Donorbox

Organization FAQ 26

• When will funds get transferred to our bank account?
• Can more than one member of our organization receive donation notifications?
• How do I make a test donation on my donation form?
• I am trying to log into my organization account, but it says my email cannot be found
• Does Donorbox send donation receipts?

See all 26 articles

Getting Started 9

• How do I retrieve my donor account?
• Can I use Donorbox for my political campaign?
• Does Donorbox work in the UK with Gift Aid?
• Which countries does Donorbox support?
• How does our organization pay for the Donorbox platform fee?

See all 9 articles

Security 2

• How does Donorbox keep payment data secure?
• Is Donorbox PCI Compliant?

Campaign Form 47

• Is SSL required when embedding the form or using the modal popup?
• How do I delete or deactivate a donation form?
• How do I change the language on my donation form?
• How do I add the option for donation designation?
• How can I copy a campaign?

See all 47 articles

ACH Bank Donations 3

• How long does it take for ACH bank donation to arrive?
• What are the processing fees for ACH Bank donations?
• My bank isn't listed for ACH bank transfer. What can I do?

Recurring Donations 25

• How To Enable Annual Recurring Donations
• How To Enable Weekly Recurring Donations
• When will our recurring donations get charged?
• How are expired cards or new card numbers handled for recurring donations?
• What happens to existing recurring donations if I change my Stripe account?

See all 25 articles

Donor Management 11

• How can I add offline donations (cash, checks, or credit card processed by other sources)?
• How do I generate CSV/Excel reports of the donations?
• How do I access a donor's response to additional questions?
• My donor made a typo when entering their email address. How do I correct it?
• How can I sort through my donors?

See all 11 articles

Website Integrations 5

• How can I embed my donation form on my website?
• How do I embed my Donate button on my website?
• Can I embed my donation form in an email?
• Why is 'admin control: dashboard edit' visible on my website?
• How to Get Auto-Generated Code to Install Donorbox into a Website

Fund Transfers 6

• I'm missing donation funds / donations have not been transferred to my bank account
• How do I change the bank account that my donations are deposited to?
• Can I deposit funds to multiple banks?
• How do I match the donation that makes up a Stripe deposit transfer?
• Is there a limit to how much I can receive with ACH bank transfers?

See all 6 articles

Donor Account 2

• How do I retrieve my donor account to manage my recurring donations?
• How to close a donor account

Payment Processing 7

• Which payment gateway does Donorbox support?
• How do I refund a donation?
• Are there any fees associated with withdrawing funds that are a different currency than my country's currency?
• Can donations be made with a routing or account number only?
• Is Stripe's smarter saved card feature enabled on Donorbox?

See all 7 articles

Receipt Emails 6

• How do I test the receipt emails?
• How to send a PDF copy of the donation receipt in donor receipt emails
• How to edit year-end receipts and year-end emails
• How to send a Year-end receipt to a single donor
• How to send Year-end receipts to all of your donors

See all 6 articles

Card Statement 1

• How to update card statement descriptor?

Sharing 1

• When sharing my campaign Facebook, the image or the description isn't showing up correctly.

Company Matching 2

• Where can I find a list of matching donations?
• Can company matching be disabled for a specific campaign?

API & Zapier Integration 5

• How to connect with Zapier
• How to connect Donorbox with Kindful
• What apps can I connect to Donorbox with Zapier?
• I can't connect my Donorbox account to Zapier
• How to get an API key

GDPR 2

• Is Donorbox GDPR Compliant?
• My organization is located in the EU do I need to sign a Data Processing Agreement?

Donation Management 2

• How to Add Internal Notes for Donation Records
• How to edit donation details

PayPal 9

• Is Stripe required for Donorbox? Can I use PayPal?
• How do I remove PayPal from my Donorbox forms?
• How do I add PayPal to the donation forms?
• Our PayPal donation is not getting recorded in the Donorbox dashboard. How do we fix this?
• How do donors cancel Paypal recurring donations?

See all 9 articles

Analytics 2

• How to enable Ecommerce tracking on Google Analytics
• Analytics tracking ID (ex: UA-XXXXXXXXX-X) is displayed on the donation box

Organization Account Settings 4

• How do I close my account?
• A donor is prompted to click reCAPTCHA verification on the donation form, but no reCAPTCHA is shown.
• How to change account ownership
• How do I change the timezone in my donation receipt and dashboard?

Squarespace 5

• How to Embed a Donation Form in Squarespace
• How to place a donate button in the center of block when a popup modal is embedded (Squarespace)
• How to center the donation form on my Squarespace page
• The Donorbox widget sometimes gets cut off. How do I fix this? (Squarespace)
• How to Install a Donorbox Donate Button in Your Squarespace Website

WIX 4

• How to Embed a Donation Form in Wix
• Adding the donation button to a WIX site
• Why does the PayPal redirect gets stuck on my Wix site?
• How to add a popup donation form in Wix.

Weebly 5

• How to embed a donation form in a Weebly webpage?
• How to install the Donorbox donate button on a Weebly site
• Do I need SSL on my Weebly site? If so, how do I install it?
• How to center donation form on a Weebly page?
• How Do I Integrate Donorbox Forms Into My Weebly Website?

Wordpress 3

• How to embed a donation form or use a donate button on a Wordpress site?
• How to center the donation widget on a Wordpress site
• How to pre-fill fields in a Wordpress Donorbox form

Joomla 1

• How to integrate Donorbox in Joomla

Mailchimp Integration 2

• How to enable MailChimp integration
• How to set a MailChimp list to export to on each form

WordPress 1

• How can I embed donation forms to WordPress using the plugin?

Conversion Tracking 3

• How to pass donation details to Facebook Pixel and Google AdWords conversion tracking
• How to set up Google Analytics tracking for the donation form
• Cross domain tracking for google analytics

Donation Source Tracking 1

• Track source of the donations using UTM parameters

Stripe Setup Errors 1

• I receive the error message "this connected account cannot currently make live charges" when I try to donate

Salesforce Integration 7

• How do we mark a donation as recurring in Salesforce?
• How can Donorbox export data to Salesforce NPSP?
• How to map the Salesforce's Payment Method Picklist field or Picklist field in general
• How does Donorbox avoid duplicate contacts on salesforce?
• What are the different types of donorbox fields that map with Salesforce types?

See all 7 articles

Fight Scam Donations 1

• How can I reduce the number of fraudulent donations made by scammers?