Support

Known Issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release Notes.

Find the current status of Tableau Online on the Tableau Trust site, this includes info on site downtime and planned maintenance.

Issue ID Product Description Status
827067 Tableau Desktop

Extracts created via the Anaplan connector were sometimes missing rows of data.

Open
800932 Tableau Desktop, Tableau Server, Tableau Online

When running certain kinds of queries against data stored in Google BigQuery, you can connect to tables and run queries that return small amounts of data, but if you try to return a larger amount of data or create an extract you will encounter this message, "An error occurred while communicating with the Google BigQuery data source (table name)".

Open
795714 Tableau Desktop

When adjusting the major axis tick marks to show the last day of the month, you get the last day of the first month in the view. This is not a problem if you start with January, but if you start with other months, it is showing wrong tick mark intervals for months.

Open
841863 Tableau Desktop

When using a filter, sorting on a MSAS dimension resulted in an "Internal error - An unexpected error occurred and the operation could not be completed" message.

Open
823743 Tableau Prep

When you tried to modify or remove an existing SQL Server input from a complex flow, Tableau Prep became unresponsive.

Open
806985 Tableau Server

When using a relative date filter with no explicit anchor against a live Presto connection in 10.4.5, all the data disappears.

Open
804470 Tableau Server

Tableau Desktop publishing window cuts off the external files option and/or pushes down the rest of the publishing dialog when zoomed to 125%.

Open
820435 Tableau Server

Upgrading Tableau Server to version 2018.2.1 fails at 10-14%, if service.backup.pgonly is set to "true".

Open
795031 Tableau Server, Tableau Online

When publishing a workbook connecting to multiple Google Sheets, the Google Sheets’ authentication screen repeats itself multiple times before the workbook publishes and appearing as if each Google Sheet needs to authenticate individually.

Open
848741 Tableau Server

When refreshing an extracts with joins using Teradata/Vertica, the following error occurs, "Keychain authentication does not work because either the required TDC file is missing from Tableau Desktop or the TDC file differs from the TDC file on Tableau Server."

Open
767827 Tableau Online

Upon opening views on Tableau Online, users might intermittently encounter an Unknown Server Error stating “TableauException: Cannot find a total needed to compute a percentage. The database may have changed or a calculation cannot be completed. Try refreshing your connection or editing the calculation.”

Open
815009 Tableau Online

An "Uncaught Invariant Violation: Minified React error #40" error occurred intermittently while loading certain workbooks in Tableau Online.

Open
836084, 832825 Tableau Online

When attempting to refresh published data sources, an intermittent error “An unknown error related to remote content was detected (502)" occurs.

Open
796675 Tableau Desktop, Tableau Server

After upgrading Tableau Server from 10.4 to 10.5.3, PDF downloads started taking 2 times as long on certain workbooks.

Fixed in 10.5.10
840484, 829745 Tableau Desktop

When using a fixed logarithmic axis, values in the view did not scale correctly.

Fixed in 2018.2.4, 2018.3.1, 2018.1.7, 2019.1
804195 Tableau Desktop

When two fields are placed on the Labels shelf and their order is then switched in the Label edit dialog so that a space is added between them, the last character of the field entered first disappears. This happens when the label ends in white-space, is vertical text, or has wrapping turned off.

Fixed in 2018.1.7
809586 Tableau Desktop

Continuous Bin shows incorrect Axis values, when set to 'Independent axis ranges for each row or column'.

Fixed in 2018.1.7
773119 Tableau Desktop

After saving and re-opening a workbook utilizing a filter and live connection to Firebird, the following error occurs: "Errors for 'Sheet 1': Field which is included for filtering does not exist." 

Fixed in 2018.1.7
836623 Tableau Desktop

When opening a workbook in Tableau Desktop 2018.2 that was created in Tableau Desktop 10.5 or earlier, "The workbook will be upgraded" message did not display.

Fixed in 2018.2.4
750358 Tableau Desktop

Published workbooks with copied dashboards are encountering an unexpected error "Unable to get property '(property value)' of undefined" on Tableau Server, when Filter is changed. The '(property value)' encountered varies between 'zoneType', 'zoneCommon', 'dataColumns', or 'columnIndices'.

Fixed in 2018.2.4
669546 Tableau Desktop, Tableau Server, Tableau Online

When using the NOW() function with a live connection to Snowflake, Tableau followed the data source location time instead of the time configured on the data source server.

Fixed in 2018.3, 2018.3
677891 Tableau Desktop

When trying to create an extract of Sybase ASE using a MAX() or Top N extract filter, the extract would fail.

Fixed in 2018.3
774269 Tableau Desktop

Sometimes, nested level of detail calculations in a workbook produced an "Error occurred communicating with the data source. No such column [Calculation_]." error message.

