UITS services directory

#

• 3D Printing Studio

  Learn more about the 3D print facilities at IU Bloomington and IUPUI, open to all IU students, faculty and staff.

A

• Account Management

  Manage your computing accounts and passphrases

  Related:
  • Passphrase Reset
• Ad Astra

  Web-based scheduling software that uses IU's information systems to help departments, schools, and programs efficiently schedule activities and resources in classrooms and other campus spaces.

• Alfresco Share

  Provides a secure digital space for group collaboration and document sharing, in support of academic research

• Apple's IU Store

  IU and Apple have teamed up to create a custom Apple Store where you can buy systems at a significant discount

• Applied Technologies Lab

  Independent research on emerging technologies such as thin client computing, next-generation wireless, and handheld devices

• AskIU

  General information question-and-answer service

B

• Badges at IU pilot

  A new proficiency-based approach to documenting and sharing faculty accomplishments

• Big Red II

  A Cray supercomputer for the IU community and the national cyberinfrastructure ecosystem including XSEDE

• Biomedical Application Development

  Secure, HIPAA-aligned software for biomedical research

• Box

  Box is an online service that provides no-cost cloud storage to students, faculty, and staff.

• Business Intelligence

  Hosted service designed for the reporting and analysis of university data

C

• Campus Networks Portal

  Add new netblocks/VLANs, manage hosts and DNS records, and request inbound network traffic firewall exceptions with the IU Data Centers.

  Guides:
  • Using the Campus Networks Portal
  • Rates of services
• Canvas

  IU's learning management system that allows students and faculty to view grades, download class materials, and connect

• Central Authentication Service (CAS)

  A login service giving access to multiple password-protected IU web systems.

• Classroom demonstrations

  Learn about your ptions for creating demonstrations using audio, video, and screen captures

  Related:
  • Kaltura
  • Echo 360
• Classroom Technology (IU East)

  Find and reserve classrooms that are equipped with technology

• Classroom Technology Support (IU Bloomington)

  Services available to instructors and associate instructors

• Classroom Technology Support (IU South Bend)

  Request software, schedule a consultation, or learn about the equipment and services offered to instructors

• Classroom Technology Support (IUPUI)

  Services available to instructors and associate instructors at IUPUI

• Cloud storage

  Link your preferred storage and have on-the-go access to your files

• Computer Carry-in Consulting (IU Bloomington)

  Bring your device to the Support Center for help with software and operating system issues.

• Computer guide

  Deals by vendor (eg, Apple, Dell, Sony), recommendations, and common questions

  Vendors:
  • Dell's IU Store
• Conference calls

  Hold meetings over the phone to save time and money.

  Tools:
  • Unified communication (UniCom)
  • Pexip Web App
  • Pexip Virtual Meeting Room
  • Pexip mobile app
  • Videoconferencing at IU
• Consolidated Hosting Environment (CHE)

  Web applications and other information systems for departments on all campuses

• Cyrus

  IU's IMAP (Internet Message Access Protocol) email system will be discontinued on September 30, 2015

D

• Data Center proxy requests

• Decision Support

  Search for reports, dashboards, decision support systems

• Decision Support Initiative

  Enhancing data, models, processes, and interactions to improve decision making at Indiana University

  Reports:
  • Decision Support
• Dell's IU Store

  IU and Dell have teamed up to offer Dell computers, electronics, and accessories at a discount to all IU students, faculty, and staff

• Digital Media Streaming

  Digital media streaming is available to all Webserve account holders.

• Document sharing

  Learn how to collaborate on documents and share data with others

  Tools:
  • Box
  • SharePoint
  • Alfresco Share
  • Slashtmp
• Domain Name System (DNS)

  Translates a computer's fully qualified domain name (FQDN) into an IP address for all Internet domains assigned to Indiana University

• Duo Control Panel

  Manage settings and devices used for Two-Step Login

• Dynamic Host Configuration Protocol (DHCP)

  A network protocol through which servers can automatically assign specific, dynamic IP addresses to individual computers, which helps prevent issues that arise from static assignments

E

• Echo 360

  Lecture capture and personal capture solution at Indiana University

• eDossier

  Allows faculty members to assemble, submit, and evaluate online portfolios for tenure review and promotion

• Education Certification (EdCert)

  Advanced technical training for departmental computing support staff

• Electronic Document Storage

  Capture paper documents electronically and transfer them to centralized electronic document libraries

• Email

  What you need to know about the accounts IU provides for all faculty, staff, and students

  Accounts:
  • Umail
  • Exchange
  • Imail
  • Cyrus
• Emergency notifications (IU-Notify)

  In case of a campus emergency, IU will send email, phone, or text notifications.

