Contact Us

Please use the form below to send an email to AudiobookStand.com. The information needed will be:

Title
Author
ISBN Number (located by the barcode on the back of the audiobook)
Number of the defective disc (Disc 1, Disc 2, etc.)
Details on what the defect is (disc is skipping, disc is blank, etc.)
Your name and address

We will get back to you within one business day.

Please download the return form from here: https://www.audiobookstand.com/Returns-Form

iPod Users:

Transfer an MP3-CD to Your iTunes Library
Transfer an MP3-CD to Your iPod without Adding Files to Your Library
Transfer a CD to Your iPod
Re-label CD Tracks in iTunes
Re-label MP3-CD Chapters Playing Out of Order
Disconnect from Gracenote

Other MP3 Player Users:

Transfer an MP3-CD to Windows Media Player
Transfer a CD to Windows Media Player
Transfer a MP3-CD to Kindle and Kindle Fire

Transfer an MP3-CD to Your iTunes^®Library Version (11.0)

1 For iTunes versions 11 and newer, first click on the top left menu pane,
and select Show Menu Bar:

2 Open iTunes. Go to Preferences... (for Windows click Edit and scroll to Preferences; on a Mac click iTunes in the menu bar and scroll to Preferences) Click the

Advanced Tab.

3 Make sure that

Copy files to iTunes Music folder when adding to library has a check mark in the box. Click OK.

4 Insert an MP3-CD audiobook into your computer’s CD Drive. (The MP3-CD will not show in iTunes Source List like an audio CD would normally)

5 In iTunes click on File, scroll to Add folder to Library, click on the CD drive which is located under My Computer. Select Folder.

This will start the transfer process of the MP3 files into iTunes. This will take several minutes; you can monitor the progress on the top of the iTunes window.

After this is done, follow the steps below to transfer these audiobook files to your iPod.

6 Connect your iPod to your computer. Your iPod icon appears on the left hand side under DEVICES iTunes.

7 Default iTunes settings will automatically sync your new playlist to your iPod. If you have changed your settings, you will have to Click and Drag the audiobook files to your iPod icon. This will start the transfer of your audiobook to your iPod. After this process is finished, eject your iPod and enjoy!

Transfer an MP3-CD to Your iPod without Adding Files to Your Library Version (11.0)

1 For iTunes versions 11 and newer, first click on the top left menu pane,
and select Show Menu Bar:

2 Plug your iPod into your computer and open iTunes.

3 If you haven’t already, under DEVICES , you will see an icon for your iPod. Click on the icon. iTunes will automatically navigate to the Settings Summary tab. Under Options, verify the following box is checked:

4 Insert an MP3-CD audiobook into your computer’s CD Drive.
For PC Users: When the option box pops up Select:

From Mac Users: Double click on the CD icon on your desktop. Click the view items in a list icon:

5 Select the first

file (this should be the first file listed), hold down the Shift key and select the last MP3 file (this will highlight the files), click and drag the files to the iPod icon in iTunes. (you may have to hover over the iPod icon for several seconds until the

icon turns to a + icon) This will start the transfer of your audiobook to your iPod. This will take several minutes. After this process is finished, you can eject your iPod and enjoy!

Your audiobook is now in your iPod under Music.

Transfer a CD to Your iPod

Audiobooks on CDs are trickier to load to an iPod than an MP3-CD. Typically there are several CDs and the CD is not labeled. Sometimes, your iPod will connect to Gracenote and label the CD incorrectly. Below are our suggestions on how to import the CD and re-label the files so it is easier to navigate when played in your iPod.

1 Insert the CD, and wait for the tracks to appear in iTunes. DO NOT IMPORT CD yet… just display the tracks; it does not matter if the automatic lookup of track names is successful or not.

2 Select all of the CD’s tracks, and choose Join CD Tracks from the Advanced menu:

Note: If the Join CD Tracks menu item is dimmed you may have imported the CD, or you need to re-sort the list by the track number; see Apple’s knowledgebase article iTunes: Join CD Tracks Command Is Dimmed for details.

This will consolidate the many tracks on the CD into one, which will make it much easier to manage when the tracks are copied to your iPod.

3 Select Submit CD Track Names from the Advanced menu:

In the CD Info dialog that appears, fill out the information you know about the audiobook.

1. Artist: the author
2. Composer: narrator of the audiobook
3. Album: the book's title
4. Disc Number: which disc this is out of how many total discs
5. Genre: "Audiobook"
6. Year: the year the book or recording was published

4 Click OK, and the information will be submitted. You will probably be prompted to Select CD Category, since the online database uses a different category for audio books. Choose “Spoken & Audio”, click OK.

5 You’ll get a dialog telling you it’s done, click OK. When the submission process is completed, all of the tracks on the CD should have the appropriate information attached to them.

6 Click the Import button (bottom right corner) to import this disc

7 When the import finishes, eject the CD.

8 Switch to your Library, and find the newly imported track. There should be only one. Right click on it and select Get Info:

9 Switch to the Options panel, and check both the Remember playback position and the Skip when shuffling checkboxes:

The playback position tells iTunes and the iPod to make the file bookmarkable. Skip when shuffling keeps the spoken word track out of your music mixes.

