Template:Support

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The documentation of this template is included from its /doc subpage (Edit)

Usage

This template is used to keep track of open support requests, usually filed at Support and later moved to the talk of the affected project if still needed. It's added to the summary of the thread. This information is currently used on Support/Open requests, Category:Support requests and devs' user pages via {{Support requests}}.

Syntax

{{Support|status=status|project=project|dev=developer}}

Parameters

• status= can either be:
  • closed for solved problems or problems sent to a proper tracking system (for instance bugzilla:),
  • open for problems the solution of which has been detected and awaits implementation, for instance documentation by the author of the code,
  • unconfirmed (default) for unsolved issues which need to be investigated and "assigned".

• project= is one of the supported projects (defaults to MediaWiki), used together with the status to categorize the thread automatically, for instance Category:Support requests for MediaWiki for the "unconfirmed" requests. It can also be twn for translatewiki.net, eol for Encyclopedia of Life osm for OpenStreetMap, vicuna for Vicuña Uploader or wlm for WLMMobile. The exact case and abbreviation mappings can be found in Template:Support/mapping. Must be translatewiki.net or twn for issues specific to this website or to be handled by the staff even if related to a single project, like optional messages, import-export of more files and other problems with updates, any configuration issue on translatewiki.net's end etc.

• dev= is an optional field for the name (preferably username or commit name) of the developer responsible of solving the issue so that he can find it and be poked about it easily, currently used only to sort the threads in the category; the template will also try to link their "profile" where possible. mw:Gerrit/Navigation#System messages contains some suggestions on how to find the person to ask to; if it's a Wikimedia software project, you can as well "assign" the thread to its manager (usually found on the project's page on mw:).
  • If the dev has a user name on translatewiki.net and a different user name in gerrit, put the translatewiki.net user name in dev and the gerrit username in gerritdev for both links to work.

Examples:

{{support|status=open|project=MediaWiki|dev=Nikerabbit}}

generates:

The following issue is open, waiting for action by Nikerabbit (chase).

{{support|status=closed|project=MediaWiki|dev=Nemo_bis}}

generates:

The following issue is closed by Nemo_bis (chase).