Skip to main content
eBay
Customer Service
Hi (
Sign in
to bid or buy)
Daily Deals
Sell
Help & Contact
My eBay
Expand My eBay
Summary
Bids/Offers
Watch List
All Lists
Purchase History
Selling
My Collections
Followed searches
Messages
Notification
Customer Service
http://ir.ebaystatic.com/rs/v/l5dthktngqy5nexf4ojif4r3c2h.png
You are here
Home
Customer Service
Find an answer
Hi!
Sign in
for help with your account activities
Popular solutions
Contact PayPal
Didn't receive your item
Item wasn't as described
Handling an unpaid item
Forgot user ID or password
How to update your account information
Listing and selling items
Suspended eBay account
Seller performance standards and seller levels
Browse by topic
Buying
Buying basics
How to bid or buy
Retract a bid
Buying as a guest
How to pay for items
Leaving and receiving Feedback
Returning an item
Paying for items
How to pay for items
Trouble paying for an item
Cancel a purchase
Appeal an unpaid item case
Didn't receive an item
Standard Purchase Protection Programme
Status of a case
Cancel a purchase
Wrong shipping address
Returns
Returning an item
Item wasn't as described
Appealing the decision on a case
Cancel a purchase
Other buying problems
Item you were bidding on is gone
Report an item or listing violation
Reporting a seller
Contact PayPal
Selling
Listing items
How to start selling
Can't list an item
Selling tools for high-volume sellers
Revise a listing
Blocking a bidder or buyer
eBay fees
Fees for selling
Understanding your invoice
Requesting a credit
Completing a sale
Receiving payments
Buyer didn't pay (unpaid item)
Cancel a sale
Shipping information for sellers
Returns
Appealing the decision on a case
Defects and your seller performance
Seller performance standards
Defects
Feedback
Shipping & Handling
Estimating shipping costs
Buyer is in a country you don't ship to
Global Shipping Program
Selling problems
Increase your selling limits
Blocked from listing an item
Listing was removed from eBay
Report an item or listing violation
Report a buyer
Contact PayPal
Account
Registration
Register for a new account
Updating account information
Update your contact information
Forgot user ID or password
Closing your account
Billing and invoices
Questions about an invoice
Requesting a credit
Account on hold for non-payment
Why are buyer payments held?
Account restriction and selling limits
Increase your selling limits
Buying and selling activities are restricted
Account on hold for non-payment
Someone has used my account
Suspended eBay account
Seller performance standards
Account safety
Someone has used my account
Forgot user ID or password
Other account problems
Someone has used my account
Forgot user ID or password
Closing your account
Defects
Contact PayPal
Returns
Returns for buyers
Returning an item
Item wasn't as described
Appealing the decision on a case
Returns for sellers
Appealing the decision on a case
Credit for an item that was returned
Fees and billing
Selling fees
Fees for selling
Billing and invoices
Questions about an invoice
Account on hold for non-payment
Why are buyer payments held?
Requesting a credit
Unpaid items and fee credits
Credit for an item that didn't sell
Credit for an item that was returned
Didn't receive a discount or credit
Need our assistance?
Contact us