• Employee Center

  Review benefits, payroll and tax, and other employee information

• Enterprise Business Intelligence Tools

  Use SQL Server Reporting Services 2012 and Tableau to build and visualize reports

• Enterprise Confluence

  Online collaborative environment used for intranets, knowledge management, and documentation at IU

  Tools:
  • FootPrints
  • JIRA issue tracking
  • Redbooth
• ePTO

  Review, manage, and approve accrued paid time off (PTO)

• eTexts

  IU’s eTexts initiative focuses on delivering digital materials to students at a reduced cost, while providing faculty with new tools for teaching and learning.

• Exchange

  Outlook Web App provides secure access to IU Exchange mailboxes from any computer connected to the Internet.

F

• Faculty Annual Report

  Summaries of grants, publications, and other activities submitted by faculty

• Faculty technology guide

  A quick start to IU's technology resources for teaching and research faculty.

• FootPrints

  Records and tracks support and customer service requests for IU departments

G

• Gateway web services hosting (XSEDE)

  Supports access to XSEDE supercomputing reources

• Geographic Information System (GIS) Services

  Information about GIS and Remote Sensing

• Go.IU URL shortener

  URL shortening service for IU faculty, staff, and students

• Google@IU

  Google@IU provides all faculty, staff, and students with access to Google Apps such as Docs, Drive, Sites, Sheets and other Google Apps.

H

• Hadoop

  Supports distributed processing of large data sets for the Extreme Science and Engineering Discovery Environment (XSEDE)

• HELPnet central systems (systems engineering)

  Consultations in systems administration and server management

• HELPnet client (desktop) support

  On-site workstation computer support to any departments within IU

• HELPnet life cycle and inventory services

  Monitoring for fiscal use and expenditures for technologies related to information, computerization, telecommunication, and networking

• HELPnet web services (application development)

  Programming services to build custom web applications

• HR eDocs

  Process employee-related eDocs and update information in the PeopleSoft HRMS application

• HRMS Payroll

  Directly links into PeopleSoft HRMS for payclerks

I

• Identity Finder

  Tool to prevent identity theft by managing the personal information stored on your computer, file shares, or external media

• iGPS Plan

  Use this tool to plan your coursework for future terms.

• Imail

  UITS has ended new account creation for Imail and will provide current account holders at least six months' notice before Imail is retired.

• IPv6 Testing Tools

  Use this website to test if your network connection is IPv6 ready.

• IT Brand

  Information and resources for using the IT Brand on the web.

• IT Community Partnerships

  UITS liaison for community engagement, outreach, collaboration, and sustainable/green IT

  Programs:
  • Student Outreach
• IT News & Events

  News from IT Communications about IU's advanced IT services and cyberinfrastructure for the university community and for local, national, and international audiences as well as news about IT events, support, resources, services, security, and more.

  Outlets:
  • Podcast Portal
  • Monitor & Newsbit
  • Talk Nerdy
• IT Policy Alignment Consultation

  Service provided through UITS HELPnet Technology Services to ensure that business units' IT services align with IU IT security policies

• IT Training Certificate Series

  Workshops for gradual mastery of Office, Access, Excel, web design, or desktop publishing

• ITHelpLive

  Live chat with the UITS Support Center

• IU Address Book

  Find IU student, faculty, and staff contact information

• IU Brand

  IU's style guide for the web, including a pattern library with code snippets

• IU Framework

  The IU Framework is an implementation of the IU style guide.

• IU List email service

  Manage mailing lists, create digests of messages, and maintain archives of past communications.

• IU Messaging Services (MAS)

• IU Print

  A university-wide system that allows you to print at Student Technology Center (computer lab) printers from any device

• IU Secure

  IU's wireless network for students, faculty, staff on all campuses.

• IUanyWare software streaming service

  Use a web browser or mobile app to run certain IU-licensed software without downloading it

• IUCAT library catalog

  IU's online library catalog

• IUIE (Indiana University Information Environment)

  A collection of reports, tools, and information to to help IU provide access to institutional data.

