Billing and Purchases

We welcome Visa, MasterCard, American Express, Discover and PayPal with open arms for all Plus, PRO, Business, Music Store, and Vimeo On Demand purchases.

That all depends on where you are!

For Plus, PRO, and Business membership purchases, we collect U.S. sales tax in New York and Virginia.
 
VAT (value-added tax) will be applied to Plus, PRO, and Business purchases made in the following countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, and the United Kingdom.

You sure can. Just head to our upgrade page and select the plan you'd like, then continue to the checkout page.

On the checkout page, if you select a country where VAT is applicable and exemptions are allowed, you'll see a link below "Choose your payment method" that says Have VAT ID?

​

Click that link and enter your VAT ID. Once your ID has been verified, VAT will be automatically removed from your purchase price.

Not to worry!
​
​If you are a VAT exempt business but forgot to provide your VAT ID during the purchase process, you can contact us for a VAT refund. Be sure to include your full VAT ID in the message.

While you're at it, follow the instructions below to add your VAT ID to your Billing Settings. That way you won't be charged VAT when your subscription renews.

If you are VAT exempt but live in a country where Vimeo collects VAT, you can enter a VAT ID while making new purchases. 

If you’ve already made a purchase without a VAT ID and you want an exemption to be applied to your Plus, PRO, or Business renewal, you’ll need to add a new payment method to your billing settings and delete your old billing methods. 

Follow these steps:

1. Log in to Vimeo and visit the Payment methods tab of your Billing Settings.
2. Click the X to delete any saved credit cards that aren’t currently being used for renewal.



3. Click + Add a new card
4. If you select a country where Vimeo collects VAT, a link will appear that says, "Have a VAT ID?”



5. Click “Have a VAT ID?,” then enter and validate your VAT ID.



6. Click Add payment method
7. Now select the new payment method in the dropdown menu in the membership section.



8. Click the X next to your previous card in the Payment Methods area if applicable. (It should be the only one with the X next to it if you followed each of the steps above.)

Yes indeed.

If your tax-exempt organization was charged sales tax in New York or Virginia, contact us for a tax refund. We will ask you to provide some official documentation showing your organization's tax-exempt status.

You can change your billing or credit card information at any time in your Billing Settings. This is the place to go if you were recently upgraded to an American Express Black Card. Congratulations.

Absolutely! Just log in to your account and head to vimeo.com/cart/plus if you're a Plus member, or vimeo.com/cart/pro if you're a PRO member, and click Place Order. Your new membership will kick in automatically once your current membership ends.

We get it — you just love renewing manually ;) Opting out of auto-renew is easy. Just log in and head to vimeo.com/store/optout.

Freak out! Or not. When your PRO account is close to its expiration date, we'll send you a friendly email reminder, complete with a hug and a compliment.

Vimeo PRO memberships are set to renew automatically, so unless you’ve disabled auto-renewal in your Account Settings, you won’t need to do anything to enjoy another year of powerful PRO features.

When you renew, you’ll be automatically upgraded to the powered-up Vimeo PRO. You’ll get up to 1,040GB a year (20GB each week), unlimited HD plays wherever your videos appear, and VIP support around the clock on business days and within one day on weekends, Eastern Time. All this for the same ridiculously affordable price.
 

If you are unhappy with your paid membership, we are sad. Please contact us to request a refund.

• Yearly Plus members are eligible for a refund within 30 days of purchase.
• Monthly Plus members are eligible for a refund within 5 days of purchase.
• PRO and Business members are eligible for a refund within 30 days of purchase.

Unfortunately, any members requesting a refund beyond the specified period will not be refunded. For more info on our refund policy, visit our Terms of Service.

You can review your purchase history at any time (like right now) in the Purchases tab of your Billing Settings. On that page, you’ll see a list of everything you have purchased from Vimeo, including the date you originally began your paid membership with us. Use the dropdown menu to view any purchases you made in previous years.

Hey, thanks for your purchase!

To get a copy of your receipt, log in and head to the Purchases tab of your Billing Settings. Choose the relevant year from the dropdown menu and you’ll see all of your purchases from that year. Click View Receipt and your receipt will magically appear. You can then click Email Receipt  or Print Receipt.

If you choose Email Receipt, your receipt will be sent to the primary email address associated with your account (the one you use to log in). If you don't receive the email, please be sure to check your spam folder and whitelist our domain (vimeo.com).

If you sign up for Vimeo Plus through liveBooks, you will receive an email containing detailed instructions for setting up your Vimeo Plus account shortly after your purchase. Once you have set up your Vimeo Plus account, it will remain active and renew automatically for the duration of your liveBooks membership.

If you have any questions about billing or account set up, please contact the friendly liveBooks support team at livebooks.com/support.

When you upgrade from Plus to PRO, here's what goes down:

• Your upload quota will increase from 5GB to 20GB each week (that’s up to 1040GB per year!).
• You’ll still get unlimited HD plays anywhere your videos appear.
• You’ll get access to PRO-only features like Vimeo On Demand, Portfolios, and Review Pages.
• When you need help, you’ll get an email response within 1 hour or less around the clock on business days, with one-day support on weekends, Eastern Time.
• Enjoy more advanced privacy and customization options than ever before.
• Your Vimeo PRO account will renew at a new price. You can get all your Vimeo PRO account details in your Account Settings.

We automatically prorate your purchase when you switch to Vimeo PRO. That means that we apply what you’ve already paid for Plus towards the cost of your PRO subscription.
 
If you’re somewhere in between, contact us and we’ll help you make the switch.

If your Plus, PRO, or Business account expires, you will keep any videos you uploaded as a Basic member but you may lose some of the videos uploaded during your subscription.
 
For videos uploaded during your paid membership, you will be able to keep the most recent 10GB that you uploaded.
 
Any videos that exceed this limit will be boxed up and moved to our archives for up to one year, starting with your earliest videos (the videos you first uploaded to Vimeo), and will no longer be viewable by you or anyone else.

If you are opted out of auto-renew and your account is expiring in the next 30 days, you can visit this page to see which videos are at risk. (Note that the list will change if you upload more videos before your expiration date.)

To keep all of your precious videos, simply renew your membership now.

When you purchase a Plus, PRO, or Business membership on Vimeo, your payment method is saved automatically. If you purchase a title through Vimeo On Demand, you may choose to save your card to speed up your next transaction. Check the box next to "Save card for future purchases” after entering your card information and Vimeo will remember it for next time.

When you use a saved card for future On Demand purchases, you will be required to enter your Vimeo password before completing a purchase.

You can connect up to 10 cards to your Vimeo account by going to your Billing Settings and clicking, "Add new card."

If you’d like to remove any saved payment methods, the process is simple! As long as the card you’d like to delete is not set up with auto-renew, then you should see a small gray “x” to the right of it in the list. Clicking on that “x” will remove the payment method entirely. If the card you’d like to remove is set up with auto-renew, you’ll simply need to opt out (vimeo.com/store/optout) before you’re able to remove that payment method. 

To switch which payment method is being used for your Plus, PRO, or Business renewal, navigate to the Membership plan tab of your Billing Settings and choose the desired card from the dropdown menu.