10 Repeat this process for the each CD in the audio book, until you have imported all of the CDs.

11 Default iTunes settings will automatically sync your new playlist to your iPod. If you have changed your settings, you will have to Click and Drag the audiobook files to your iPod icon. This will start the transfer of your audiobook to your iPod. After this process is finished, eject your iPod and enjoy!

Re-label CD Tracks in iTunes

If Gracenote has labeled your CD incorrectly, there are a few options to fix this error.

1 The first option is to delete the cached information. WARNING: This will delete all the information you have received from Gracenote in the past and all the information you have manually entered. If you have ever labeled information through iTunes before, either with Gracenote or manually, please do not follow the first set of instructions unless you do not need the information labeled from previous imports. For more information please see: How iTunes remembers audio CDs saves information for the CD into the "CD Info.cidb" file. It's saved here:

Mac OS X	/Users/username/Library/Preferences
Windows Vista and Windows 7	/Users/username/AppData/Roaming/Apple Computer/iTunes
Windows XP and Windows 2000	/Documents and Settings/username/Application Data/Apple Computer/iTunes

If you delete this file, it will delete the information that was labeled to the disc. You will now see the information from the disc itself (Track 01, Track 02, etc):

A better option, albeit time consuming, is joining the track names and editing the information yourself. Use the Transfer a CD to Your iPod section of the page to learn how to complete this process.

Re-label MP3-CD Chapters Playing Out of Order

If your MP3-CD is not playing in the correct order, it may be one two things:

1 Your player is on “shuffle”. This is a feature on many players to play music files at random. You will have to turn off this feature in order for the audiobook to play in the correct order.

2 Some of the earlier MP3-CDs were labeled poorly. For Example, the first chapter was labeled as Chapter One or Chapter 1. This will need to be fixed for them to load correctly.

Right click on the first chapter in your library

• Click Get Info

• Select the Info tab (second tab from the left)
• Re-label the Name as CH01 – Title

• ex. CH01 – Clan of the Cave Bear
• Make sure to make each chapter two digits (do not label CH1, instead label CH01)

• Click OK
• This step will need to be repeated for all the chapters of the audiobook

Disconnect from Gracenote

iTunes will connect to Gracenote to automatically label the CD. If Gracenote cannot find an exact match, it will apply the information of a similar match. First delete the original file. Then, in iTunes select Edit, Preferences, under the General Tab unclick the option: Automatically retrieve CD track names from Internet. Re-download the audiobook.

Transfer an MP3-CD to Windows Media Player

1 You will first have to transfer files from the MP3-CD to your computer. Insert MP3-CD into the CD drive. In the window that automatically pops up select

Open folder to view files using Windows Explorer.*

*If this window does not automatically pop up, you can browse to your CD drive manually:
   • From the Start up menu or your Desktop, select: Computer,
   • On the left side of the window under Computer, select your disc drive.
     The files should now be listed on the right hand side of your screen.

2 Create a new folder on your desktop. Name this folder the title of the audiobook.

3 Select all the files with the extension .mp3 and drag them to the new folder you just created on your desktop.

4 Open Windows Media Player. Open the folder on the desktop with the transferred files. Select the files with an extension of .mp3 once more, only this time, drag them to the open Windows Media Player window. This will start the transfer of these files into the Windows Media Player program.

5 “Sync” the files to your player and enjoy!

We Recommend: If you have software installed on your computer that came with your MP3-Player, insert the MP3-CD into your computer’s CD drive. When the automatic window pops up, select the installed program.

Transfer a CD to Windows Media Player

1 Open Windows Media Player and Insert the CD into the CD drive.

2 Select either the “Rip” or “Rip CD” (depending on your version of Windows Media Player) tab at the top of Windows Media Player. This will start the transfer of these files into the Windows Media Player Program

3 Eject the disc.

4 Select “Music” on the left side of Windows Media Player. Scroll down to the newly added audiobook. It will import with no information. It should list as: Unknown album, Unknown artist, etc. You can label this information yourself by right clicking on each one:
For Unknown album type the title and disc number (with a zero preceding the disc number) Ex. Bed of Roses – Disc 01
For Unknown artist type the author of the audiobook
For Unknown Genre type the genre (romance, suspense, etc.)
For Unknown year type the year the audiobook was published

5 “Sync” the files to your player and enjoy!

Transfer an MP3-CD to Kindle and Kindle Fire

1 You will first have to transfer files from the MP3-CD to your computer. Insert the MP3-CD into the CD drive. In the window that automatically pops up select Open folder to view files using Windows Explorer

2 Create a new folder on your desktop. Name this folder the title of the audiobook.

3 Select all the files with the extension .mp3 and drag them to the new folder you just created on your desktop.

4 Plug in your Kindle using the USB cord provided.

5 The Kindle should now appear under My Computer as a drive.

6 Open the Kindle drive. It should now show all the folders on your Kindle.

7 Drag the folder that you created on your desktop for the audiobook to your Kindle.
For the standard Kindle drag the folder to the Music folder.

8 After it has completed transferring disconnect the device.

9 The audiobook should now appear under Music on your Kindle.

Please fill out your name, email and phone number along with a description of how we can help you. We will respond within one business day.

Or, call us at 1-800-854-7859 M-F 10 am-6 pm EST.