As search becomes an increasingly customized experience, particularly for signed in users, we believe that protecting these personalized search results is important. As part of that effort, today the Google Search team announced that SSL Search on https://www.google.com will become the default experience for signed in users on Google.com (see the Official Google Blog post to learn more). Protecting user privacy is important to us, and we want to take this opportunity to explain what the Google Analytics team is doing to help you continue measuring your website effectively in light of these changes.

How will this change impact Google Analytics users?
When a signed in user visits your site from an organic Google search, all web analytics services, including Google Analytics, will continue to recognize the visit as Google “organic” search, but will no longer report the query terms that the user searched on to reach your site. Keep in mind that the change will affect only a minority of your traffic. You will continue to see aggregate query data with no change, including visits from users who aren’t signed in and visits from Google “cpc”.

What is Google Analytics doing about it?
We are still measuring all SEO traffic. You will still be able to see your conversion rates, segmentations, and more.

To help you better identify the signed in user organic search visits, we created the token “(not provided)” within Organic Search Traffic Keyword reporting. You will continue to see referrals without any change; only the queries for signed in user visits will be affected. Note that “cpc” paid search data is not affected.

Our team continues to explore ways that we can surface relevant information, like search query data, to help you measure the effectiveness of your website and marketing efforts, and as always, we welcome any feedback or comments that you have. Thank you for continuing to help us improve Google Analytics.


Posted by Amy Chang, Google Analytics team

An ad is clicked, and a purchase is made. Marketers have long used Google Analytics and similar tools to see which marketing efforts drive sales and conversions. Measurement is fundamental to ROI-focused marketing. Now, we’re taking this measurability a few steps further.

When a customer buys or converts on your site, most conversion tracking tools credit the most recent link or ad clicked. In reality though, customers research, compare and make purchase decisions via multiple touch points across multiple channels. So marketers that measure return solely on the last channel that a customer touches before conversion are getting an incomplete picture, and potentially missing out on important opportunities to reach their customers.

That’s why we’re excited today to introduce Multi-Channel Funnels to all Google Analytics users. This set of five new reports in Google Analytics gives marketers insight into the full path to conversion over a 30 day period, not simply the last click.

By looking at interactions across most digital media channels, including clicks from paid and organic searches, affiliates, social networks, and display ads, you can understand how different channels work together to create sales and conversions.

We’ve been piloting Multi-Channel Funnels with several customers over the past few months, and we’ve seen our customers gain valuable insight into the buying-cycle and understand the often hidden contribution of channels like social and display to conversions.

One of our early partners in the pilot, HUGO BOSS, uncovered significant contributions from upper funnel efforts, helping to better inform marketing strategy. "Knowing more about how our customers find us is very important, and this data helps us make better decisions. We found out that nearly two out of every three conversions involves more than one touch point,” said Patrick Berresheim, Director E-Commerce/CRM for HUGO BOSS. “It's now possible to value the contributions of assisting channels, which had previously been hidden by looking only at the last click.”

If you use Google Analytics on your website, and have goals or e-commerce tracking enabled, you can begin using the reports today by clicking on the My Conversions tab, with no further setup required. If you are an AdWords customer, make sure to link your AdWords and Analytics accounts to get the most detail on your ads performance. Starting today, you’ll see complete data in the reports for the past two months, and we’ll be expanding to encompass data back through January 2011 in the coming days. Update: This data is now available in Multi-Channel Funnels reports.

To help you learn more about the type of analysis you can do using Multi-Channel Funnels, including advanced features such as conversion segments and custom channel groupings, we’ll be scheduling a free webinar - look out for the registration details on the blog in a couple of weeks or sign up here to be notified by email. We’ll be walking through the reports and common use cases and you’ll have an opportunity to ask questions - we hope you’ll be able to make it.

Update: September 1, 2011 10:30am PST - Conversions are now available in the Multi-Channel Funnel reports going back to January 2011

Posted by Bill Kee, Product Manager for Google Analytics

When looking at Google Analytics reports, sometimes it’s difficult to visualize how visitors navigate on a given website page. To make this visualization easier, some users keep the website open in another browser tab so they can reference it while looking through reports. Others rely on the Site Overlay report in Google Analytics, which, admittedly, hasn’t worked as well it could.

Today, we’re happy to share with you a bit of what we’ve been working on to address this problem. We’re releasing a new feature into beta: In-Page Analytics. With In-Page Analytics, you can see your Google Analytics data superimposed on your website as you browse.

Take In-Page for a spin and let us know what you think. In-Page Analytics is still in beta, so some things in the report may not work perfectly yet. There’s a lot left to do, but there’s even more that we want to build going forward. In-Page is currently available for all English users of Google Analytics. We also have a demo video that walks you through the feature and how you might use it.

You’ll find the In-Page Analytics report in the Content section in your Google Analytics account, and it replaces Site Overlay. You can read more about In-Page in the Google Analytics Help Center. Let us know what you think and how you’re using it!

Posted by Trevor Claiborne, Google Analytics Team