Help & support

Funds, shares and other investments

Funds
Shares
Investment trusts
ETFs
Corporate bonds & gilts
VCTs
Corporate actions
HL Portfolio+

Managing your account

Preferences and settings
Passwords and security
Email updates and share alerts
Transaction history
Regular savings
The HL app
Moving overseas

Adding and withdrawing money

Adding money
Withdrawing money

Income and loyalty bonus

Income
Loyalty bonus

Dealing

Fund dealing
Share dealing
Overseas share dealing
Bed & ISA/SIPP
IPOs, new issues and launches
Corporate actions

Charges and fees

Account management fees
Collecting charges
Minimum cash balance
Fund charges
Share charges
Investment trust charges
ETF charges
Bond charges

Transferring investments

Shares
Stocks & Shares ISA
Junior ISA
Cash ISA
Investment accounts
Pensions & SIPPs
Telephone transfers

Tax information

Tax facts
Investment reports
Transaction history

Account management, support and fees

Free guides

From basic to advanced investing, our guides have the information you need to manage your account.

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Useful forms

Our useful forms allows you to apply for an account by post and transfer investments from another provider.

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Calculators

Calculators designed to save time and work out how much your investments could be worth.

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Funds Fund types, investing, pricing, charges, trackers and literature
Shares Dealing, prices, types of share, initial public offerings and analysis
Investment trusts Net asset value, gearing, premiums, discounts and split capital trusts
ETFs Types of ETF, indexes, costs, performance and the risks involved
Corporate bonds & gilts Types of bond, dealing, interest, risks and credit ratings
VCTs Dealing, types of VCT, performance and tax benefits
Corporate actions Types of corporate action, elections and obtaining information
HL Portfolio+ The portfolios, rebalancing, charges and how to invest

Preferences and settings Settings for personal details, income, fees, live prices and linked accounts
Passwords and security PINs, passwords, online registration and security of assets
Email updates and share alerts Daily market updates, Newsroom, share tips and price alerts
Transaction history How to view transactions and contract notes
Regular savings Collection dates, minimum amounts, setting up and cancelling
The HL app Getting started, viewing your account and watchlists
Moving overseas How to organise your investments for moving abroad

Adding money How to add money, cheques and debit card payments
Withdrawing money Adding a nominated bank account, timescales and settlement periods

Income Income options, dividends, interest and coupons
Loyalty bonus Payments, preferences and the effect of RDR

Fund dealing How to buy funds, pricing, pending orders and savings
Share dealing Buying shares, prices, quotes, stop losses and limit orders
Overseas share dealing Charges, W-8BEN forms and tax implications
Bed & ISA/SIPP How to place an instruction and processing an application
IPOs, new issues and launches Offer prices, applying, minimum investments and the risks
Corporate actions Types of corporate action, elections and obtaining information

Account management fees Charges for paper statements, closing an account and transferring
Collecting charges How charges are collected, when they will be collected and the options
Minimum cash balance How the minimum cash balance is calculated and changed
Fund charges Charges for buying, transferring and holding funds
Share charges Charges for buying, transferring and holding shares
Investment trust charges Charges for buying, transferring and holding investment trusts
ETF charges Charges for buying, transferring and holding ETFs
Bond charges Charges for buying, transferring and holding bonds

Shares How to transfer electronic and certificated shares
Stocks & Shares ISA How to transfer an ISA from another provider
Junior ISA How to transfer a Junior ISA or Child Trust Fund from another provider
Cash ISA How to transfer a Cash ISA from another provider
Investment accounts How to transfer a general investment account from another provider
Pensions & SIPPs How to transfer pensions from another provider
Telephone transfers What type of account you can transfer by telephone and who to contact

Tax facts Income tax, capital gains tax, stamp duty and allowances
Investment reports Tax certificates, account charges, cost figures and cash balances
Transaction history How to view transactions and contract notes

Stocks & Shares ISA Applying, managing, fees and transferring
Lifetime ISA Applying, managing, fees and transferring
Junior ISA Applying, managing, fees and transferring

SIPP Applying, contributions, transfers and retiring
Drawdown Moving funds to drawdown and managing the account
Annuities Buying an annuity and annuity alternatives
Retirement Planner Using a mixture of secure and variable income to match your needs
Lump sum option (UFPLS) Take lump sums from your pension

Fund & Share Account Applying, managing, fees and transferring
Junior Investment Account Applying, bare trusts, managing and tax
Companies, trusts and charities Applying, tax exemptions and charges

Help & support

Popular topics

Account management, support and fees

SIPP, drawdown and annuity

ISAs

Fund & Share Account

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