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Research inquiries allow TSIA members to directly tap into the knowledge of our expert research team to receive answers to questions as well as ad hoc advice and consultation on pressing business issues.
The focus of TSIA research is to understand the levers of growth, efficiency, and strategic differentiation within technology services. Service leaders can leverage these insights to ensure their business is on the right track to continue delivering revenue and profits.
View published research by service discipline:
Customer Success | Education Services | Expand Selling | Field Services
Managed Services | Professional Services
Service Revenue Generation | Support Services
These calendars offer a two-quarter view of upcoming member research and events, including planned studies and surveys.
View research calendars by service discipline:
Customer Success | Education Services | Expand Selling | Field Services
Managed Services | Professional Services
Service Revenue Generation | Support Services
Discover fresh content and recommended reading related to your most pressing service business challenges (SBCs).
View presentation slides from TSW conference sessions and keynotes by TSIA's research executives and leading technology service and solutions providers.
View conference presentations by service discipline:
Customer Success | Education Services | Expand Selling | Field Services
Managed Services | Professional Services
Service Revenue Generation | Support Services
Watch videos and clips of featured insights and presentations to stay current on best practices and latest insights from the technology services industry's top thought leaders and solutions providers.
TSIA data tools allow you to mine insights from simple, interactive visualizations. Most tools are updated on a quarterly basis, and we plan to add several new tools each year.
Browse the data tools by topic:
Quarterly Public Financial Sets | ROI Calculators | Multi-Member Survey Dashboards | TSIA Consumption Analytics Objectives
TSIA webinars are a valuable resource for in-depth information on services industry performance trends, operational metrics, best practices, and innovative service technology solutions. These webinars are presented in a variety of formats, from peer-to-peer roundtables on critical industry issues, to industry expert briefings with Q&A, to technology provider presentations.
Join us October 17-19 for our fall TSW conference, "Aligning for Growth and Outcomes". Learn how top technology companies are transforming their service functions to drive new levels of customer value and corporate success.
TSIA executives are available to share their expertise with you and your company. Request a workshop, onsite advisory services, or speaking engagement to gain outside perspective and thought leadership on current trends affecting the technology services industry.
Consulting Alliance Partners provide consulting services to TSIA members in order to enhance service effectiveness in alignment with TSIA thought leadership.
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