Customer Charter UK
Travel joy.
It's what we're all about.
1
Always free.
We never charge you commission.
Nor do we add hidden fees.
2
Unbiased search.
We won't reorder our search results because someone has paid us to do so.
3
All about choice.
We search millions of flight, hotel and car hire options to give you the most comprehensive results we can.
Just choose the one that suits you best.
4
Nothing to hide.
We never use your data to hide information or mislead you into booking something you don't want.
We won't sell your information to third parties.
5
No cookie capers.
We don't use cookies to bump up prices or manipulate demand. Check out our cookie policy for more details.
6
Obsessed with quality.
We provide quality ratings for airlines and travel agents that enable you to make an informed choice before you book.
7
Safe and secure.
We make the confidentiality and security of your information our highest priority and will only ever use it in line with our privacy policy.
8
On your side.
We believe the price you see should be the price you pay. If we find anything that's inaccurate or misleading, we speak to the provider straight away.
9
Here to help.
We show you all the options, then you book direct with our providers. However, that doesn't mean we're not here for you if you need help. You can get in touch with our help centre anytime.