Fixed in 10.4.11, 2018.2.2, 10.5.8, 2018.1.5, 2018.3
755242 Tableau Desktop

Updated German county data.

Fixed in 2018.3
765746 Tableau Desktop

Updated German postcode data.

Fixed in 2018.3
767130 Tableau Desktop

Updated Australian postcode data.

Fixed in 2018.3
768148 Tableau Desktop

After you refreshed an extract, saving the workbook would silently fail to retain the extract location if the extract was also open in another instance of Tableau Desktop, resulting in an "Extract not found" error upon reopening the workbook. There is now a warning for the failure and you are prompted to specify an alternate location to save the new extract data.

Fixed in 2018.3
772679 Tableau Desktop

Many Thai vowel characters were not rendered correctly in Tableau Desktop.

Fixed in 2018.3
778454 Tableau Desktop

Updated Turkish postcode data.

Fixed in 2018.3
788832 Tableau Desktop

Updated province data for the Democratic Republic of the Congo.

Fixed in 2018.3
779862 Tableau Desktop

Using a calculated field containing a spatial geometry field and an failed conditional statement could result in an error: "unable to deduce expression type, use 'NULL::' to specify the type"

Fixed in 2018.3
780849 Tableau Desktop

When you added description text to a story point, and then deselected the text object, you could not format the description again.

Fixed in 2018.3
791066 Tableau Desktop

When doing a wildcard search on a pivoted field based on a .csv data source, a "collation mismatch" error sometimes occurred.

Fixed in 2018.3
794432 Tableau Desktop

When you connected to an Odata feed from a non-default namespace, an "Odata: Cannot find corresponding ComplexType" error occurred.

Fixed in 2018.3
832208 Tableau Desktop

When using Tableau Desktop with Microsoft Office IME 2010 Japanese, re-entering Japanese words do not convert them properly in the field name search. It looks like incremental auto-search is interrupting the IME character conversion and resulting in unintended characters appearing in search string.

Fixed in 2018.3
798460 Tableau Desktop

int64 field in OData sometimes rounded incorrectly.

Fixed in 2018.3
817645 Tableau Desktop

When using a cluster in a workbook, extract refreshes sometimes failed with the error "Unable to complete action Internal Error - An unexpected error occurred and the operation could not be completed."

Fixed in 2018.2.3, 2018.3
817920 Tableau Desktop

Creating an extract in a remote shared folder using Tableau Desktop 2018.2 on a Mac failed with an "fcntl(): Operation not supported" error.

Fixed in 2018.2.3, 2018.3
821264 Tableau Desktop, Tableau Online

Selecting Total Using > Server with an ASO cube resulted in a “value 'Server' not in enumeration” error.

Fixed in 2018.2.3, 2018.1.6, 2018.3
820533 Tableau Desktop, Tableau Server, Tableau Online

When you used a filter on a data source with a non-January fiscal year start, sometimes an "Unable to complete action Internal Error - An unexpected error occurred and the operation could not be completed" error occurred.

Fixed in 2018.2.3, 2018.2.3, 2018.3, 2018.3
818211 Tableau Desktop, Tableau Server, Tableau Online

Maps using custom polygons were blank, distorted, or rendered as a single color box.

Fixed in 2018.3, 2018.3
836618 Tableau Desktop, Tableau Server, Tableau Online

Some Japanese prefectures (三重 Mie, 京都 Kyoto, 和歌山 Wakayama, 埼玉 Saitama, 大分 Oita, 奈良 Nara, 富山 Toyama, 山口 Yamaguchi, 山梨 Yamanashi, 岐阜 Gifu, 岩手 Iwate, 新潟 Niigata, 熊本 Kumamoto, 神奈川 Kanagawa, 福井 Fukui, 秋田 Akita, 茨城 Ibaraki, 青森 Aomori, 香川 Kagawa, 高知 Kochi, 佐賀 Saga) were not recognized as geographic roles without the the suffix appended ( like "県” or "府”)

Fixed in 2018.3, 2018.3
817682 Tableau Desktop

When you changed a "Multiple Values (dropdown)" filter to select no values, then a single value, an "Unable to Complete Action: Table Arrays Must be of the Same Size" error occurred.

Fixed in 2018.3.1
831080 Tableau Desktop

When adding a data source filter to an extract with multiple tables storage, the following error will occur: "Unable to create extract." This error message is incorrect and should be disregarded; the extract can now be created correctly.

Fixed in 2018.3.1
845684 Tableau Desktop, Tableau Server

In Tableau 2018.3, sometimes maps using custom polygons appeared distorted, inverted, or rendered as a single color box.

