Qualtrics

@Qualtrics

Qualtrics is the world's leading enterprise survey platform that powers customer, market, and employee insights.

USA
Joined January 2009

@Qualtrics is blocked

Are you sure you want to view these Tweets? Viewing Tweets won't unblock @Qualtrics.

  1. Pinned Tweet

    Discover the best in practices from JetBlue and many others. Sign up for free:

  2. Little wows—moments of WOWs—add up when you light up customers with little delights.

  3. Lessons from The Mouse on how to deliver world-class , by ! Watch at 3pm ET >>

  4. 80% of tweets come from with 80% reduction in cost to resolve

  5. Up next, Twitter's explains how to use the site to amass results (2pm ET):

  6. continues! Next, "Creating a Customer-Centric Learning Culture" w/ Adam Rothschild:

  7. How to have the best customer service ever? Have the happiest staff ever. -Zappos

  8. Really enjoying so far. Some fantastic content

  9. We're excited to hear from Ben Stewart of Patagonia! Stream his webinar at 3pm ET:

  10. Great information from Kerri Nelson. CX is a team effort and can't be done by one person.

  11. Avoid narrow perspective and missed opportunities by considering various data disciplines...customer, operational

  12. “Your customers will only love your company as much as your employees do.” – Ted Coine

  13. Research shows that 25% of customers will defect after just one bad experience.

  14. experts from McKinsey & Company return today at 12pm & 4pm ET. Stream for free:

  15. Lesson of the day comes from Bruce Paul: 'Culture eats strategy for lunch'.

  16. begins this morning @ 11am ET w/ insights from Universal Orlando. Watch online:

  17. I had a great day at CXWeek! I can't wait for tomorrow's sessions!

  18. returns tomorrow! Hear from experts at Universal Orlando, Bain & Company & more!

  19. . presents "10 Steps to Mapping Your Customer Journey" at 4pm ET:

  20. I was able to sit for one of these sessions today. Worth checking out.

  21. Conducting open-ended qualitative research that explores unmet needs at a defined cadence = important CX habit

  22. Anyone of my Twitter friends tuning into this week? Great line up. FREE.

    • @cvrhyd

      Freelance Trainer from Hyderabad. Managerial & Soft Skills Trainings to employees of Corporates & NGO s. Employability Training to students & grads.

    • @CEOOJADEBAYO

      Management Consultant | Project Manager | CSR-SD Expert | Sport Business | Destination Management Consultant. President / CEO, GADESHIRE INTERNATIONAL GROUP

  23. Learning to create a customer experience vision from and Great points and info on strategy!

  24. The employee journey is just as important as customer journey to provide great end to end . via

  25. define aspiration. align leadership. cascade vision. vision becomes behavior.

  26. to begin placing cameras in their vehicles to capture customers reactions on test drives!

  27. Thought provoking research from re: how work is changing; fragmentation can be a good thing

  28. Next at 1pm ET, of Dropbox presents "The Future of the Work Experience"

  29. Excited to get into improvement during !

  30. So many new ideas just from the first session by . The vehicle delivery app is a nice touch 👌🏾

Loading seems to be taking a while.

Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.

    You may also like

    ·