Send documents in a message

Attaching and sending documents, like a PDF, directly in messages isn't possible—however, you can share a link to your document if it’s hosted on a file-sharing platform such as Google Drive, Dropbox, OneDrive, or WeTransfer.

Send document links

Once you’ve uploaded your document to your preferred file-sharing platform, you can share the link in messages with a host or guest.

Choose share settings that make your link shareable

Most file-hosting platforms allow you to adjust privacy settings, so you can control who has access to your file—you may also be able to restrict access or require a password. Make sure to check the settings to ensure that your host or guest can access your document.

Policies to adhere to when sending messages on Airbnb

Please keep in mind that using email and messaging must comply with our Off-Platform Policy. You shouldn’t use email or messaging to ask for guests’ contact information before they book a stay, or misuse their contact information.