• IUware

  Software distribution service for Indiana University students, faculty, and staff

J

• JIRA issue tracking

  Online tool for reporting and tracking software issues and projects

K

• Kaltura

  Kaltura is cloud-based video management system for storing, publishing, and streaming videos, video collections, and other media.

• Karst

  Large amounts of processing capacity over long periods of time for data-intensive applications

• Knowledge Base

  Answers to questions about IT@IU

• Kuali Financial Services

  Requires special permissions

• Kuali Time training and support

  Guides and tutorials for payroll processors and managers of hourly and biweekly staff

L

• Learn more about Campus Networks

  Supports all network services that are internal to Indiana University, such as wired and wireless internet connections, secure virtual private networks, and many others

  Services:
  • Virtual private network (VPN)
  • Wireless networks & locations
  • Dynamic Host Configuration Protocol (DHCP)
  • Domain Name System (DNS)
• Learn more about IT help options

  Find a consultant, service, or online resource to help with your computing needs

  Options:
  • Knowledge Base
  • Computer Carry-in Consulting (IU Bloomington)
  • ITHelpLive
• Learn more about IT Training Online

  IT Training offers workshops, tutorials, and self-study training materials for faculty and students

  Options:
  • Workshops and online presentations
  • Certificate series
  • Microsoft eLearning
  • Workshop materials
  • Pluralsight
• Learning Spaces

  Design of formal and informal learning environments that reflect effective teaching/learning pedagogies

• Log-ALERT!

  Provides a real-time automated log management solution to monitor system, security, and application event logs, as well as logs from any SNMP-enabled device

M

• Mason

  A large memory computer cluster for genome assembly software, large-scale phylogenetic software, or other genome analysis applications

• Media Inquiries

  Start here if you are looking for an expert opinion, or for facts, figures, photos, and video about University Information Technology Services at Indiana University.

• Microsoft eLearning

  Available at no cost to the IU community -- covers Windows, Office, Lync, SharePoint, and more

• Monitor & Newsbit (Newsletter)

  Biweekly UITS newsletter with all the latest information on IT@IU.

• Mosaic

  Indiana University's comprehensive set of services and strategies to support faculty and students using active learning spaces

• MySQL database service

  Available for Webserve accounts to access and store data

N

• New to IT at IU

  An introduction to IT at IU

• Next.IU

  Investigates the tools and approaches that support diverse learning environments and extend the capabilities of Canvas

O

• Office 365

  Use your IU credentials to get the desktop version of Microsoft Office 2016 applications at no cost.

• OnBase

  Document management system to store document images and files on a central server

• One.IU

  A comprehensive directory of all IU services

• Overview of HELPnet Technology Services

  Assistance in the technological, security, and telecommunication needs of individuals, academic programs, research centers, and external public and private agencies

  Services:
  • Central systems engineering
  • Client (desktop) support
  • Application development
  • Life cycle and inventory services
  • IT Policy Alignment Consultation
  • Log-ALERT!

P

• Pages (individual web pages)

  Non-departmental web hosting (individual web pages)

• Passphrase Reset

  Manage your IU Network ID passphrase, change your existing passphrase, or perform a reset if you've forgotten it

• PCI requests

• Pluralsight

  Pluralsight is a leading provider of video-based online training with a focus on more technically oriented and design focused topics.

• Podcast Portal

  Access to all IU podcasts

• Portable Equipment Support (IU Bloomington)

  Equipment for classroom instructional use as well as for other academic support activities

• Portable Equipment Support (IUPUI)

  Equipment for classroom instructional use as well as for other academic support activities at IUPUI

Q

• Qualtrics

  A cloud-based survey tool available for licensing through IU

  Related:
  • REDCap
• Quarry

  Quarry research computing cluster will be decommissioned on January 30, 2015.

R

• RA Bulletin Boards

  Content for residence hall floor bulletin boards.

• Rates of services

• Redbooth

  Web-based collaboration tool (formerly called Teambox)

• REDCap

  Secure, web-based application for building and managing online surveys and databases, in support of academic research

• Research Database Complex (RDC)

  Supports research-related databases and data-intensive applications that require databases

• Residential Technology Centers

  Computing facilities in the campus housing complexes at IU Bloomington and IUPUI's Ball Hall

S

• Salesforce at IU

  Supporting staff productivity and constituent engagement by delivering technology solutions that foster communication and collaboration.

