Efficient Customer Service
Customers are no more the passive players in today’s online business. Now, customers can exploit a wide range of backend tools. They can access order history and order statuses while also adding products to their wish lists, comparing product features, and enjoying multiple billing and shipping addresses features. Such features, in turn, ensure customer satisfaction and your business also gets the much needed input from your very own customers.
Additional features ensuring efficient customer service include:
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- Contact Us Form
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- Feature-rich Customer Accounts
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- Order History with Status Updates
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- Order Tracking from Account
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- Forgotten Password Email from front end and administration panel
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- Order and Account Update Emails
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- Customizable Order Emails
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- Edit Orders from the Admin Panel
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- Edit orders via customer account
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- Real live cart possibility
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- Regular Newsletter Updates
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- ‘Email a friend’ feature
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- Product Compare Feature
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- Product Wish list
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- Multiple billing and shipping addresses