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Issue 3484: Add # of reviews to the Place Details Results
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Status:  Acknowledged
Owner:  [email protected]


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Reported by [email protected], Jul 17, 2011
Currently the Place Details Results contains the rating of a business which is great.  However, it does not show the number of reviews for the place which is a very important piece of information in deciding whether a rating is useful or not.  A place with a high rating and high number of reviews is much more valuable than a place with the same rating but low number of reviews. 

For example, for the Burma Superstar place page (http://maps.google.com/maps/place?q=burma+superstar&cid=4754924583893187023), the API returns that the place has a rating of 4.0.  It would be great it I could get that the 4.0 rating came from 3569 reviews, which is on the place page.  

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Jul 23, 2012
#1 [email protected]
 Issue 4299  has been merged into this issue.
Jul 30, 2012
#2 [email protected]
(No comment was entered for this change.)
Apr 4, 2013
#3 [email protected]
I think the number of reviews is an extremely important part of the data for a place. Especially since the average rating is not computed until the place receives 6-10 reviews. Please implement this ASAP!
Apr 12, 2013
Project Member #4 [email protected]
(No comment was entered for this change.)
Labels: Internal-8096694
Jun 3, 2013
Project Member #5 [email protected]
(No comment was entered for this change.)
Status: Acknowledged
Mar 25, 2014
#6 [email protected]
My company often gets clients who ask for a full Google review feed on their websites. Can you please implement such parameters or pagination through which I can access full Google Place API's reviews. 
Apr 2, 2015
Project Member #7 [email protected]
 Issue 5650  has been merged into this issue.
Dec 3, 2015
#8 [email protected]
Just a heads up, it seems there is an undocumented property "user_ratings_total". It seems to be there at least on the js library when calling getDetails()

Here's where I found that:
http://stackoverflow.com/questions/22475962/google-places-api-number-of-ratings 
May 25, 2016
#9 [email protected]
It seems the user_ratings_total has been removed from the places details. Wondering if this would be added back into the place details or if there is another way to access this information.
May 25, 2016
#10 [email protected]
Looks like user_ratings_total was removed on purpose. It was definitely a useful field. Would be great to see it added back in some form.

https://code.google.com/p/gmaps-api-issues/issues/detail?id=9824
May 25, 2016
#11 [email protected]
Another vote to bring back user_ratings_total. 
May 26, 2016
#12 [email protected]
I would also like to retrieve the total number of reviews. Basically I would like the undocumented "user_ratings_total" result key to be formalized and guaranteed to be returned.

Thanks.
May 26, 2016
#13 [email protected]
user_ratings_total was a very useful piece of information. Without it, the average rating loses its context. I really hope it'll be re-introduced in some form.
May 26, 2016
#14 [email protected]
Two major update in json less than 6 month and need to rebuilt code twice... Don't know why to delete user_ratings_total...+1 to re-introduce user_ratings_total... waiting I start to build my own verified review system like AFNOR NF Z74-501... need stability for my customers Thx Norman for this post (origin : https://code.google.com/p/gmaps-api-issues/issues/detail?id=9824)
May 26, 2016
#15 [email protected]
+1 for reinstating user_ratings_total for all the reasons cited
May 26, 2016
#16 [email protected]
user_ratings_total was a very useful piece of information. Without it, the average rating loses its context. I really hope it'll be re-introduced in some form.
May 27, 2016
#18 [email protected]
please, add user_ratings_total back.
May 27, 2016
#19 [email protected]
Please add user_ratings_total back to the API.
May 29 (6 days ago)
#20 [email protected]
user_ratings_total is a very important field for users to determine if the rating is meaningful or not.

For instance - if provided two restaurants, one rated 4.7 by 2 people and another rated 4.6 by 200 people, which one will you want to give a try? Removing the user_ratings_total, two restaurants 4.7 vs 4.6, which one will you want to give a try then?

Without user_ratings_total, the rating itself simply loses its context. There no base that users can judge if the ratings is trustworthy at all.

So, please seriously consider adding the field back.
May 30 (5 days ago)
Project Member #21 [email protected]
 Issue 9853  has been merged into this issue.
May 30 (5 days ago)
#22 [email protected]
Another vote to bring back user_ratings_total. thank you
May 31 (4 days ago)
#23 [email protected]
Another vote to bring back user_ratings_total. thank you

Jun 1 (3 days ago)
#24 [email protected]
1 vote to bring it back
Jun 2 (2 days ago)
#25 [email protected]
This has my vote.
Jun 2 (2 days ago)
#26 [email protected]
Reinstate user_ratings_total, this totally has my vote
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