select "Update Personal Info" from the left-hand menu.
3. Scroll down to the bottom section, Custom Questions, and select "Yes" so we can share your credentials.
4. Enter a URL to showcase your skills, previous projects, contact information, etc. in the "Website" field (optional).
5. Click "Submit."

Please allow 5 business days for your information to appear. If you still don't see yourself listed after that time, please contact [email protected] for assistance.