Fixed in 2018.3.1, 2018.3.1
831208 Tableau Desktop

The sign-in dialog for creating connections on a dashboard is garbled/overlapped when viewing in IE 11.

Fixed in 2018.3.1
843512 Tableau Desktop

Workbooks with heatmaps become unable to be opened after switching a density mark color to a non-default color palette, then switching off density mark type.

Fixed in 2018.3.1
840413 Tableau Desktop

With a table calc an reference line in the view, nested sorting failed with a "No such column" error.

Fixed in 2019.1
817431 Tableau Desktop

Selecting a mark to highlight and changing filter selections sometimes resulted in the wrong measures being highlighted.

Fixed in 2019.1
823985 Tableau Prep

When port number is not specified in the tfl flow file, command line refresh is not able to match the connection. Error will read: “could not find match for [server name]”

Fixed in 2018.3.2
802750 Tableau Prep

Sometimes, Tableau Prep output preview data was different from the actual output data.

Fixed in 2018.3.2
804393 Tableau Prep

Using a "keep only" filter resulted in fewer rows in the output than seen in the preview pane.

Fixed in 2018.3.2
838311 Tableau Prep

Inserting variables into the calculation editor improperly wipes out or replaces multiple lines of calculation text up through the subsequent variables in the calculation.

Fixed in 2018.3.2
832917 Tableau Prep

When creating a union that has at least two mismatched fields you cannot drag and drop last fields and an error appears "Something went wrong and the application needs to restart."

Fixed in 2018.3.2
832070 Tableau Prep

Publishing a flow from the Command Prompt rather than from the Tableau Prep interface produces an error, “You don't have credentials for Tableau Server to publish extract for one or more output nodes in tfl/tflx file”, though publishing from the Tableau Prep interface using the same credentials works fine. 

Fixed in 2018.3.2
812656 Tableau Prep

Tableau Prep sometimes failed to launch with an "Uncaught Exception: Error: ENOENT: no such file or directory, mkdir" error when the repository was located in a shared drive.

Fixed in 2018.3.2
831786 Tableau Prep

If the pivot action is selected in the super-node, the pivoted fields cannot be renamed. Other fields seem fine.

Fixed in 2018.3.2
809197 Tableau Prep

Data contained in Output is different from data contained when previewing Final Step, specifically, Output has some null values for fields that previewing Final Step does not.

Fixed in 2018.3.2
783920 Tableau Prep

After joining a .csv file with a MySQL table, the following error occurred, when publishing the .hyper file to Tableau Online/Tableau Server:
"Collation mismatch, use COLLATE statements to resolve."

Fixed in 2018.3.2
823461 Tableau Prep

When you double-clicked a .tfl or .tflx, Tableau Prep opened, but the actual flow did not open.

Fixed in 2018.3.2
796880 Tableau Prep

Tableau Prep output files (All formats: CSV, TDE, HYPER) show different data than inside the Tableau Prep Data Profile UI.

Fixed in 2018.3.2
751254, 836079, 742885 Tableau Server

Publishing a large workbook would fail with an HTTP 502 error if the publishing process took longer than the wgserver.session.idle_limit setting value.

Fixed in 10.5.10, 10.1.17, 10.2.13, 10.3.11, 10.4.7, 2018.1
833416 Tableau Server

When you tried to view data for a worksheet that had a percent (%) symbol in the name, an "java.lang.IllegalArgumentException: URLDecoder: Illegal hex characters in escape (%) pattern" error occurred.

Fixed in 10.5.10, 2018.1.7
827204 Tableau Server, Tableau Online

Hyper crashes due to invalid expression extraction.

Fixed in 2018.2.4, 2018.3.1, 10.5.10, 2018.1.7, 2018.3
776771 Tableau Server

When using Mutual SSL, fallback to password authentication does not work in these scenarios: 1. When signing in to Tableau Server from Tableau Desktop without the client certificate installed on the client machine. 2. When sharing views using the "embed=yes" URL parameter with the Guest Account disabled in Tableau Server.

Fixed in 10.5.10
819235 Tableau Server

When using a Chinese, Japanese, or Korean locale in Tableau Server on Linux, after you changed a date and time parameter value, the parameter reverted back to the previous value.

Fixed in 2018.2.4, 2018.3.1, 10.5.10, 2018.1.7
780191 Tableau Server

The time part in the datetime type is not displayed properly, when user locale is set to Japanese or Korean on Linux server (Tableau Server on Linux).

Fixed in 10.5.10
788904 Tableau Server

Tooltip fails to disappear in workbooks published to Tableau Server, when the workbook is published with the "Show sheets as tabs" option checked.

