Focus on apps, not issues
Great experience is at the heart of what we do and that means we give you a variety of support options so you can put all your focus on building great apps.
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Heroku Support
Whatever size, whatever stage we’ve got a support plan that’s a perfect fit. For a complete description of our standard support offerings view our Support Policy.
Standard Support |
Premium Support |
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| Access to Heroku Community | ||
| Support hours | 12×5 | 24×7 |
| Response times | N/A | Within 1 business day |
| Urgent ticket SLA | 1 hour | |
| Priority queuing | ||
| Direct access to top tier support engineers | ||
| Dedicated Customer Solutions Architect | ||
| White glove onboarding1 | ||
| 1. white glove onboarding includes architecture review, migration and capacity planning, as well as launch day assistance. |
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See our support pricing |
Heroku Pro Modules
Our customer solution architects will guide your team with best practice app architectures, battle-tested
in the field by successfully scaling thousands of Heroku applications. Select from 3 Modules:
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App Assessment
A Heroku Architect looks under the hood providing a report of results and recommendations to optimize your app.
- Deep dive into application logs and metrics
- Review of dyno formation and addons
$1500 per module Request module -
Solution Proposal
Expert advice about how a specific solution would best be achieved on Heroku.
- Heroku architect will research your goal and propose a solution
- Vetted by internal experts and product teams
- Report delivered with solution recommendations
$1500 per module Request module -
Large Traffic Preparation
Verify your production environment will handle a production sized load.
- Heroku architect helps you devise a load test plan
- Includes post load test analysis and recommendations report
$1500 per module Request module
Don't take our word for it
Here’s what users just like you are saying about Heroku support.
I’m really impressed with the Heroku platform, and even more impressed with the Heroku Customer Support team. They really went the extra mile.
As we try different concepts, we continually interact and work with the Heroku team to fine-tune our site performance. Heroku helps us stay focused on the customer experience, while knowing that the platform is rock-solid.
Or give our sales team a call. +1 (866) 278-1349 (US) or +44 800 808-5158 (non-US).