Signature Cloud Support

Program overview

Microsoft Partner Signature Cloud Support is an exclusive technical benefit that provides qualified cloud competency partners with an elevated level of technical support for select Microsoft cloud products. You will receive access to technical support engineers who will work directly with you, have extensive product-specific knowledge, and are accountable for driving cases from start to finish.

Program benefits

• Experienced Work with experienced engineers that are trained to an escalation level with extensive product specific knowledge.
• Partner-centric Engineers work extensively with you and understand your business and priorities.
• Solutions-oriented Engineers are accountable for end-to-end scenarios including hybrid deployments.

Technical benefits structure

Only gold and silver partners who obtain a cloud performance or hybrid competency are eligible for Signature Cloud Support. Please check your competencies to determine if you are eligible for Signature Cloud Support.

* Limited to the Microsoft Cloud Service specifically associated with a competency.

Signature Partners with CRM, Devices & Deployment and Midmarket Solution provider should see http://mpnevolution.com/ for advice on their retirement October 31, 2016

How to submit a support request

To submit a support request on behalf of your customer, you need permission to the customer’s subscription.

For Office 365 and CRM Online you need Delegated Admin Privileges (DAP) for your customer’s subscription, then assign a user administrative access to companies you support, click Partner to enter the Partner Admin Center, select your customer and click + to create a support request

For Azure you need a sign-in for the customer’s Azure subscription and Administrator / write permissions, then Link Existing Benefits and enter the Access ID and Contract ID for your benefits. Learn how to request your Access ID and Contract ID.

• Partners should use their Signature support benefit for Azure. Partners who do not have Signature support should use Product Support incidents.
• Partner may purchase Advanced Support for Partners ( ASfP) or refer their customers to Azure support plans

For more information, see Cloud support for Microsoft partners