Guide every new user through the first steps in your web or mobile app.
Automatically send email and push notifications to people who drop-off to get them back on track.
See how Vend increased conversion by 30% and reduced churn with Intercom’s automated messages.
Read the case study →Show users how to be successful with targeted messages triggered by time or behavior.
Automatically message people who have created a project:
But haven't shared it with a teammate yet:
and encourage them to do so:
Broadcast big news, drive feature usage, and encourage upgrades by email or in-app.
We've onboarded 40,000 customers with Intercom. Messaging through email and contextually inside the app has dramatically changed how we engage new users.
Since Intercom tracks everything about your users, it's easy to zero in on the perfect audience without the help of engineers.
Send in-app messages to capture users in the moment, or re-engage those that have slipped away with email or push.
Deliver messages to your iOS app, Android app, web app, or the next place a user is seen.
Set the days and times of day an automated email should send, for example, only during business hours.
Intercom’s composer enables anyone to create effective email and in-app messages that look great with speed, confidence, and ease.
We designed the composer to let you seamlessly create content-rich emails, in-app messages, and push notifications just as your customers will see them.
Colin Bentley
Product Manager, Intercom
Test subject lines and message content to optimize opens, clicks, and goal conversions.
Go beyond opens and clicks. Set and track a goal for every email and in-app message you send to measure actual results like signups, upgrades, and more.
Know which messages are being sent the most each day.
See the people you've messaged most to know if you're sending too many messages.
Sort your messages by open and click rate to identify and improve under-performers.
Check out “Before you send your first message” by Ruairí Galavan for an in-depth guide on creating a messaging strategy that avoids badly timed or out of place messages that get poor engagement.
Messages users inside your web and mobile apps.
Re-engage users with automated & one-off emails.
Send notifications to mobile users outside your app.
Target the right people to message using live data.
Easily create personalized email and in-app messages.
Trigger messages based on time and behavior.
Track opens and clicks, and see live goal conversions.
Completely control the look and feel of your emails.
Test subject lines and message content.
Schedule emails to send only on specific days between certain hours.
Get started quickly by importing your Mailchimp subscribers into Intercom.
Connect Intercom with other products your business uses.
See Lite / Standard feature comparison
| Feature | Lite | Standard |
|---|---|---|
| Send in-app messages for contextual communications |  |
|
| Send email for newsletters, announcements, and to re-engage inactive users | |
|
| Reach mobile users with push notifications | |
|
| Use live data to target specific of users | |
|
| Trigger auto messages by time or behavior | |
|
| Deliver messages to web, iOS, or Android | |
|
| Set goals for every email and in-app message | |
|
| See results like signups, upgrades, or any user action | |
|
| Control the look of emails with custom templates | |
|
| Send email from your own domain via DKIM | |
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| Optimize opens, clicks, and goal conversions | |
|
| Send or put messages live at a certain time | |
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| Set the days and times automated emails should send | |
|
| Integrate with Salesforce | |
|
| Manage teammate permissions | |
|
| Unbranded Messenger | |
We replaced MailChimp with Intercom. It's the only tool we need to send targeted, effective messages to our customers.
