We discuss eliminating friction, "WOW" moments, highlighting value propositions, tools to measure/improve your onboarding process, when onboarding stops, and timing onboarding messages.
We cover qualitative vs. quantitative data, saying no to feature requests, tools for the job, sharing feedback with the team, and how to help your customers help you.
We cover why a strong onboarding process is important, pre-onboarding, how to socially integrate new employees, and how to keep onboarding going after the first month.
We cover the history of onboarding, reducing friction, getting to the "Wow" moment, how to turn prospects into customers, and more.