MindTouchVerified account

@MindTouch

MindTouch is a smarter knowledge management solution that improves support agent productivity, increases case deflection, and fuels support.

San Diego, CA
mindtouch.com
Joined February 2008
2,264 Photos and videos Photos and videos

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  1. Pinned Tweet
    May 21

    The Spring ’19 Product Launch is here! With three new solutions, organizations can quickly put their in the hands of customers & agents. Learn more:

    1 retweet
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  2. 3 hours ago

    The next @LamdaSharp is July 17! Check out last month's challenge and sign up:

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  3. 19 hours ago

    Give immediate access to the content they need when and where they need it. Learn more about for :

    1 like
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  4. 22 hours ago

    Supercharge your customer experience. Get started by requesting a :

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  5. Jul 2

    99.5% uptime. Can your solution do that? Learn why it's important:

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  6. Retweeted
    Jul 1

    Missed last week's tweetchat? Here's a roundup - 25+ Tweets from our Customer Feedback topic featuring , CCXP and friends! 🦜 Tweets by

    1 reply 6 retweets 6 likes
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  7. Jul 1

    For the best customer , sought the help of . Read the press release:

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  8. Jul 1

    Does the phrase "the customer is always right" still ring true? believes so:

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  9. Jul 1

    Are you like Carol, Tanya or Reggie? Read the blog to learn about their struggles:

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  10. Jun 28

    Often, the obstacles faced by agents are shared by customers.

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  11. Jun 28

    From customers, to prospects, to your own internal agents, your support content is serving a lot of people. Are you meeting all their needs?

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  12. Retweeted
    Jun 27

    What Are the 3 Elements of a Great Content Experience?

    5 retweets 2 likes
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  13. Jun 28

    Spot on and just about says it all! Customers shouldn't feel like giving feedback is a burden

    A3 To avoid being annoying when asking for feedback: Make it optional, make it opt-in, keep it simple, keep it short, ask good questions, ask at the right time, + leave room for unstructured comments. Manage cadence of surveys. tool can help do all that.
    1 retweet 2 likes
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  14. Jun 28

    Join in! Customer feedback is a crucial aspect in developing your strategy!

    I'm not sure you'll find a single or pro who doesn't love the topic of customer feedback. Come join us and talk about it on the with starting now. Share your perspectives and experiences!
    1 reply 3 likes
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  15. Jun 28

    If you missed our latest , you can get it sent right to your inbox! Sign up here to learn why will be changing the industry:

    1 like
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  16. Jun 27

    Customer is key to lowering and improving loyalty. Here's how to get started:

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  17. Jun 27

    Learn how creates the ultimate powerhouse. Read the whitepaper:

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  18. Jun 27

    For best-in-class customer , sought the help of our solution. Learn about their success story:

    1 retweet
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  19. Jun 26

    How do you feel about interacting with chatbots in lieu of customer support agents?

    1 reply
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  20. Jun 26

    Your agents are the biggest consumers of your content. But do you know how they're finding it?

    1 like
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  21. Jun 26

    5 ways you're creating a high-effort :

    2 retweets 1 like
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