Should Everyone Do #CustomerService?

More and more businesses are coming to the point of view that customer service is not a department, but rather an attitude, a philosophy and the mission of the entire company. So what does it take to get everyone involved in customer service and what benefits can it bring to your business? Read on: goo.gl/FONN0p

#CustomerService Tips. The Secret of the Right Greeting

Proper greeting is incredibly important in customer service. Those first few seconds set the tone and create that crucial first impression that your prospects and customer will have about you and your company. In our latest blog post we’re sharing 4 tips for the right greeting: http://goo.gl/Qks72l

11 Rules For An Outstanding Customer Service Training Program via +Shaun Belding

Most people now realize that customer service is more than just 'common sense.' It is a skill, with a lot of moving parts. And, like any skill, it requires continuous training and focus to be at the top of one's game. So, what should a customer service training program include? Here is the only real recipe that works:

#customerservice #custserv



CUSTOMER SERVICE WEEK: Team members who participated in the scavenger hunt yesterday were rewarded with a nice insulated Customer Service tote filled with fun snacks inside. The grand prize winners also received a $20 gift card.

#customerserviceweek #customerservice #team #supplychain #materialhandling

CUSTOMER SERVICE WEEK: Scavenger Hunt winners were…

Southeast Division
1st Place: Jason McClure, Rental / ReNewed Coordinator

Northwest Division
1st Place: Nicole Lane, Service Assistant

Corporate/Central Division
1st Place, Team 2
Latonia Magnus, AP Clerk
Tina La, Staff Accountant
Debbie Tworek, Corporate Marketing Communications Supervisor

Go team!

#customerserviceweek #customerservice #team #supplychain #materialhandling

CUSTOMER SERVICE WEEK: There’s no doubt about it, problems will arise, and it’s how you handle the problem that matters most to the customer. Customers don’t always want you to agree with them, sometimes, they’re simply looking for you to help them. Actively listening to a customer allows you to gain insight into the problem both in what the customer is and is not saying. Leading the conversation with what you CAN do tells the customer that you value their business, are looking to be fair, honest and have a strong desire to amicably resolve the matter. Leading the conversation with what you CAN'T do, simply tells the customer they are not valued and may force them to conduct business with someone else. #customerservice #customerserviceweek

The Power of Positive Thinking in #CustomerService

It's no secret that customer service jobs are often associated with negativity and can be pretty stressful. That’s why it’s important to develop and maintain a positive mental attitude. Our latest blog post provides 5 reasons why you should embrace positive thinking in customer service: https://goo.gl/YFZj0x

35 Inspiring #CustomerService Quotes from Leaders

The most successful businesses have one thing in common – outstanding customer service. In this infographic we’re sharing 35 motivating customer service quotes from some of the world's most admired business leaders to inspire your team. What quotes would you add to the list? http://goo.gl/V7tGzI

CUSTOMER SERVICE WEEK: Our team was treated to some delicious sweet treats on Day 3.

#customerserviceweek #customerservice #team

Responding to Tweets boosts willingness to spend

Businesses that acknowledge customer service-related issues on Twitter​ are likely to grow more, a Twitter study says. On average, customers are willing to spend between 3% and 20% more on items from businesses that engage with them through Twitter. Also, customers are 44% more likely to share their experience online and off, both, after receiving a positive response on Twitter compared with other channels.

#twitter   #customerservice   #brands  

5 Remarkably Powerful Customer Service Secrets From the Hospitality Industry

"Whether your business is a retail bank, a car wash, or a SaaS startup (or, for that matter, The Apple Store, which lifted many innovations directly from the hospitality industry, including the Genius Bar, which is a direct knockoff of the concierge desk at a Ritz-Carlton hotel), you'll find the customer service lessons of the hospitality industry apply." +Micah Solomon

#hospitality #customerservice

The Power of Positive Thinking in #CustomerService

It's no secret that customer service jobs are often associated with negativity and can be pretty stressful. That’s why it’s important to develop and maintain a positive mental attitude. Here are 5 reasons why you should embrace positive thinking in customer service: https://goo.gl/YFZj0x

CUSTOMER SERVICE WEEK: Customer Service Super Hero means more than just simply fulfilling what’s in our job descriptions. It’s an opportunity to showcase our talents and become a trusted member of the team while creating exceptional experiences for our internal and external customers. This year, we asked our team to nominate their Customer Service Super Heroes. This nomination process brought forth many stories of how members of our team routinely go above and beyond expectations to ensure a job well done. We are pleased to recognize 8 members of our Team who have exceeded expectations and stand out amongst the crowd. Click the link below to view Our 2016 Customer Service Super Heroes.

#customerserviceweek #customerservice #team #supplychain #materialhandling

How to Hire the Right People for #CustomerService

Even with the best strategy and tools, you can't deliver outstanding customer service, if you don't have the right people in your team who have been properly trained and, most importantly, have a customer-centric mindset and certain skills. Here’s how you can hire the best customer service talents: https://goo.gl/TtggKd

CUSTOMER SERVICE WEEK: Our team was treated to a delicious lunch on Day 5.

#customerserviceweek #customerservice #team #supplychain #materialhandling

10 Lessons About Customer Service You Can Learn From These Unforgettable Stories via +Awards International

The following companies are part of some truly memorable customer experience stories. They took one step further to make their customers happy. These stores may seem like fairy tales, but they are not! The customers will never forget them and once you read these stories, neither will you.

#customerservice #custserv

#CSWeek (Customer Service Week)
https://lnkd.in/bgJmyDA
https://lnkd.in/by_jriy

October 3-7 National #Customer Service Week #NCSW16
#CustomerService #CustServ #CS
#CustomerExperience #CustExp #CX

CUSTOMER SERVICE WEEK: Our team participated in a fun scavenger hunt on Day 4!

#CustomerServiceWeek #CustomerService #Team

Amazing Customer Service Can Provide Competitive Edge in Any Marketplace via +HappyOrNot

QUI TAKEAWAY
"Here is the real secret. Amazing customer service is just a little better than average. That in itself isn’t amazing. What makes it amazing is when it is a little better than average – all of the time. It’s the consistency that makes the difference. " +Shep Hyken

#customerservice #custserv #custexp

CUSTOMER SERVICE WEEK: One principle that is industry and company neutral is that what you do, not what you say matters most to the customer. If you’re in business today, you’re in the business of satisfying customers. Telling your customers how great you are, falls short when your actions contradict your message and creates mistrust and doubt regarding your intentions and abilities. Consistently delivering on your promise, creating experiences with positive results shows the customer that you not only listened, but understood their needs and took steps to ensure their satisfaction. Ensuring that your team’s actions are aligned with and support your message creates an experience which leaves the customer wanting to interact with your company. #customerservice #customerserviceweek