• Security First

  Training to help you keep systems and services secure

  Related:
  • EdCert
• SharePoint

  The IU SharePoint service provides Group Sites and My Sites for team collaboration and content management.

• SIS Student Center

  For students to view course offerings, register for classes, see class schedules and grades, make payments, and more.

• Slashtmp

  Provides graduate students, faculty, and staff a way to share data with others via a web interface

• SMART Administration Services

  Delivers systems administration and server management by offering multiple levels of essential support and customizable add-on services

• Staff Directory

  Individual contact information for UITS staff

  Related:
  • IU Address Book
• Staff technology guide

  A quick start to IU's technology resources for IU Staff members.

• Statewide IT

  IU's annual gathering of IT professionals from every campus to learn about new technologies and initiatives and plan for the future.

• Statistical and mathematical applications

  Learn about the statistical and mathematical applications available to IU students, faculty, and staff.

• Status.IU

  Information about planned changes, maintenance, outages, problems, and interruptions for Indiana University computing systems, services, and applications

• Storage and Virtualization

  Offering remote access to high-performance and high-availability hardware and security devices

  Systems:
  • OnBase
• Student Outreach

  Program to help faculty and students become more comfortable with IU's technology services

• Student Technology Centers

  Campus computer labs with workstations and other IT services.

• Student technology guide

  Being successful means having the right tools. Follow these 10 tips to get started with tech at IU.

T

• Talk Nerdy

  Podcast topics include the latest tech news, gadget reviews, support tips, debates, gaming, and other cool tech happenings at Indiana University and beyond.

• Telecom repairs & service requests

  Submit repair and service requests.

  Related:
  • PCI requests
  • IU Messaging Services (MAS)
  • Data Center proxy requests
• Telephone

  Information about office telephone equipment and campus housing phones.

• Through Your Lens

  Photography contest to find the best in tech experiences at IU

• Timekeeping (Kuali Time)

  Timesheets and attendance for IU's hourly and biweekly staff

  Related:
  • Timekeeping training and support
• Travel Management Services

  Visit Travel@IU, set up direct deposit for reimbursement, and review your accommodations

• Two-Step Login

  Increase account security with Two-Step Login

U

• UITS Change Management

  UITS Change Management (weekly meeting) is the process of communicating, coordinating, scheduling, and monitoring change to UITS resources

• UITS Jobs

  Employment at UITS includes professional positions, internships, assistantships, and student and part-time jobs.

• UITS Organizational Charts

  UITS units provide support and services for the university community, as well as those dedicated to high performance computing, advanced networking, and evolving international cyberinfrastructure.

• UITS project directory

  A directory of UITS projects

• UITS survey

  The annual UITS user satisfaction survey

• Umail

  Provides IU students with access to email and other online communications powered by Google

• Unified communication (UniCom)

  Desktop communication system with instant messaging, phone, email, desktop sharing, and more

• University Information Technology Services (UITS)

  IU's IT unit, charged with supporting the university's vision for excellence in research, teaching, outreach, and lifelong learning

  Related:
  • Organizational Charts
  • Jobs
  • Project directory
  • Change Management
  • Departments
• Using the Campus Networks Portal

V

• Videoconferencing at IU

  IU offers no-cost options for hosting and joining virtual meeting rooms (also known as bridges) by video, phone, or telepresence.

• Virtual private network (VPN)

  Allows you to securely connect to IU's network from outside IU

• VoiceThread

  Instructors and students can create, share, and comment on various types of multimedia and documents. Integrates with Canvas.

W

• Web Content Management System (WCMS)

  IU's web content management system for creating and managing websites

• Web hosting

  Find a solution for your department's web hosting or web services needs

• Webserve

  Provides the university community the ability to publish information for purposes related to the university's mission

  Related:
  • Digital Media Streaming
  • MySQL database service
• Wireless networks & locations

  IU offers a variety of wireless internet connectivity options to different groups on campus—such as students, visitors, or departments—and also provides troubleshooting support.

• Workshop materials

  Materials developed by IT Training are also available to IU faculty, staff, and students as no charge, PDF downloads

• Workshops and online presentations

  Browse the IT Training catalog for no-cost learning opportunities.