Pricing
Option A
Start with one productOption B
Start with multiple productsOption A
Start with one product
First product from $49 per month,
add more from $4 per month
Acquire
Live Chat
Chat with visitors to your website in real-time, capture them as leads, and convert them to customers.
starts at $49 per month
Engage
Marketing Automation
Send targeted email, push, and in-app messages to onboard new users, announce new features, and re-engage people who slip away.
starts at $49 per month
Learn
Customer Feedback
Get feedback from the right customers with targeted in-app and email messages. Start conversations, and get feedback at scale.
starts at $49 per month
Support
Customer Support
Let customers ask for help from inside your app or by email. Collaborate in a team inbox and send timely, personalized responses.
starts at $49 per month
Option B
Start with multiple products
Engage + Learn + Support together
from $147 $57 per month
For your whole company
All the products you need to communicate with your users.
Engage
Onboard and retain customers with automated emails and in-app messages.
starts at $49 per month
Learn
Get feedback from the right customers with targeted in-app and email messages.
starts at $49 per month
Support
Help customers inside your web or mobile apps, and by email using a team inbox.
starts at $49 per month
starts at
$147
$57
per month
To chat with visitors on your website, buy Acquire separately starting at $49 per month.
Compare Products
AcquireLive Chat |
EngageMarketing Automation |
LearnCustomer Feedback |
SupportCustomer Support |
|
|---|---|---|---|---|
| Who can you message | Website visitors | Users of your app (web or mobile) | ||
| Outbound messaging Send targeted messages to website visitors or users of your web and mobile apps. | Website chat messages |
In-app announcements
Onboard new users and make announcements inside your web and mobile apps.
Mobile push notifications Custom sender address Send emails to people from your own address and domain. Without this feature, your emails will be sent from [email protected]. |
In-app chats
Start targeted conversations with users inside your web and mobile apps to get qualitative product feedback.
Mobile push notifications |
|
| Inbound messaging Allow people to send you messages from your website or inside your web and mobile apps. | Intercom Messenger Place the Intercom Messenger on your website to give visitors an easy way to ask and get answers to their questions. |
Intercom Messenger
Place the Intercom Messenger inside your web or mobile app to give users an easy way to ask for help.
Email forwarding Automatically forward emails sent to your support address so they arrive in your Intercom team inbox. Facebook integration Manage and respond to messages sent to your company Facebook page |
||
| Conversation management View, manage, and respond to all conversations in a collaborative team inbox. | Team Inbox | Team Inbox | Team Inbox | |
| Other key features Features exclusive to a product. |
Visitor Auto Messages Send targeted messages to visitors on your website based on their activity. Acquire Insights See conversation volume and understand how your auto messages are performing. |
Message Goals Message A/B testing Custom email templates Message scheduling |
Lightweight Replies
Get quantitative feedback on your product that's quick for users and easy for you to digest.
|
Assignment Rules Create rules to automatically assign messages to the right team or teammate. Support Insights
See how many new conversations your users start each day and week, your team's median response time, and how many each teammate has handled.
|
| See pricing | See pricing | See pricing | See pricing | |
Frequently Asked Questions
Can I try Intercom for free?
You can try any product or combination of products free for 14 days. You can buy, upgrade, or cancel at any time. Using the Intercom platform to see your users with live data and event tracking is free forever.
Can I only buy one or all products?
You can start with one product or multiple products. You can add or remove products on the Intercom platform at any time.
What’s the difference between Lite and Standard?
Each product has a ‘Standard’ plan and a ‘Lite’ plan. For teams that are smaller or are new to Intercom, the ‘Lite’ plan offers fewer features. You can upgrade or downgrade between a product’s ‘Standard’ and ‘Lite’ plans at any time.
How do you define 'People'?
Pricing for each product is based on the number of 'People' tracked in Intercom. There are two types of 'People'—'Leads' and 'Users'.
A ‘Lead’ is a unique visitor to your website that starts a conversation with you via the Intercom Messenger. You need our Acquire product to use the Intercom Messenger on your website to chat with logged out users.
A ‘User’ is typically a registered user of your web or mobile app that logs in. If a 'Lead' signs up to your product (and the cookie we use to track them is present in the browser) they then become a 'User' in Intercom.
'Leads' and 'Users' can be imported via CSV. You can delete 'Leads' and 'Users' at any time.
How is pricing calculated when my ‘People’ count changes?
Your price can increase or decrease based on the total number of tracked ‘People’ increasing or decreasing.
Is my customer data safe with Intercom?
Keeping our customers’ data secure is the most important thing Intercom does. We go to considerable lengths to ensure that all data sent to Intercom is handled securely. See here for more information including our Terms of Use and Privacy Policy.
What if I have more than 50,000 users or a freemium or B2C business model?
Contact us to discuss pricing. More than 10,000 businesses use Intercom to connect with both small and large user bases. We’d love to learn about your needs and what you’re interested in using Intercom for. Let us know and we’ll respond as soon as possible.
Get started on the Intercom platform for free
Sign up and see who your customers are with user and company profiles. Use live data and event tracking to see what they do in your product.