Fixed in 2018.1.7
834805 Tableau Server

Upgrading from Tableau Server 2018.1 and earlier versions to 2018.2 and newer versions failed with an "InstallerException: Unable to login" error when the TSM admin password contained an exclamation point (!).

Fixed in 2018.2.4, 2018.3.1, 2019.1
829269 Tableau Server

When creating a backup on Tableau Server 2018.2.1, extracts are being deleted if a junction is used instead of a sym link.

Fixed in 2018.2.4
750734 Tableau Server

Tableau Server coordination worker shows as 'Down' in systeminfo.xml after a clean install.

Fixed in 2018.2.4
825786 Tableau Server

Sometimes, installing Tableau Server 2018.2 failed with an "Initialization terminated at step 5 of 40: An error occurred while waiting for services to reconfigure." message.

Fixed in 2018.2.4, 2018.3.1
825512 Tableau Server

After upgrading to or installing Tableau Server 2018.2, sometimes logs grew quickly and filled available disk space.

Fixed in 2018.2.4, 2018.3.1
757633 Tableau Server

DomainMapperForGroups fails to give AD domain access to group on site import.

Fixed in 2018.2.4
820203 Tableau Server

MSAS datasources published with "Prompt User" credentials continually prompted for credentials when accessed from an non-Administrator account.

Fixed in 2018.2.4, 2018.3.1
819770 Tableau Server

Filters with no shading had a grey background after publishing.

Fixed in 2018.2.4, 2018.3.1
825597 Tableau Server

Changing the default layout from list to thumbnail or vice versa did not save when using "Make This my Start Page".

Fixed in 2018.2.4, 2018.3.1, 2019.1
817857 Tableau Server

Custom geocoding was not always applied when published from a computer using a Japanese language operating system.

Fixed in 2018.2.4, 2018.3.1
820229, 826398 Tableau Server

When trying to change the Run As Service Account name in TSMUI with a netbios name that contains a period, an error occurs: "The username must be specified as 'domain\user' with the domain being in the short (NetBIOS) format."

Fixed in 2018.2.3, 2018.3
821312 Tableau Server

When running a backup, the following error sometimes occurred, "Did not parse exactly one backup result, got 0."

Fixed in 2018.2.3, 2018.3
766589 Tableau Server

In Tableau Server on Linux environments, Microsoft Azure SQL based published data sources failed to connect to the database when you published them with prompt user authentication.

Fixed in 2018.2.2, 2018.3
767760 Tableau Server

Workbook size was inconsistently reported between the Stats for Space Usage administrator view and the Workbooks content view.

Fixed in 2018.3
769845 Tableau Server, Tableau Online

When you called the REST API method "Query Datasources", the field "createdAt" showed the same value as "updatedAt".

Fixed in 2018.3
791195 Tableau Server, Tableau Online

When using Rest API 3.0 code to access user information, only old Site Role names were returned.

Fixed in 2018.3
820393 Tableau Server

In some multi-node Tableau Server clusters, it was not possible to generate log snapshots via the UI.

Fixed in 10.4.12, 2018.2.3, 10.5.9, 2018.1.6, 2018.3
820659 Tableau Server, Tableau Online

Amazon Athena data sources published with "Prompt User" were inaccessible and a "Missing credentials error: Either UID/PWD or AwsCredentialsProviderClass must be provided." error occurred when you tried to access them.

Fixed in 2018.2.3, 2018.3
796140 Tableau Server

When attempting to load a workbook, the following error would appear: "Unexpected Error: An unexpected error occurred. If you continue to receive this error please contact your Tableau Server Administrator. Session ID: ###### Maximum call stack size exceeded."

Fixed in 2018.2.2, 2018.3
836626 Tableau Server, Tableau Online

Dashboards with "automatic" layout size, nested layout containers and subtotals displayed as blank in maximized browser windows.

Fixed in 2018.3.1
816977 Tableau Server

Custom fonts with a condensed font style were not correctly displayed when using server-side rendering in Tableau Server on Linux.

Fixed in 2019.1
784434 Tableau Online

Date filters with "only relevant values" selected did not respond when viewing in Safari on iOS.

Fixed in 2018.3
836363 Tableau Bridge

After entering credentials for a data source, the warning symbol (!) remained, preventing extract refresh.

Fixed in 2018.3.0.18.1030.2032
830156 Tableau Bridge

When using a parameter in a join with Custom SQL, sometimes a "Tableau Data Engine Error: 10000: Path does not exist" error occurred during refresh.

Fixed in 2018.3.0.18.1106.2100
846287 Tableau Bridge

When an error dialog displayed, the grey background was sometimes larger than the size of the underlying window.

Fixed in 2018.3.0.18.1127.1912
740035 Support, Education, Consulting

This is a test release note with no real significance please pay no attention to this text.

Fixed in 2018.2